Top 1219 Customer service team lead Jobs in Columbus

Participant Relations & Operations Manager
Columbus Metropolitan Housing Authority. —Columbus, OH
- $83,000 - $87,000 a year
- 5 years
- English
- Office
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Columbus, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Operations Supervisor
Performance Team —Groveport, OH
- $65,000 - $67,000 a year
- Email
- Mid-level
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
11d
3rd Shift Warehouse Team Lead
Rush Expediting —Columbus, OH
- $23 - $25 an hour
- Overnight shift
- Background check
- Microsoft Outlook
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Customer Service Lead Coordinator
Aramark —Groveport, OH
- $22 - $25 an hour
- Writing skills
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Distribution Center Supervisor 2nd shift
Victoria's Secret —Columbus, OH
- $67,700 - $88,830 a year
- Full-time
- Mid-level
- Bachelor's degree
- Fair chance
Customer Service Representative- Mon-Fri 8 AM - 4:30 PM
DSV —Lockbourne, OH
- $27 - $29 an hour
- Full-time
- Microsoft Word
- Research
- Mid-level
Manager, Store Operations
Bath & Body Works —Columbus, OH
- $83,000 - $122,100 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Bachelor's degree
- Store discount
- Paid parental leave
6d
Member Team Lead
Sam's Club —Columbus, OH
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
10d
Shift Supervisor
Sonoco Metal Packaging, LLC —Columbus, OH
- $93,600 - $105,300 a year
- Overtime
- Computer literacy
- Basic math
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Operations Supervisor - Curascript - Onsite
The Cigna Group —Grove City, OH
- $56,200 - $93,600 a year
- Online Application
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
8d
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Nick Cone - State Farm Agent —Pickerington, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Team Lead
Topgolf —Columbus, OH
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Customer Success Manager
Impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
14d
Passenger Service Lead
Alliance Ground International —Columbus, OH
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- 401(k)
Quick Apply
Production Team Lead - Day Shift
Palmer-Donavin —Etna, OH
- From $27.75 an hour
- Overtime
- Pass drug screening
- Mid-level
- High school diploma or GED
Quick Apply
14d
Team Lead - Eligibility & Enrollment
Firstsource Healthcare —Columbus, OH
- Up to $24 an hour
- Monday to Friday
- Mid-level
- High school diploma or GED
- Bachelor's degree
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance

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Participant Relations & Operations Manager

Columbus Metropolitan Housing Authority. -
Columbus, OH

Quick Apply

Job Details

$83,000 - $87,000 a year

Qualifications

Computer operation
Staff supervision
Workplace safety
Team supervision
Housing and Urban Development (HUD) regulations
Regulatory compliance
Social service program staff supervision
English
Team training
Section 8
Interviewing
Government records management
Productivity software
Office management
Training & development
Housing assistance programs
Stakeholder relationship building

Full Job Description

QUALIFICATIONS: An example of acceptable qualifications for this position:

Must possess a Bachelor’s degree from an accredited college or university. Minimum of five years of supervisory experience, and five years of experience in housing or related field. Equivalent combinations of education and experience may be considered.

LICENSURE OR CERTIFICATION REQUIREMENTS:

N/A

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive.

Calculator, computer, computer software (e.g., Microsoft Office, Microsoft Teams, Microsoft Vizio, Scyphus, OnBase, SharePoint, OnCue, Dynamics, US Bank Software, Affordablehousing.com, ADP, Adobe Reader, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

Employee ascends and/or descends ladders, stairs, or scaffolds; has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to environmental conditions which may result in injury from fumes, odors, dusts, mists, gases, and/or poorly ventilated work areas; is exposed to possible injury from unclean or unsanitary conditions, electrical shock; works in or around crowds; has contact with potentially violent or emotionally distraught persons or vicious animals; has exposure to hot, cold, wet, humid, or windy weather conditions; exposure to hazardous driving conditions; has exposure to second-hand smoke; this is considered light work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

JOB DESCRIPTION AND WORKER CHARACTERISTICS:

JOB DUTIES in order of importance

ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:

The Participant Relations and Outcomes (P.R.O.) Agent Manager plays a crucial role in overseeing and supporting the Participant Relations and Outcomes (P.R.O.) Agent team within the Housing Choice Voucher (HCV) program. This position involves strategic leadership, including providing direction and support to the P.R.O. Agent Supervisor, to ensure the team effectively manages participant relations and achieves desired outcomes. The manager will ensure the team's alignment with organizational goals, maintain compliance with HUD and CMHA regulations, and uphold excellence in participant service.

Strategic Leadership and Management: Oversee the P.R.O. Agent team, providing guidance and support to the P.R.O. Agent Supervisor. Develop strategies to enhance team performance and service delivery.

Organizational Goal Alignment: Align the team's activities with organizational objectives, ensuring that quality customer service and performance standards are consistently met.

Workflow and Change Management: Collaborate within and across departments to adapt to changing workflows, compliance standards, and to maintain efficient practices.

Cultural Leadership: Promote the organization's mission, vision, and values within the team. Foster a positive work culture and community partnerships.

Project and Resource Management: Lead departmental projects and efficiently manage resources within the team.

Supervisor Support and Team Development: Directly support the P.R.O. Agent Supervisor, aiding in team development, mentorship, and conflict resolution.

Ensure the P.R.O. Agent team consistently achieves performance metrics, focusing on operational excellence and participant satisfaction.

Maintain compliance with regulatory standards and drive departmental efficiency.

Lead initiatives for team development and resource optimization.

Strategic Decision-Making: Navigate high-stakes decisions impacting the HCV program and the team.

Adaptive Leadership: Adapt to regulatory changes and evolving participant needs.

Balancing Priorities: Manage both the strategic vision and operational needs of the team.

Stakeholder Engagement: Engage with a variety of stakeholders, including senior management,

government officials, and community partners.

Dynamic Challenge Management: Address complex challenges and changes in the housing sector effectively.

OTHER DUTIES AND RESPONSIBILITIES:

Performs other related duties as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)

Knowledge of: interviewing; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; records management; personnel administration; office management; project management; government structure and process; public administration; government grant programs; state, federal, and local laws and/or regulations; employee training and development; local geographical area; business administration; English grammar and spelling; modern principles, practices, and techniques of Public Housing Authority management; the relationship of Public Housing Authority’s to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Authority; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of rental property maintenance; Housing Choice Voucher and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent calculation requirements, as required by HUD and Housing Quality Standard (HQS) Inspection Program; apartments & dwellings; construction.

Skill in: computer operation; use of modern office equipment; customer service; organization, planning, and time management.

Ability to: interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; apply management principles to solve agency problems; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; select most qualified applicant according to specifications for referral; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; conduct effective interviews; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality.

POSITIONS DIRECTLY SUPERVISED:

Participant Relations and Outcomes Agents and Supervisors

Quick Apply

Refine Your Search

customer service team lead jobs in columbus

Participant Relations & Operations Manager

Customer Service - Self Storage Manager

Operations Supervisor

3rd Shift Warehouse Team Lead

Customer Service Lead Coordinator

Distribution Center Supervisor 2nd shift

Customer Service Representative- Mon-Fri 8 AM - 4:30 PM

Manager, Store Operations

Member Team Lead

Shift Supervisor

Operations Supervisor - Curascript - Onsite

Enrollment Administrator - Customer Support for Learning and Development

Customer Care Manager - State Farm Agent Team Member

Team Lead

Customer Success Manager

Passenger Service Lead

Customer Care Representative - Cardio Partners - Remote

Production Team Lead - Day Shift

Team Lead - Eligibility & Enrollment

Customer Care Manager

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