Top 7 Customer service & operations manager Jobs in Columbus

Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Columbus, OH
- Overnight shift
- Remote
- Microsoft Excel
- Mid-level
- Mentoring
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9d
Customer Success (Operations) Manager
HHAeXchange —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
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TSS Operations Manager
RAB Aggregator, LLC —Westerville, OH
- $65,000 - $72,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
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14d
Bilingual Community Manager – Operations & Customer Service
Alpha Management Group —Columbus, OH
- $20 - $26 an hour
- Full-time
- Spanish
- Sales
- English
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6d

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Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Columbus, OH
When necessary you will handle incoming phone calls. Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the…
Quick Apply
9d
Customer Success (Operations) Manager
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They will own SLAs, coordinate teams, drive resolutions, and track their work. The Customer Success (Operations) Manager will work with clients beginning in…
$100,000 - $120,000 a year
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Internal Operations Supervisor

Symphony Diagnostic Services No1, LLC -
Columbus, OH

Quick Apply

Job Details

9 days ago

Qualifications

Managing teams in a customer support role
Team leadership
Employee relationship building
Productivity software
Call center management

Full Job Description

This is a remote position. Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.

Will be for an overnight shift. Details discussed during interview.

Essential Duties and Responsibilities:

Ensures all call center employees adhere to the established work schedules
Optimizes employee productivity by establishing work schedules that are based on the workflow of activity coming into the call center.
Listens with respect so that employees feel heard and appreciated. Communicates in a clear, concise and effective manner. Builds consensus and is open to diverse points of view. Facilitates a climate that promotes a healthy exchange of ideas and allows employees to feel good about the contribution they make to the business.
Monitors the employee productivity and meets with individual employees whose productivity is below the established standard.
Sets goals and works with employee towards attainment of those goals. Acts as a mentor and coach. Assess individual needs and establishes development plans. When appropriate, set corrective action plans that are attainable and are meant to improve that individual’s specific performance.
Ensures that team understands and executes all departmental and organizational policy and procedures.
Monitors a minimum of 2 calls per person per month; also reviews audits performed by trainers. Provides immediate feedback upon completion of these sessions providing both positive and constructive feedback.
Demonstrate exceptional teamwork since the overall effectiveness of the department is dependent on the collective efforts of the entire management team. Have a continuous improvement mindset constantly looking for and recommending better methods of completing our work.
Demonstrate outstanding customer service skills.
Responsible for handling difficult and complex questions regarding policies and procedures. When necessary you will handle incoming phone calls.
Schedule PTO & overtime request being mindful of the departmental requirements.
Complete all performance appraisals on time 100% of the time.

Monitor ACD screen to ensure all calls are answered in a timely fashion and make sure every one is in the appropriate status.
Monitor the un-dispatched by priority screen in DDF.
Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately.
Assist area managers with call recording tool requests and following up on all call center issues as needed by area supervisors/managers.
Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the appropriate person for prompt entry.

Qualifications Required
2 – 3 years of proven leadership ability within a call center environment. Ability to add, subtract, multiply, and divide in all units of measure. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have strong working knowledge of Microsoft business tools such as Excel, PowerPoint, Word as well as learn our internal data based program (DDF). In addition, the Call Center Supervisor must have an in depth knowledge of Teletrac. Both the DDF and Teletrac programs are unique to Mobilex and are an essential part of monitoring the performance of the call center staff.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer service & operations manager jobs in columbus

Internal Operations Supervisor

Customer Success (Operations) Manager

TSS Operations Manager

Bilingual Community Manager – Operations & Customer Service

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