Top 3 Dispatcher and customer service representative Jobs in Columbus

Dispatcher/Customer Service Representative
FIDELITONE —Grove City, OH
- $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Coordinator
TQL —Columbus, OH
- From $16.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Pride Delivery and Installation —Columbus, OH
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Basic math
Quick Apply
1d

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Dispatcher/Customer Service Representative
FIDELITONE —Grove City, OH
Works with and assists drivers and customers to problem solve and provide excellent customer service. The dispatcher will work and communicate closely with…
$20 an hour
Quick Apply
9d
Customer Service Coordinator
TQL —Columbus, OH
Provide excellent customer service to internal and external stakeholders. 1+ year customer service experience preferred. Health, dental and vision coverage.
From $16.50 an hour
Quick Apply

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Dispatcher/Customer Service Representative

FIDELITONE -
Grove City, OH

Quick Apply

Job Details

Full-time
$20 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication
Safety regulations
Logistics customer service
Business analysis
Word embeddings
High school diploma or GED
Logistics company experience
Productivity software
Hours of Service (HOS) regulations
Customer service problem-solving
Cross-functional communication

Full Job Description

Description

The Dispatcher position is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.

ESSENTIAL FUNCTIONS

Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers.
Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients.
Responsible for sorting and preparing all delivery paperwork.
Ability to operate FIDELITONE routing software to effectively communicate with drivers.
Works with and assists drivers and customers to problem solve and provide excellent customer service.
Effectively communicates incidents/accidents that may occur and reports. appropriately to Corporate Safety team and appropriate Operations staff.
Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
Other duties as assigned.

Required Skills

Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
Ability to communicate effectively across all levels of management, peers, and clients is necessary.
Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
Intermediate computer proficiency in Excel and Word.

Required Experience

High school diploma or equivalent.
Prior dispatch experience a plus.

About FIDELITONE

FIDELITONE helps clients earn their customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients’ business performance and profitability.

Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.

Pay: $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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dispatcher and customer service representative jobs in columbus

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