Location: Remote (U.S.) About the Role
As a CBRE Facilities Sr. Coordinator, you will support a large telecommunications client by coordinating work order activities, vendor performance, site administration, and client communications across a portfolio of more than 2,000 locations. This role serves as a key liaison between client operations teams, vendors, and internal partners to ensure service requests are managed efficiently, operational issues are resolved, and service level expectations are met.
This position is part of the Facilities Management function, which focuses on supporting the day-to-day operations of client facilities portfolios through maintenance coordination, vendor oversight, reporting, and service delivery excellence.
The ideal candidate thrives in a fast-paced environment, demonstrates strong initiative, and can effectively manage multiple priorities while providing exceptional customer service. This is a remote position with occasional local site or CBRE office visits as needed and potential after-hours support during major weather-related events. What You'll Do
Coordinate communications between client operations teams, vendors, landlords, and internal stakeholders to ensure service requests are completed accurately and on time.
Manage reactive maintenance tickets by validating incoming requests, monitoring service level agreement (SLA) compliance, tracking vendor response times, and escalating delays when necessary.
Monitor and support resolution of open, blocked, and aged work orders while maintaining accurate records within facilities management systems.
Administer Move, Add, and Change (MAC) requests, including validating submissions, maintaining documentation, and ensuring successful execution.
Support site administration activities including site additions, terminations, mapping updates, scope revisions, and portfolio data maintenance.
Conduct pricing guide audits and validate site assignments, vendor alignment, service scopes, and portfolio data accuracy.
Coordinate with landscaping, snow removal, and other service providers to monitor performance, address service concerns, and support corrective action plans when necessary.
Review vendor pricing, contract rates, invoice documentation, and billing readiness to ensure compliance with client and CBRE standards.
Track and analyze operational metrics, SLAs, KPIs, and vendor performance trends using reporting tools and dashboards to support service delivery improvements.
Present updates and operational information to internal teams and participate in client and vendor meetings as needed.
Resolve routine and moderately complex issues independently while exercising sound judgment and escalating issues when appropriate. What You'll Need
High School Diploma or GED with 2-3 years of job-related experience.
Experience supporting facilities operations, property management, work order coordination, vendor management, customer service, or administrative functions.
Proven ability to manage multiple priorities, maintain organization, and work effectively in a fast-paced environment.
Strong time management, problem-solving, and decision-making skills with the ability to work independently and navigate ambiguity.
Excellent written and verbal communication skills with the ability to communicate effectively with clients, vendors, and internal stakeholders.
Advanced proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Intermediate Excel skills, including experience with Pivot Tables, VLOOKUP/XLOOKUP functions, reporting, and data analysis.
Experience using facilities management or work order management platforms preferred, including Corrigo and/or fmPilot.
Ability to review operational data and performance metrics to identify trends, monitor compliance, and support continuous improvement efforts.
Strong customer service orientation, attention to detail, sense of urgency, adaptability, and collaborative mindset. Preferred Qualifications
Experience within Corporate Facilities Management, Property Management, Telecommunications, or Data Center environments.
Prior client-facing account management experience.
Experience coordinating exterior facilities services such as snow removal and landscaping programs.
Experience negotiating vendor pricing, schedules, and scopes of work. Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values: respect, integrity, service, and excellence, and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Disclaimers
Remote position within the United States.
Occasional local site visits or CBRE office visits may be required.
Occasional after-hours support may be necessary during major weather-related events, particularly snow season operations.
Salary range for this position is $45,000 - $50,000 annually and may vary based on candidate qualifications, experience, and geographic location.
CBRE is committed to maintaining a fair, equitable, and competitive compensation program. The salary range for this position is $45,000 - $50,000 annually. Compensation offered to a successful candidate will depend on factors such as skills, qualifications, experience, education, certifications, geographic location, and market considerations. In addition to base pay, CBRE offers a comprehensive benefits package that includes medical, dental, vision, retirement savings, paid time off, and other wellness and development programs.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
[email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
