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IT Support Analyst

Infoverity
Dublin, OH

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Mobile device support
Linux support
Laptop (troubleshooting support)
In-person customer service
Equipment troubleshooting
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
SaaS
Desktop administration

Full Job Description

Job Information

Date Opened

07/27/2026

Job Type

Full time

Industry

IT Services

Work Experience

1-3 years

City

Dublin

State/Province

Ohio

Country

United States

Zip/Postal Code

43017

About Us

Infoverity is a leading systems integrator and global professional services firm driven to simplify and maximize the value of their clients’ information. Founded in 2011, Infoverity provides complementary services for many digital initiatives, including MDM and PIM Strategy and Implementation, Data Governance and Analytics, Content Management, Data Integration, Enterprise Hosting, and Operational Services that help large enterprises in the retail, consumer goods, manufacturing, financial and healthcare sectors simplify and maximize the value of their information. Infoverity, a 100% employee-owned company, has been on the Inc. 5000, recognized by IDG’s Computerworld as one of the Best Places to Work in IT, as a Wonderful Workplace for Young Professionals and as a “Best Place to Work” by Inc. Magazine and Business First. Infoverity’s global headquarters is in Dublin, Ohio. The EMEA headquarters and Global Development Center is in Valencia, Spain. Additional offices are located in Germany and India.

Job Description

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team’s technology needs — laptops, accounts, applications, and everything in between.

This is a hands-on helpdesk role built for someone early in their career, with a real path into systems administration, identity management, and security operations. You will work alongside our Information Systems team and get exposure to a modern cloud-first environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management.

** THIS PERSON MUST BE LOCATED IN CENTRAL OHIO AND WILLING TO COME INTO INFOVERITY'S DUBLIN OFFICE 2-3 DAYS PER WEEK **

What you’ll do

Serve as the first point of contact for internal IT requests — ticket, chat, and walk-up
Troubleshoot laptops, mobile devices, peripherals, and connectivity issues on Windows, Linux and MacOS
Handle account access, password resets, and everyday questions across our collaboration and business tools
Image, configure, and ship laptops; maintain hardware inventory and coordinate warranty repairs
Partner with HR and hiring managers on new hire setup, role changes, and offboarding
Run routine patching and software updates, and help verify device compliance
Write and maintain knowledge base articles and how-to guides that cut down repeat tickets
Escalate what is beyond your scope, and spot patterns worth fixing at the root

Requirements

What we’re looking for

Located in central Ohio and and willingness to come into Dublin office 2-3 days per week
1–2 years in IT support, helpdesk, or desktop support — internships, campus IT jobs, and co-ops count
A degree in IT, MIS, Computer Science, or a related field
Comfort troubleshooting Windows and macOS laptops and common business tools
Strong customer-service instincts: patience and clear explanations
Organization — you can juggle several open requests and know what is still outstanding
Curiosity about how systems work, and interest in learning identity, SaaS administration, and security
Ability to lift and move computer equipment, and occasional flexibility for after-hours maintenance or urgent issues

Nice to have - not expected

CompTIA A+, Network +, Security+, or ITIL Foundation
Experience with a ticketing system such as Jira Service Management
Exposure to Entra ID, MFA, or SSO
Endpoint or mobile device management tooling
Basic scripting in PowerShell, Bash of Python
Foundational networking - DNS, DHCP, VPN, Wi-Fi
Interest in cybersecurity or Azure

Benefits

To read more about working at Infoverity, please visit: Employee Benefits - USA - Infoverity

Apply Now

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