Top 342 Customer retention manager Jobs in Columbus

Senior Property Manager
Stonehenge Property Management —Gahanna, OH
- Full-time
- Background check
- Google Workspace
- 6 years
- Health savings account
- Health insurance
Quick Apply
Property Manager, Conventional
Coastal Ridge Real Estate —Columbus, OH
- Full-time
- Residential
- 3 years
- High school diploma or GED
Quick Apply
Associate Community Manager
Edward Rose & Sons —Columbus, OH
- Weekends as needed
- Background check
- Sales
- Mid-level
- Paid time off
- On-the-job training
Quick Apply
Program Manager, Therapeutic & Pre-school Educational Services
St. Vincent Family Center —Columbus, OH
- $60,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- LPC
- Health savings account
- Health insurance
Quick Apply
Property Manager
5812 Investment Group —Columbus, OH
- $55,000 - $65,000 a year
- Full-time
- English
- Mid-level
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
12h
Project Manager 3
InGenesis —Reynoldsburg, OH
- Full-time
- Inventory management
- 5 years
- Bachelor's degree
Branch Manager - Columbus
VORTEX INDUSTRIES, LLC —Hilliard, OH
- $125,000 - $140,000 a year
- Full-time
- Business development
- Recruiting
- Senior level
Quick Apply
6d
Property Manager
JAMES PLACE SPE, LLC —Canal Winchester, OH
- $65,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Office
- Apartments
Quick Apply
Assistant Community Manager - Easton Place Homes- Columbus, OH
KMG Prestige —Columbus, OH
- $27 - $29 an hour
- Full-time
- Customer service
- Mid-level
- Apartments
- Disability insurance
- Dental insurance
Quick Apply
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Columbus, OH
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
Sr. Program Manager - Dignity and Unity
Bon Secours Mercy Health —Columbus, OH
- $46.76 - $74.81 an hour
- Marketing
- Word processing
- Writing skills
- Health savings account
- Disability insurance
6d
Property Manager (NE2024PM100)
Blue Castle Agency —Columbus, OH
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- 3 years
- Computer skills
- Dental insurance
- Vision insurance
Quick Apply
Leasing & Community Manager
The Mercantile —Columbus, OH
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- In-person
- Under 1 year
- Paid time off
- Employee discount
Quick Apply
2d
Customer Success Manager
DoorDash USA —Columbus, OH
- $74,800 - $110,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
15h
Assistant Community Manager
Asset Living —Columbus, OH
- $24 - $26 an hour
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
2d
General Manager
LAZ Parking Midwest, LLC —Columbus, OH
- $120,000 a year
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- 8 years
- Paid holidays
- Life insurance
Quick Apply
Assistant Community Manager
RPM Living —Grove City, OH
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
6d
Group Manager Logistics I
Ryder System —Columbus, OH
- $120,000 - $140,000 a year
- Overtime
- Computer literacy
- Mid-level
- Master's degree
- Paid parental leave
- Paid holidays
Solution Outcome Manager @Advizex (Remote)
Myriad360 —Columbus, OH
- $110,000 - $130,000 a year
- Remote
- Computer Science
- Master's degree
- 8 years
- Profit sharing
- Disability insurance
Quick Apply
Implementation Consultant Senior Manager
Intuit —Columbus, OH
- $131,000 - $221,500 a year
- 7 years
- CPA
- Mentoring

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Senior Property Manager

Stonehenge Property Management
Gahanna, OH

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Preparation of internal financial performance reports
Teamwork
Fair Housing Act
Property management tools
Spreadsheets
Financial statement analysis
Team development
Driver's License
Property management company experience
Financial statement interpretation
Productivity software
Legal compliance
Property management
Senior leadership

Full Job Description

Senior Property Manager

Location: Central Ohio
Employment Type: Full-Time

Position Summary

We are seeking an experienced and results-oriented Senior Property Manager to lead the operations of our growing residential portfolio consisting of approximately 600 apartment units across six communities throughout Central Ohio. This leadership position is responsible for driving operational excellence, maximizing financial performance, developing high-performing teams, and ensuring an exceptional resident experience.

