Top 51 customer service representative remote Jobs in columbus

Client Retention Specialist (Remote)
Beyond Finance —Columbus, OH
- $19 - $20 an hour
- Call employer
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid parental leave
- Paid holidays
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Customer Service Representative - Remote
Power Finance Texas —Columbus, OH
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
7d
Remote Customer Service Representative
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- On call
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
12d
Customer Experience Associate - Social Media
The Wendy's Company —Dublin, OH
- $20 - $30 an hour
- Full-time
- Remote
- Spanish
- No high school diploma
- English
- Parental leave
- Employee assistance program
Client Success Representative (Remote)
Demand.com —Columbus, OH
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Bilingual Spanish Answering Service Agent
Answering Service Care —Columbus, OH
- $0 a year
- Email
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Agency Support Specialist
Branch Insurance —Columbus, OH
- $18.90 - $27.00 an hour
- Full-time
- Remote
- High school diploma or GED
- Computer skills
- In-person
- Health savings account
- Health insurance
12d
Work from Home Canadian French Bilingual Representative
ACC PREMIERE —Columbus, OH
- $15 - $17 an hour
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
12d
Customer Service - Remote - Insurance Sales
The Gainey Agency —Columbus, OH
- Part-time
- Remote
- Leadership
- Communication skills
- Entry level
- Work from home
Quick Apply
Sales Support Representative SLED
Connection —Columbus, OH
- $18.99 - $22.98 an hour
- Full-time
- Remote
- Research
- Mid-level
- US work authorization
- Paid time off
Remote Bilingual Spanish Customer Service Representative
ACC PREMIERE —Columbus, OH
- $12.50 - $13.00 an hour
- Remote
- Spanish
- English
- Mid-level
- Paid training
- Work from home
Quick Apply
12d
Client Service Manager - Commercial Lines
Gallagher —Upper Arlington, OH
- $54,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- 401(k)
Quick Apply
Client Executive
Softheon —Columbus, OH
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Agency Support Specialist
Branch Financial, LLC —Columbus, OH
- $18.90 - $27.00 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Computer skills
- Health savings account
- Health insurance
Quick Apply
12d
Senior Account Manager, Client Services
Optum —Columbus, OH
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- Marketing
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
12d
Customer Success Manager (CSM)
Sproutward —Dublin, OH
- Email
- Remote
- Mid-level
- Bachelor's degree
- 1 year
FHA Mortgage Origination Representative
Contact Government Services, LLC —Columbus, OH
- $37,000 - $42,000 a year
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative (Bilingual, Spanish) Pacific Timezone
AssetWatch, Inc. —Columbus, OH
- Remote
- Mid-level
- 2 years
- Communication skills
- Flexible schedule
- Retirement plan
Quick Apply

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Client Retention Specialist (Remote)

Beyond Finance -
Columbus, OH

Quick Apply

Job Details

$19 - $20 an hour

Benefits

Paid parental leave
Paid holidays
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Client database systems
Emotional safety support
CRM system proficiency
Client interaction via phone calls

Full Job Description

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

Required - Experience in Retention, Sales, or Collections
High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Ability to work in a fast-paced environment and handle high call volumes
Resilient and able to remain calm under pressure
Demonstrated ability to negotiate and deescalate client issues effectively
Tech saavy and proficiency with a Client Relationship Management system (CRM)
Strong customer focus and adaptability to different personality types
Strong verbal and written communication skills along with active listening
Supports team/department collaboration & inclusion
Troubleshooting and problem solving skills
Ability to multi-task, set priorities and manage time effectively
Willingness to adapt to a changing environment and learn about new financial solutions.

#LI-ST1

Why Join Us?

While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Quick Apply

Refine Your Search

customer service representative remote jobs in columbus

Client Retention Specialist (Remote)

Customer Service Representative - Remote

Remote Customer Service Representative

Customer Experience Associate - Social Media

Client Success Representative (Remote)

Bilingual Spanish Answering Service Agent

Enrollment Administrator - Customer Support for Learning and Development

Agency Support Specialist

Work from Home Canadian French Bilingual Representative

Customer Service - Remote - Insurance Sales

Sales Support Representative SLED

Remote Bilingual Spanish Customer Service Representative

Client Service Manager - Commercial Lines

Customer Care Representative - Cardio Partners - Remote

Client Executive

Agency Support Specialist

Senior Account Manager, Client Services

Customer Success Manager (CSM)

FHA Mortgage Origination Representative

Customer Support Representative (Bilingual, Spanish) Pacific Timezone

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