Description
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
The Design Operations Manager partners with Store Design leadership and the broader design team to support a consistent operating rhythm across the function. This role creates structure, visibility, and follow-through across key initiatives, workflows, reporting, and business processes, helping ensure priorities, timelines, dependencies, and risks are clearly tracked and communicated. By connecting people, processes, tools, and information, the Design Operations Manager helps enable the team to improve productivity, execution quality, and focus on impactful store experiences at scale.
Responsibilities
Initiative Execution
• Plan, coordinate, and track key initiatives, including innovation pilots store rollouts and team priorities.
• Lead timelines, deliverables, and dependencies while supporting partner alignment and consistent progress.
• Identify and escalate risks, issues and roadblocks, partnering with team members to support timely resolution and maintain momentum.
Optimize Workflows & Operations
• Develop, implement, and continuously improve workflows, tools, templates that support efficient and consistent execution
• Lead workflow tracking, reporting, documentation and data management to ensure visibility, accuracy, and accountability across projects.
• Maintain operational systems and project data entry to ensure information remains current, organized, and actionable.
• Find opportunities to streamline processes, reduce inefficiencies, and improve team effectiveness.
• Support the development and monitoring of key performance metrics to assess operational health and inform continuous improvement efforts.
Team Enablement
• Support Design Leadership by maintaining awareness of priorities, workload, timelines, dependencies, and resource needs to inform planning and decision-making. Coordinate operational communication, meeting follow-ups, timelines, and action tracking across cross-functional partners.
• Lead daily project- related administrative and financial processes including purchase orders, invoice tracking, budget reporting, and project closeout activities.
• Ensure operational and financial workflows are executed accurately, efficiently, and in compliance with company standards.
• Support the adoption of new processes, tools, and ways of working in partnership with Design Leadership to improve consistency, productivity and execution, enabling the creative team to focus on high-value design work.
Qualifications
- 5-7+ years of experience in design operations, program management, project management, retail development, store operations, store design, or related operational roles within a corporate or matrixed environment.
- Experience supporting creative, design, architecture, or store development teams through operational coordination and process improvement with demonstrated success improving workflows, systems and tools to increase efficiency, consistency and quality
- Proven track record to partner with Design Leadership to support strategic planning, project execution, workflow operations, resource visibility and reporting.
- Strong cross-functional collaboration skills, with experience working across creative, technical and business functions in addition to strong analytical and problem solving skills with the ability to use data and insights to inform decisions and improvements
- Experience leading project portfolios, operational systems, workflow platforms, and reporting tools with knowledge of financial operations, including budget tracking, purchase orders, invoicing and project lifecycle management.
- Highly organized with exceptional attention to detail, follow-through, and accountability.
- Skilled at bringing structure to ambiguity and driving results in fast-paced, evolving environments.
- Proactive and solutions oriented, with focus on execution and continuous improvement
- Clear and effective communicator, able to translate priorities, risks, and outcomes across stakeholder groups with a passion for enabling creative teams and improving how work is done
- Adaptable, proactive, and solutions-oriented, with a continuous improvement mindset while leading multiple priorities.
Education
- Bachelor’s Degree preferred
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase program with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