The ideal candidate is an accomplished property management professional with a minimum of six years of property management experience, a strong understanding of financial operations, and a proven ability to lead multiple communities while fostering a culture of accountability, collaboration, and continuous improvement.

This position works directly with ownership to develop operational strategies, improve portfolio performance, and support the continued growth of the company.

Key Responsibilities

Oversee the daily operations of approximately 600 residential units across six apartment communities.
Ensure each community consistently meets company standards for operations, appearance, maintenance, compliance, and resident satisfaction.
Develop and implement operational strategies that improve occupancy, resident retention, rental revenue, and overall portfolio performance.
Conduct regular property inspections and identify opportunities to improve operations, curb appeal, and customer service.
Prepare, administer, and manage annual operating budgets while maintaining expense control and maximizing Net Operating Income (NOI).
Analyze financial statements, budget variances, occupancy trends, and other key performance indicators to make informed operational decisions.
Monitor rent collections, delinquency, and eviction activity while ensuring company policies and legal requirements are consistently followed.
Recruit, supervise, mentor, and develop property management and maintenance personnel.
Conduct employee performance evaluations and provide ongoing coaching, training, and professional development.
Coordinate maintenance operations, preventative maintenance programs, capital improvement projects, and unit turnover schedules.
Develop and maintain strong relationships with residents, vendors, contractors, and business partners.
Negotiate vendor agreements and monitor contractor performance to ensure quality work and cost-effective service.
Utilize Buildium Property Management Software to oversee property operations, financial reporting, maintenance tracking, resident records, and portfolio performance.
Prepare and submit accurate and timely operational reports to ownership.
Ensure compliance with Fair Housing regulations, Ohio landlord-tenant laws, company policies, and all applicable federal, state, and local regulations.
Identify opportunities to improve operational efficiency, implement best practices, and contribute to the continued growth and success of the organization.
Perform additional duties and special projects as assigned.

Qualifications

Minimum of six (6) years of progressive experience in residential property management with demonstrated leadership responsibilities.
Experience managing multiple residential communities or a large multifamily portfolio preferred.
Strong financial management skills, including budgeting, forecasting, expense management, and financial analysis.
Experience preparing executive-level operational and financial reports.
Proficiency with Buildium Property Management Software or comparable property management systems.
Strong knowledge of Fair Housing regulations and Ohio landlord-tenant law.
Exceptional leadership, communication, organizational, and problem-solving skills.
Proficiency with Microsoft Office, including Excel, Word, and Google Workspace.
Ability to prioritize multiple responsibilities while maintaining a high level of professionalism and attention to detail.
Valid driver's license with reliable transportation.
Certified Apartment Manager (CAM), Certified Property Manager (CPM), Accredited Residential Manager (ARM), or equivalent professional designation. (Preferred)

Why Join Our Team?

We are a locally owned and growing property management company committed to delivering exceptional communities, outstanding resident experiences, and long-term value for our ownership group. We believe in investing in our people, fostering professional growth, and empowering our leaders to make a meaningful impact. This is an opportunity to join a collaborative organization where your leadership, ideas, and expertise will directly influence the continued success and expansion of our portfolio.

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many residential units and communities have you directly overseen simultaneously as a Senior Property Manager? Please include the approximate number of units and communities as well as the class (i.e. 2 communities, 550 units, Class A).

Experience:

Property management: 6 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer retention manager jobs in columbus

Senior Property Manager

Property Manager, Conventional

Associate Community Manager

Program Manager, Therapeutic & Pre-school Educational Services

Property Manager

Project Manager 3

Branch Manager - Columbus

Property Manager

Assistant Community Manager - Easton Place Homes- Columbus, OH

Senior Manager, Operations Training

Sr. Program Manager - Dignity and Unity

Property Manager (NE2024PM100)

Leasing & Community Manager

Customer Success Manager

Assistant Community Manager

General Manager

Assistant Community Manager

Group Manager Logistics I

Solution Outcome Manager @Advizex (Remote)

Implementation Consultant Senior Manager

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