Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
9d
Front Desk Coordinator
Columbus Aesthetic & Plastic Surgery Inc —Gahanna, OH
- $17 - $19 an hour
- Full-time
- Surgery
- HIPAA
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Entry-Level IT Support Associate
Expedient —Dublin, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
17h
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
9d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
2d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
8d
Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Guest Service Representative
SpringHill Suites Columbus West-Hilliard —Columbus, OH
- $15.00 - $16.50 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
Quick Apply
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
3d
Guest Experience Associate
TOCA Football —Columbus, OH
- Part-time
- Communication skills
- Entry level
- Employee assistance program
- Employee discount
Quick Apply
IT Support Specialist Hybrid
Velocity IT Solutions —Westerville, OH
- $45,000 - $53,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Office
- Travel reimbursement
- Mileage reimbursement
Quick Apply
4d
Front Office Coordinator
Express Wash Concepts LLC —Etna, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Disability insurance
Quick Apply
9d
Hotel Night Auditor
Lucid Hotel Group —Columbus, OH
- $15 - $17 an hour
- Part-time
- Bilingual
- Team management
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
7d
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
Night Auditor
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Hotel Night Auditor
Courtyard by Marriott Dublin —Dublin, OH
- $17 - $19 an hour
- Part-time
- Bilingual
- Mid-level
- Hotel
Quick Apply
11d
Homewood Suites Columbus Hilliard - Front Desk Agent
Aimbridge Hospitality —Hilliard, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
10d

I want to receive the latest job alert for desk tier in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk tier jobs near columbus

Helpdesk Technician II jobs in Columbus, OH

Helpdesk Specialist jobs in Columbus, OH

Night Auditor jobs in Dublin, OH

Guest Service Agent jobs in Columbus, OH

Helpdesk Technician jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Night Auditor jobs in Columbus, OH

IT Technician jobs in Columbus, OH

Technical Support Specialist jobs in Columbus, OH

Helpdesk Technician Ii jobs in Jefferson City, MO

Helpdesk Technician Ii jobs in Austin, TX

Pharmacy Technician jobs in Idaho

Electronics Technician jobs in Salem, OR

I&e Technician jobs in Baton Rouge, LA

Helpdesk Technician Ii jobs in Tampa, FL

Patient Care Technician jobs in Hoover, AL

Helpdesk Technician Ii jobs in Cleveland, OH

Wellness Coordinator jobs in Indiana

Front Office Coordinator jobs in North Carolina

Front Office Coordinator jobs in Rochester, NH

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

#PSI2
#LI-JU1

Work Location: In person

Quick Apply

Refine Your Search

desk tier jobs in columbus

Technical Support Specialist

Help Desk Technician - Tier 2

Front Desk Coordinator

Entry-Level IT Support Associate

Technical Support Specialist Tier I

IT Help Desk Technician II

Help Desk Support Specialist II

IT Help Desk Technician

Guest Service Agent

Guest Service Representative

Help Desk Technician

Guest Experience Associate

IT Support Specialist Hybrid

Front Office Coordinator

Hotel Night Auditor

Customer Support Specialist

Night Auditor

IT Support Specialist II

Hotel Night Auditor

Homewood Suites Columbus Hilliard - Front Desk Agent

I want to receive the latest job alert for desk tier in columbus

Related Searches

Explore jobs in more locations

Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

Qualifications

Required

Preferred

Required Candidate Screening Criteria

Job Seeker Tools

Employer Tools

Browse

Stay Connected