Top 237 Digital & it Jobs in Columbus

IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
IT Support Analyst
Infoverity —Dublin, OH
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- Mid-level
4d
IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- Travel
Recruiter - IT - 0034497
ManpowerGroup —Columbus, OH
- Hybrid work
- High school diploma or GED
- 1 year
- No travel
- Disability insurance
- Health insurance
Cyber Research Scientist (Early Career)
Battelle —Columbus, OH
- $75,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Health insurance
Desktop Support Technician
NTT Ltd —Pataskala, OH
- $30 - $38 an hour
- 5 years
- Office
- In-person
- Health savings account
- AD&D insurance
9d
Digital Workplace Analyst
Tucker Ellis LLP —Columbus, OH
- From $75,000 a year
- Full-time
- Remote
- Microsoft Access
- Computer Science
- Bachelor's degree
Quick Apply
Technical Support Specialist
Cart.com, Inc. —Groveport, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Computer literacy
Quick Apply
Senior Consultant, IT Strategy Growth & Transformation
Deloitte —Columbus, OH
- $122,000 - $240,500 a year
- Full-time
- Computer Science
- Up to 50% travel
- Customer service
Product Manager
Sproutward —Dublin, OH
- Email
- Mid-level
- Office
- SQL
Global Kinaxis Solution Architect
Accenture —Columbus, OH
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Oracle
- 5 years
- Engineering
- Paid holidays
- Disability insurance
8d
Cybersecurity Analyst
Leidos —Whitehall, OH
- $69,550 - $125,725 a year
- Full-time
- Azure
- AWS
- Bachelor's degree
IT Project Manager
Vertiv —Westerville, OH
- Computer science
- Computer Science
- Office
Product Owner, IT Restaurant Systems
Chipotle —Columbus, OH
- $99,000 - $139,500 a year
- Azure
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
IT Functional Manager-NetSuite Order Management
Orveon Global US LLC —Columbus, OH
- $98,000 - $130,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Opportunities for advancement
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Columbus, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Operations Training Manager (Remote)
SOLV Energy, LLC —Columbus, OH
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
10d
IT Program Manager - Corporate Portfolio
OhioHealth —Columbus, OH
- Full-time
- Remote
- Computer science
- Computer Science
- Mentoring
2d
Senior Product Associate
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Product management
- Health insurance
- Tuition reimbursement
Cyber - Google Cloud Security - Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- HIPAA
- Bachelor's degree
- Travel
8d

I want to receive the latest job alert for digital & it in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

digital & it jobs near columbus

IT Helpdesk Technician

STAQ Pharma Inc -
Columbus, OH

Quick Apply

Job Details

Full-time

Qualifications

Equipment service recordkeeping
Endpoint Security
Knowledge management
Mobile device support
Network hardware support
Email customer support
Technical support via phone
IT user and group management
Phone communication
IT asset management
Standard Operating Procedures (SOPs) implementation
Technical documentation
Software deployment
Incident management software
In-person customer service
Hardware maintenance
Operating system updates
Incident Escalation
Printer (troubleshooting support)
Maintenance activity documentation
Information security compliance
Data integrity and documentation
Patch management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Incident management operations support
Compliance documentation

Full Job Description

Job Summary:

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position provides day-to-day support for computers, mobile devices, and networked systems while ensuring all work is performed in accordance with company policies.

The Helpdesk Technician assists with troubleshooting, imaging, deploying, and maintaining end-user devices and applications, escalating complex issues to the IT Support Technician or IT Manager as needed. This role is ideal for a motivated individual looking to build a strong technical foundation and advance within the IT department.

Required Skills/Abilities:

Helpdesk & End-User Support

Serve as the initial point of contact for all IT incidents, service requests, and inquiries via phone, email, or in-person.
Log, categorize, and track all support requests using the IT ticketing system, ensuring timely communication and resolution.
Provide Tier I support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot software, network connectivity, and hardware issues with minimal supervision.
Reset passwords, unlock accounts, and assist with user access requests under direction from the IT Manager or Support Technician.
Escalate recurring or complex issues through the appropriate channels while maintaining clear documentation.

System Setup & Maintenance

Assist with imaging, configuration, and deployment of new workstations and laptops in accordance with IT and validation procedures.
Maintain physical and digital IT asset inventory, including serial numbers, user assignments, and lifecycle tracking.
Support deployment and maintenance of hardware such as monitors, printers, phones, and network drops.
Assist with ensuring all end-user devices are compliant with security policies, patches, and antivirus updates.

Documentation & Compliance

Maintain accurate service records, equipment logs, and troubleshooting notes consistent with company documentation practices.
Follow approved SOPs and IT policies to ensure data integrity and compliance with company requirements.
Support preparation for IT-related audits by ensuring helpdesk documentation is complete and traceable.
Assist with validating IT systems and equipment under supervision, following established company protocols.

Team Collaboration & Professional Growth

Collaborate with the IT Support Technician, Systems Analyst, and Information Security Manager to resolve cross-functional IT issues.
Participate in ongoing training to develop technical and compliance-related skills.
Contribute to departmental improvement efforts, knowledgebase articles, and standard operating documentation.
Demonstrate strong customer service and communication skills to foster a positive IT support experience across departments.

Qualifications

Certification in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
1+ years of experience providing technical support or customer service in a professional setting (internship or co-op experience acceptable).
Familiarity with Windows 10/11, Microsoft 365, and Active Directory environments.
Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
Strong problem-solving, documentation, and communication skills.
Ability to follow established procedures and maintain detailed records in a regulated environment.

Preferred Skills

Experience in a cGMP manufacturing setting.
Familiarity with IT ticketing systems and imaging tools.
Basic knowledge of endpoint security, patching, or asset management tools.
Certifications such as CompTIA A+ or ITIL Foundation are a plus.

The application window for this position is anticipated to be open at least 40 days

Quick Apply

Refine Your Search

digital & it jobs in columbus

IT Helpdesk Technician

IT Support Analyst

IT End User Services Analyst

Recruiter - IT - 0034497

Cyber Research Scientist (Early Career)

Desktop Support Technician

Digital Workplace Analyst

Technical Support Specialist

Senior Consultant, IT Strategy Growth & Transformation

Product Manager

Global Kinaxis Solution Architect

Cybersecurity Analyst

IT Project Manager

Product Owner, IT Restaurant Systems

IT Functional Manager-NetSuite Order Management

Seasonal, Operations Technical Specialist (Part Time)

Operations Training Manager (Remote)

IT Program Manager - Corporate Portfolio

Senior Product Associate

Cyber - Google Cloud Security - Manager

I want to receive the latest job alert for digital & it in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected