Top 15 Director statistical Jobs in Columbus

Deputy Director, Customer Service
Franklin County Department of Human Resources —Columbus, OH
- $37.83 an hour
- Full-time
- Background check
- HIPAA
- Recruiting
3d
Director of Strategy, Insights and Innovation
Mid-Ohio Food Collective —Grove City, OH
- From $95,000 a year
- Full-time
- Office
- Master's degree
- SQL
- Health insurance
- Dental insurance
Quick Apply
2d
Director of Quality, Compliance and Health Information
Solero Behavioral Transitions - Columbus —Pickerington, OH
- Full-time
- 5 years
- Adults
- Rehabilitation center
- Health savings account
- Paid holidays
Quick Apply
Director, Demand Planning
Vertiv —Westerville, OH
- Sales
- US work authorization
- Senior level
2d
Director of Public Safety
Ohio Wesleyan University —Delaware, OH
- Full-time
- Management
- Customer service
- 5 years
Quick Apply
Coordinated Campaign Deputy Data Director
Ohio Democratic Party —Columbus, OH
- $6,803.16 a month
- Weekends as needed
- Mid-level
- Organizational skills
- Dental insurance
- Paid time off
Deputy Director, Customer Service
Franklin County Ohio Department of Human Resources —Columbus, OH
- $37.83 an hour
- Full-time
- Background check
- HIPAA
- Bachelor's degree
- Wellness program
- Paid holidays
3d
Quality Affairs Sr Director
American Regent, Inc. —New Albany, OH
- Full-time
- 11+ years
- Master's degree
- Bachelor's degree
Associate Director, Outpatient Medical Coding
The Ohio State University —Columbus, OH
- Full-time
- Remote
- Background check
- Pass drug screening
- 3 years
Sports Information Director
Ohio Christian University —Circleville, OH
- $35,000 - $40,000 a year
- Weekends as needed
- Word processing
- Computer literacy
- Public speaking
Professor and Associate Director of Academic Success
Capital University —Columbus, OH
- $95,000 - $105,000 a year
- Full-time
- Writing skills
- University
- Continuous improvement
- Free parking
- Disability insurance
Quick Apply
Consumer Banking American Dream Analytics Director
JPMorganChase —Columbus, OH
- $161,500 - $245,000 a year
- Full-time
- Master's degree
- Doctor of Philosophy
- Agile
- Health insurance
- Tuition reimbursement
5d
Assistant Director & Associate Actuary
The Hartford —Columbus, OH
- $113,200 - $169,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years

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Deputy Director, Customer Service
Franklin County Department of Human Resources —Columbus, OH
Perform root cause analysis of customer service deficiencies (including SharePoint tickets, CAC calls, and customer complaints) resulting in identified:…
$37.83 an hour
3d
Director of Strategy, Insights and Innovation
Mid-Ohio Food Collective —Grove City, OH
Education: Bachelor's degree in Data Science, Business, Strategy, Technology, or a related field required. Proficiency with analytics platforms and BI tools (…
From $95,000 a year
Quick Apply
2d

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Deputy Director, Customer Service

Franklin County Department of Human Resources -
Columbus, OH

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Job Details

Full-time
$37.83 an hour
3 days ago

Qualifications

Resource allocation
Supervisory support in social service case management
Statistics
Staff performance monitoring
Customer communication
Operational analysis
Committee work
Performance improvement leadership
Strategic goal setting
Strategic management
Program management
Defect resolution root cause analysis
Team supervision
Achieving HIPAA compliance
Constituent services
Managing teams in a customer support role
Operational management
Operations coordination
Social service program staff supervision
Customer satisfaction tracking
HIPAA implementation
Local agency collaboration
Focus groups (needs assessment method)
HIPAA
Scanning
Frontline customer support management
Managing clients in a customer support role
Disciplinary action management
Recruitment and selection
Statistical analysis

