Top 35 Ecommerce & customer experience manager Jobs in Columbus

Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Office
- Analysis skills
- Warehouse
- Paid time off
- Vision insurance
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9d
Head of Operations / Director of Operations
James and James Fulfilment Ltd. —Columbus, OH
- $160,000 a year
- Full-time
- Mentoring
- Warehouse experience
- Senior level
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8d
DTC ECOMMERCE MANAGER
Xterra Health —Columbus, OH
- $75,000 - $95,000 a year
- Full-time
- Remote
- Military
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
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8d
Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Supply Chain Supervisor
JCPenney —Columbus, OH
- $57,000 - $133,000 a year
- Extended hours
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Store discount
- Paid holidays
Product Manager
Sproutward —Dublin, OH
- Email
- Mid-level
- Office
- SQL
Senior Manager Customer Experience (On-Site)
Integra Beauty —Groveport, OH
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
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Merchandise Manager
Express —Columbus, OH
- Email
- Sales
- Merchandising
- Mid-level
eCommerce - Account Manager
Hybrid Promtions LLC —Lewis Center, OH
- $70,000 - $80,000 a year
- Full-time
- Sales
- Marketing
- Merchandising
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Engineer, iOS Consumer Apps (Remote)
Abercrombie & Fitch Co. —New Albany, OH
- $87,000 - $97,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Store discount
- Paid parental leave
Warehouse Supervisor
James and James Fulfilment Ltd. —Grove City, OH
- $65,000 a year
- Full-time
- Computer literacy
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
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Merchandise Planner, International
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- Merchandising
- Mid-level
- Office
10d
Digital Product Manager - Consumer Channels
Safelite Group —Columbus, OH
- Full-time
- Salesforce
- Bachelor's degree
- Product management
Director of Operations
Cart.com, Inc. —Groveport, OH
- Full-time
- 7 years
- Bachelor's degree
- US work authorization
Quick Apply
ECOMM ACCOUNT MANAGER
Welspun USA Inc —Grove City, OH
- $110,000 - $135,000 a year
- Word processing
- Computer literacy
- Basic math
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Asset Protection Logistics Investigation Manager
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
IT Project Manager
4 Over llc —Columbus, OH
- $110,000 - $130,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Paid holidays
Manager, Digital Analytics - Marketing Integrations
Victoria's Secret —Reynoldsburg, OH
- $112,700 - $153,720 a year
- Full-time
- Hybrid work
- 7 years
- JavaScript
- Product management
Analyst, Business
4 Over llc —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- AD&D insurance
- Paid holidays
14d
Senior Merchandise Planner, International
Victoria's Secret —Reynoldsburg, OH
- $99,400 - $134,715 a year
- Full-time
- 5 years
- Merchandising
- Office

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ecommerce & customer experience manager jobs near columbus

Customer Service Manager

James and James Fulfilment Ltd. -
Columbus, OH

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Job Details

Full-time
$65,000 - $75,000 a year
9 days ago

Benefits

Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Employee onboarding
Customer communication
Performance improvement leadership
Team member evaluation
Defect resolution root cause analysis
Recruitment process management
Managing teams in a customer support role
Team leadership
Defect analysis
Coaching
Logistics customer service
Performance feedback (performance evaluation method)
Incident Escalation
E-commerce
Trend analysis
Managing clients in a customer support role
Team development
Recruitment and selection
Analysis skills
Client services
Risk management
Customer support ticket management
Recruiting
Logistics company experience
Management reporting
Operational excellence initiatives
Process improvement planning
Root cause analysis
Senior level
Onboarding process management

Full Job Description

We're looking for a Customer Service Manager to lead our US Client Services team, owning the quality, pace and consistency of ticket resolution across the operation.

Location: Columbus, OH

Working hours: 8.00 am - 4.30 pm, Mon to Fri

You'll be the point of escalation for complex or high-risk issues, and you'll build strong relationships with our largest US clients, using performance data and ticket trends to drive conversations about service, risk and opportunity.

You'll also own the health of the department - KPI's, workload, quality standards and team development - working closely with the Operations, Carrier and Account Management teams in the US and internationally to fix root causes, not just symptoms.

Who are we?

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and the USA, with our USA operations being one of the most significant growth opportunities within the group.

Why work for us?

Salary $65K- $75K per year, depending on experience
Healthcare, dental, vision with generous employer premium
Company paid life insurance
Company paid BasiCare telehealth, legal, financial, and counselling
Above average paid time off plus paid sick time
Team lunches, parties & events
Mental health first aiders to provide support when you may need it

What you'll be doing...

Leading, coaching and developing the team, setting and holding KPI targets, and rebalancing workload against volume, ageing, and SLA adherence
Running 1:1s, performance reviews and development plans, and recruiting / onboarding to meet growing demand
Reporting team performance, risks and resourcing needs to the Commercial Director
Acting as a senior escalation point for complex or high-risk client issues, owning the highest-impact tickets end to end across Operations, Carriers, Tech and Account Management
Setting the standard for root-cause investigation, and judging when and how to escalate further
Owning a portfolio of key US clients as their senior contact, chairing review meetings and agreeing actions from ticket and SLA data
Identifying recurring issues and process failures, and owning improvement initiatives from root cause to implementation
Feeding ticket insight into commercial and operational planning, and championing best practice
Building strong ties with US Operations Carrier and Account Management teams, and aligning standard with UK / EU Client Service Manager on global accounts

What you'll bring...

Proven experience leading a customer service, client services or client resolution team - ideally in logistics, fulfilment or eCommerce
A track record of setting and hitting team KPIs in a high-volume, fast-paced environment
Strong people leadership - coaching, performance management, recruitment and development
Excellent written and verbal communication, confident with senior client stakeholders
Sharpe investigative and analytical skills, comfortable working with ticket, stock and operational data
Resilience under pressure, and confidence holding others accountable and making escalation calls
Ability to build trusted relationships across teams, carriers and clients, including internationally

Work Environment

You'll work in a warehouse office environment, mainly at a desk using a computer, keyboard, and phone. Some light physical activity may be required.

Our hiring process

To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CVs
If you're shortlisted, you'll have a short video interview so we can get to know you better
You'll have an on site interview with our Managing Director and Head of People
You get offered the job & start your amazing new role with J&J Global Fulfilment

James and James Fulﬁlment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, beneﬁts, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic

We encourage qualiﬁed individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.

Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact us.

#INDSJ

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Refine Your Search

ecommerce & customer experience manager jobs in columbus

Customer Service Manager

Head of Operations / Director of Operations

DTC ECOMMERCE MANAGER

Director, Customer Relations

Supply Chain Supervisor

Product Manager

Senior Manager Customer Experience (On-Site)

Merchandise Manager

eCommerce - Account Manager

Engineer, iOS Consumer Apps (Remote)

Warehouse Supervisor

Merchandise Planner, International

Digital Product Manager - Consumer Channels

Director of Operations

ECOMM ACCOUNT MANAGER

Asset Protection Logistics Investigation Manager

IT Project Manager

Manager, Digital Analytics - Marketing Integrations

Analyst, Business

Senior Merchandise Planner, International

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