Top 6 Customer service manager remote Jobs in Columbus

Styling Team Manager (Remote)
Short Story —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
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Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
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1d
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Columbus, OH
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Columbus, OH
- Overnight shift
- Remote
- Microsoft Excel
- Mid-level
- Mentoring
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3d

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Customer Service Team Leader
battleface —Columbus, OH
Travel insurance, property and casualty, or accident and health licensing. You’ll help move our global operations forward by delivering an exceptional customer…
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Styling Team Manager (Remote)
Short Story —Columbus, OH
Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet…
Quick Apply
Customer Service Team Leader
battleface —Columbus, OH
Travel insurance, property and casualty, or accident and health licensing. You’ll help move our global operations forward by delivering an exceptional customer…
Quick Apply
1d

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Styling Team Manager (Remote)

Short Story
Columbus, OH

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Job Details

Full-time

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount

Qualifications

Google Sheets
Excel data analysis

Full Job Description

Our Story:

Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values:

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

Transform Lives. We're customer-first. Everything we create exists to give her confidence.
️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
Embrace Challenges. We see obstacles as opportunities to invent better solutions.
Think Differently. We get a thrill from finding better solutions others haven't seen.

Goal:

At Short Story, we have a Fit-First approach to Styling. As our Styling Team Manager, you'll be at the heart of this—crafting experiences that make getting dressed effortless, exciting, and deeply personal for millions of clients. Your goal is to ensure that we deliver a top-notch styling experience to our clients. You’ll be instrumental in making sure we earn our client’s business over and over again.

Role Expectations:

This is a fast-paced, high-impact role at the heart of our mission. The role requires solutions-oriented thinking, adept management of a sizable remote team, and strong quantitative skills. This role can be demanding. You’ll be expected to push your team to continuously improve. You’ll not only identify issues, but more importantly, design and implement solutions. There’s a high level of collaboration with other functions. You'll also use your analytic ability to interpret data and make smart decisions.

Responsibilities:

Deliver a Delightful Client Experience - Train, coach, and inspire your stylists to provide best-in-class styling experience for our clients.
Manage, lead, and inspire your team of Advisors, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale
Drive Real Impact - Own Key Metrics and take actions to meet and exceed our daily, weekly and monthly performance metrics
Solve Complex Puzzles - From optimizing team performance to designing training programs that actually work, you'll tackle challenges that push your creativity and analytical skills to new heights.
Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet approvals.
Work Directly with Founding Team - Provide feedback on team performance, share learnings, insights, and ideas for improvements.
Hiring - Assess new stylist candidates, conduct interviews, and scale your team.
Training - Train, coach, and design programs for an engaging onboarding experience.
Team Building - build community within the Styling team and integrate Stylists into the broader company.
Collaborate Cross Functionally - with CX, Operations, Merchandising, Product Development, Marketing, and Engineering

Requirements:

Have led large remote teams of greater than 20 direct reports through ambitious transformations
Can switch effortlessly between strategic planning and tactical execution
Thrive in fast-paced environments where "good enough" never is
You have an eye for detail and quality
Have a strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup
You work well independently and collaboratively in a fast paced environment

Why You Should Join Us:

Best-in-class team that is deeply mission-aligned
Have a huge impact on a small team with lots of runway for growth
Base salary and opportunity to earn performance-based bonuses
Excellent benefits and versatile health, dental, and vision coverage plans
401k with company match
Paid parental leave
Flexible PTO
Employee discount on merchandise

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.

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customer service manager remote jobs in columbus

Styling Team Manager (Remote)

Customer Service Team Leader

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Internal Operations Supervisor

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