Top 115 Escalation representative Jobs in Columbus

Emergency Assistance Representative I
Impact Community Action —Columbus, OH
- $20.59 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
Quick Apply
HRIS Time Administrator - REMOTE
Ryder System —Columbus, OH
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
Lease Admin Coordinator II - REMOTE
Ryder System —Columbus, OH
- $18.25 - $18.50 an hour
- Remote
- Research
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
8d
Data Center Supervisor II - Support - Overnight M-F 8:00PM-4:30AM
DSV —New Albany, OH
- $80,000 - $90,000 a year
- Overnight shift
- Mid-level
- Analysis skills
- Bachelor's degree
4d
Employee Relations Partner
AEP Service Corporation —Columbus, OH
- $74,551 - $109,543 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Tuition reimbursement
- 401(k) matching
16h
Client Success Representative (Remote)
Demand.com —Columbus, OH
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Fraud Analyst
Northwest Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
6d
Customer Call Represenative
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- $19 - $22 an hour
- High school diploma or GED
- Ability to lift 50 pounds
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
VP, Financial Crimes
Telhio Credit Union —Columbus, OH
- Finance
- Ability to lift 50 pounds
- Presentation skills
- Paid holidays
- Disability insurance
Quick Apply
Data Center Supervisor II - Dock - A-Shift 6:00AM-2:30PM
DSV —New Albany, OH
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
4d
ServiceNow Queue Management Specialist
NexGen Data Systems Inc (NGDS) —Columbus, OH
- Full-time
- Remote
- Research
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
4d
ESC - School Safety & Security Specialist
Reynoldsburg City School District —Reynoldsburg, OH
- Weekends as needed
- Military
- High school diploma or GED
- Driving
- Flexible schedule
13d
Shift Supervisor
Recovery Innovations —Columbus, OH
- $39 - $41 an hour
- Full-time
- Background check
- LMFT
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
Veterinary Practice Manager
Powell Veterinary Clinic —Powell, OH
- $55,000 - $65,000 a year
- Full-time
- Research
- Administrative experience
- Clinic
- Health insurance
- 401(k)
Quick Apply
Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Inbound Sales Representative - Up to $2,000 Sign-On Bonus!
Entyre Inc. —Columbus, OH
- $22 - $25 an hour
- Overtime
- Google Workspace
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Delivery Manager
ODW Logistics Inc —Lockbourne, OH
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Enterprise Account Manager
ODW Logistics Inc —Lockbourne, OH
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply
Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Criminal background check
- Children
- Health savings account
- Disability insurance
Quick Apply
Medical Customer Service Specialist
Recovery Innovations —Columbus, OH
- $18 - $21 an hour
- Full-time
- Background check
- 18 years or older
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
14d

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Emergency Assistance Representative I

Impact Community Action -
Columbus, OH

Quick Apply

Job Details

Full-time
$20.59 an hour

Qualifications

High school diploma or GED

Full Job Description

Title: Emergency Assistance Representative I

Classification: Non-Exempt

Reports to: Emergency Assistance Program Manager

Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone and in person. Verifies and processes information to determine eligibility for private, state and federally funded programs. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education on a variety of topics.

Job Responsibilities:

Greets, directs, and informs customers of all agency programs in person or by phone. Specific time will be spent educating customer on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Programs Plus (PIPP+) and other fuel fund and crisis programs
Conducts customer interviews to identify customer needs
Accurately enters customers' program required information into the computerized database and files
Understands program eligibility guidelines in order to process applications for HEAP and CSBG
Verifies accuracy of customer income and other required compliance information
Communicates with local regulated and non-regulated utility companies and other human services agencies
Communicates with the general public and program participants
Print, scan and upload error-free applications containing customers' signature and provides completed application and required documentation to Emergency Assistance III staff person responsible for file audits and electronic file storage for HEAP and CSBG
Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge
Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers' needs in a timely manner
Makes referrals to other internal and external programs as needed
Makes referrals to other community resources as appropriate
Position meets required productivity standards established by management for taking application from target population
EAR I candidate must be able to complete various duties while simultaneously maintaining each program's processes, rules and guidelines with a sense or urgency
Assisting with roving sites and outreach activities when needed
Serves as an advocate with utility vendors and community agencies. Places vendor utility accounts in good standing by pledging or re-verifying customer utility accounts. Relates accurate information to customers
Assumes other duties assigned by the Program Manager, Director and/or the executive leadership

Working Conditions and Physical Requirements:

High-volume customer service office environment serving low-income people in crisis. Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel.

Competencies and Knowledge, Skills and Abilities:

Patient, Even-Tempered
Integrity and Trust
Action Oriented
Drive for Results
Strong Interpersonal Skills
Decision Quality
Problem Solving
Process Management
Excellent Customer Service Skills, in particular de-escalation
Flexibility
Verbal, Written Communication Skills
Listening: Ability to communicate complex funder rules to the customer's level of understanding
Technical Skills (e.g. PC Applications)
Functional Knowledge and Skills - examples:
- Knowledge of program eligibility guidelines, call center and applications processes

Minimum Education and Qualifications:

High School Diploma or G.E.D.
Prior non-profit/community action agency/human services/call center/case management experience preferred
Ohio Driver's License and/or reliable transportation and ability to meet Agency's insurance carrier standards and policy. Transportation insurance requirements.

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

Quick Apply

Refine Your Search

escalation representative jobs in columbus

Emergency Assistance Representative I

HRIS Time Administrator - REMOTE

Lease Admin Coordinator II - REMOTE

Data Center Supervisor II - Support - Overnight M-F 8:00PM-4:30AM

Employee Relations Partner

Client Success Representative (Remote)

Fraud Analyst

Customer Call Represenative

VP, Financial Crimes

Data Center Supervisor II - Dock - A-Shift 6:00AM-2:30PM

ServiceNow Queue Management Specialist

ESC - School Safety & Security Specialist

Shift Supervisor

Veterinary Practice Manager

Senior Client Relationship Representative

Inbound Sales Representative - Up to $2,000 Sign-On Bonus!

Delivery Manager

Enterprise Account Manager

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

Medical Customer Service Specialist

I want to receive the latest job alert for escalation representative in columbus

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