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Service Coordinator

JSET Automated Technologies -
Columbus, OH

Quick Apply

Job Details

Full-time

Benefits

Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED

Full Job Description

Service Coordinator

Columbus, OH | Full-Time

In-Office Position

JSET Automated Technologies is seeking a highly organized Service Coordinator to support our growing service operations team. This role serves as the central point of coordination between customers, field technicians, and internal teams, ensuring service requests are managed efficiently from intake through completion.

The Service Coordinator plays a key role in maintaining exceptional customer service, coordinating service activities, tracking service requests, managing documentation, and supporting the day-to-day operations of the service department. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping people, processes, and information organized.

Candidates with experience in service coordination, customer support, field service administration, project coordination, construction administration, office operations, or service management support are encouraged to apply.

Key Responsibilities

Manage incoming service requests and create service tickets with complete and accurate information
Coordinate technician schedules based on customer needs, project priorities, and resource availability
Serve as a primary point of contact for customer communications, scheduling updates, and service status requests
Monitor open service tickets and ensure timely follow-up, updates, and completion
Maintain accurate documentation, service records, labor tracking, and service notes
Coordinate communication between customers, field technicians, and internal stakeholders
Support preventative maintenance scheduling and recurring service activities
Assist with service reporting, tracking logs, and operational documentation
Identify and escalate scheduling conflicts, service delays, or customer concerns
Support continuous improvement of service processes and workflow efficiency

Qualifications

High school diploma or GED required
1+ year of experience in service coordination, administrative support, customer service, office operations, or a related role
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Proficiency with Microsoft Office, including Outlook, Excel, and Word

Preferred Qualifications

Experience supporting service, maintenance, operations, or field-based teams
Experience in construction, electrical, controls, automation, facilities maintenance, HVAC, or technical service environments
Familiarity with Procore or similar project, service, or work-order management software
Previous experience coordinating technician schedules, service requests, or customer support activities

What Makes You Successful

You enjoy organizing schedules, information, and workflows
You communicate professionally and confidently with customers and team members
You can juggle multiple priorities while maintaining a high level of accuracy
You are proactive, dependable, and detail-oriented
You thrive in a fast-paced environment where no two days are the same
You take ownership of tasks and consistently follow through to completion

Why Join JSET?

Competitive compensation and benefits package
Stable and growing organization
Career development opportunities within service operations, project coordination, and operational support functions
Collaborative, team-oriented culture
Opportunity to work alongside skilled technical professionals supporting mission-critical facilities and infrastructure
Meaningful role with direct impact on customer satisfaction and operational success

If you are a highly organized professional who enjoys customer interaction, service coordination, problem-solving, and supporting field operations, we encourage you to apply.

Apply today and build your career with JSET Automated Technologies.

Quick Apply

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field labor coordinator jobs in columbus

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