Top 6 Fbo customer Jobs in Columbus

Service Support Specialist (NJUS)
NetJets —Columbus, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Aircraft Mechanic
Spirit Aeronautics —Columbus, OH
- Full-time
- Background check
- Military
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Midnight Account Manager (NJUS)
NetJets —Columbus, OH
- Day shift
- Mid-level
- High school diploma or GED
- Quality control
- Health savings account
- Disability insurance
Vendor Invoice Control Administrator (NJUS)
NetJets —Columbus, OH
- Data analysis skills
- Research
- Mid-level
- Health savings account
- Disability insurance
9d
Manager, FBO Services (NJUS)
NetJets —Columbus, OH
- Microsoft Excel
- 5 years
- Pass drug screening
- Health savings account
- Disability insurance

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Service Support Specialist (NJUS)
NetJets —Columbus, OH
Proficiency in system navigation and data entry (iJet, ETM, or similar systems preferred). Collaborate across internal teams (Owner Services, Culinary…
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Service Support Specialist (NJUS)

NetJets -
Columbus, OH

Apply Now

Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Company: NetJets Aviation, Inc.
Area of Interest: Customer Experience

Location:
Columbus, OH, US, 43219

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Req ID: 17965
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Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Service Support Specialist plays a critical role in supporting seamless trip execution by managing daily logistics operations related to catering and ground transportation coordination. This role ensures a high-quality service experience through proactive communication, precise order management, and effective problem resolution. The Specialist works collaboratively across teams and with external suppliers to maintain operational excellence, mitigate risks, and ensure all services are accurate, confirmed, and delivered as expected.

Tasks and Responsibilities

OPERATIONAL EXECUTION & PROBLEM RESOLUTION –Execute, review, and validate all catering and ground transportation details to ensure accuracy and completeness. Monitor active workflows and proactively identify potential trip impacts. Take immediate action on disruptions, delays, or unconfirmed services by sourcing alternative solutions and coordinating recovery efforts. Ensure that all order changes are accurately processed and reflected. Escalate requests when necessary to maintain service standards.
CATERING COORDINATION & REPORTING – Coordinate third-party delivery services when required. Utilize operational reports (e.g., In-Position Reports, Allergy Reports, Unconfirmed International Owner Reports) to proactively identify risks. Manage international catering recovery efforts and secure alternative solutions when needed.
COMMUNICATION & COORDINATION – Provide timely, accurate updates to internal stakeholders, including Owner Services, regarding order status, approvals, and changes. Manage inbound and outbound communication through phone queues and shared email inboxes (Owner Catering, Owner Ground). Collaborate across internal teams (Owner Services, Culinary Excellence, Ground) using communication tools such as Teams to maintain clear and complete documentation of all activities, updates, and pending items.
SUPPLIER & FBO COORDINATION – Communicate directly with vendors and Fixed Base Operators (FBOs) to confirm order details and obtain status updates. Maintain up-to-date knowledge of vendor availability, restrictions, and closures. Manage and communicate vendor holds across teams, ensuring proper tracking and timely updates. Support urgent requests and recovery situations with clear communication and resolution.
CONTINUOUS IMPROVEMENT – Identify recurring operational challenges and escalate trends to leadership to support continuous improvement initiatives.

Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education
High School
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)

Strong attention to detail with the ability to manage multiple tasks simultaneously
Ability to work in a fast-paced, deadline-driven environment
Strong problem-solving skills with a proactive approach to issue resolution
Effective verbal and written communication skills
Ability to coordinate across multiple teams and stakeholders
Proficiency in system navigation and data entry (iJet, ETM, or similar systems preferred)
Comfortable managing phone, email, and system-based workflows concurrently
Strong organizational skills and ability to track and follow up on open items
Proficiency in Microsoft Office (Outlook, Excel, Teams)
Flexibility to work varied schedules, including evenings, weekends, and holidays

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 67% of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Nearest Major Market: Columbus

Apply Now

Refine Your Search

fbo customer jobs in columbus

Service Support Specialist (NJUS)

Aircraft Mechanic

Midnight Account Manager (NJUS)

Vendor Invoice Control Administrator (NJUS)

Manager, FBO Services (NJUS)

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