Full Job Description

JOB The primary purpose of the Deputy Director classification is to assist the director with defining departmental goals and objectives. Develop policies and procedures. Assist in the preparing department budget. Supervise assigned staff in one or more major department sections or divisions. ** Go to https://secure4.saashr.com/ta/6161230.careers?CareersSearch=&lang=en-US Apply Today ! EXAMPLE OF DUTIES Directly manage the Customer Access Center, including but not limited to the agency’s Call Center, Centralized Scanning Unit, Quick Scan, and agency main lobbies. Direct the agency customer service program that will provide efficient organization, supervision and administration of the assigned staff, training and other services. Monitor and suggest improvements to the end-to-end customer experience. Provide and define value suggestions for customers, in coordination with the agency senior team. Interpret complex Federal and State rules and ensures compliance with the HIPAA, confidentiality and other program requirements. Ensure compliance with Federal and State laws, regulations, rules and policies and procedures. Establish and enforce procedures and policies to effectively operate the department. Create coordination methodologies to ensure high level of customer service (i.e. call center performance, issue resolution process, centralized mail and fax processing, constituent concerns and customer complaints). Intervene and resolve processing issues; ensure staff accountabilities; implement and manage integral areas to ensure quality customer services (i.e., Customer Access Center (CAC). Review individual and unit performance indicators. Develop recognition for staff accomplishments for both individuals and teams; provide staff training on customer service. Oversee eligibility determinations made by case managers assigned to the Customer Access Center to ensure compliance with federal and state program requirements and agency key performance indicators.

Participate in state workgroups where multiple counties are represented to ensure metropolitan county needs are identified and met and that include representation from multiple counties. Participate in community projects and workgroups and work with community social service agencies to identify and address the needs of the FCDJFS constituency. Coordinate participation in community outreach activities. Field and ensure resolution of escalated customer service complaints and issues that cannot be decided at a worker, supervisor or assistant level. Perform root cause analysis of customer service deficiencies (including SharePoint tickets, CAC calls, and customer complaints) resulting in identified: training needs for individuals and groups (including customer service, writing skills and soft skills), staff who habitually provide poor case management or customer service, recommendations for continuous improvement in agency customer service (including processes, organizational structure and CRM software enhancements). Champion initiatives to improve customer service and deliver on value propositions. Develop a coordinated customer resolution process in cooperation with internal and external stakeholders. Represent the customer experience and perspective in all major agency initiatives. Establish formalized intra-agency communication to support the mission, vision, values and strategic initiatives of the department. Review Agency’s human resource policies and practices and establish guidance for staff. Provide programmatic leadership for improvement of services. Work closely with staff, make observations, create an atmosphere conducive to working and make utilization of resources available. Provide environment and opportunities for staff to participate in providing input to department and operational needs. Evaluate statistical data from daily, weekly, monthly, quarterly and annual reports relative to individual and unit performance within agency call center, centralized mailroom and external relations (Ombudsmen) operations.

Attend meetings with agency senior staff to coordinate on agency policy, process, and projects. Responsible for collaboration and coordination with other center directors and service organizations to achieve maximum program effectiveness, establish and maintain positive working relationships with other service providers. Engage customers and community partners to measure satisfaction and trust (feedback obtained through a variety of means, including surveys and focus groups). Conduct meetings with management team within the department. Work cooperatively with all divisions in recruitment, selection and assignment of staff. Responsible for handling routine personnel matters, interview and make recommendations for selection of applicants for vacant positions and promotions, complete performance evaluations and make assignments of personnel duties and responsibilities. Administer staff conferences and discipline. Coordinate training of new staff, efforts to improve agency-wide performance, and regional training. Assure staff receives the necessary training in a timely, professional manner. Review workloads and production reports to distribute work, re-align work expectations and priorities. Review and evaluate staffing levels and workloads. Participates on committees within the agency to standardize performance and define operational requirements throughout the agency.

Recognize unusual or threatening conditions and take appropriate actions in situations where unusual or threatening conditions are encountered. Review and identify correct requirements and serve on internal requests for proposal, or other procurement activities, and review teams. Maintain regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

SUPPLEMENTAL INFORMATION Must meet background check requirements.

Supervisory Responsibilities:
Ability to assign, review, plan, and coordinate the work of other employee, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, and to act on employee problems.

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Refine Your Search

director statistical jobs in columbus

Deputy Director, Customer Service

Director of Strategy, Insights and Innovation

Director of Quality, Compliance and Health Information

Director, Demand Planning

Director of Public Safety

Coordinated Campaign Deputy Data Director

Deputy Director, Customer Service

Quality Affairs Sr Director

Associate Director, Outpatient Medical Coding

Sports Information Director

Professor and Associate Director of Academic Success

Consumer Banking American Dream Analytics Director

Assistant Director & Associate Actuary

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