Top 2 Customer service specialist it support technician Jobs in Columbus

Customer Service Representative
Hibu —Columbus, OH
- From $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Organizational skills
- Opportunities for advancement
Quick Apply
Client Support Manager
Keep it Simple Storage —Columbus, OH
- $18 - $25 an hour
- Part-time
- Hybrid work
- Spanish
- English
- Mid-level
Quick Apply

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Customer Service Representative
Hibu —Columbus, OH
Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns.
From $17 an hour
Quick Apply
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the client inbox and knocking out a few lock-troubleshooting calls. A reliable internet connection and a quiet, professional space to take calls from.
$18 - $25 an hour
Quick Apply

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Customer Service Representative

Hibu -
Columbus, OH

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Opportunities for advancement

Qualifications

Customer communication
English

Full Job Description

Job Requirements

Starting at $17.00 / hour + Quarterly Performance Bonus (up to $4,000 annually!)

Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!

Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.

Join Hibu , a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client-focused individuals ready to learn and grow.

We’ll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path , with advancement opportunities starting after just 6 months .

About the Role

As a Digital Product Support Specialist , you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.

We’re looking for candidates with at least 1 year of professional customer service experience , preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.

What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342

What You’ll Do

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction

What You’ll Bring

Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills

Why Hibu?

Career Growth: Clear advancement path starting at 6 months
Inclusive Culture: We celebrate diversity and value every voice
Training & Support: Ongoing development and mentorship
Impact: Help real businesses grow and succeed

Our Culture

We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.
Learn more at www.hibu.com

Ready to make a difference? Apply today and start your journey with Hibu!

IND10
#LI-Hybrid
#LI-AG1

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customer service specialist it support technician jobs in columbus

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