Top 34 Fire protection program improvement support Jobs in Columbus

Appointment and Field Service Scheduler
Silco Fire & Security —Columbus, OH
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Plant EHS Manager (OHSE)
Amcor —New Albany, OH
- Full-time
- Construction site
- 3 years
- Ability to lift 50 pounds
- Paid parental leave
- Health savings account
Quick Apply
Fire Sprinkler Service Technician
Gutridge —Hilliard, OH
- Up to $40 an hour
- Full-time
- Clean driving record
- Schematics
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
MEP Manager - Large High-Profile Projects
Michael Page —Columbus, OH
- $120,000 - $140,000 a year
- Monday to Friday
- 7 years
- Construction site
- Continuous improvement
- Paid training
- Paid holidays
6d
Journeyman Plumber
Gutridge —Hilliard, OH
- $38 - $55 an hour
- Full-time
- Mid-level
- In-person
- Hand tools
- Paid holidays
- Health insurance
Quick Apply
Mechanical Pipefitter
Gutridge —Hilliard, OH
- Up to $40 an hour
- Full-time
- Construction site
- Mid-level
- Math
- Health savings account
- Paid holidays
Quick Apply
Electrical Apprentice
Gutridge —Hilliard, OH
- $20 - $35 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Power tools
- Paid training
- Paid holidays
Quick Apply
8d
Electrical Apprentice
KE Gutridge LLC —Hilliard, OH
- $20 - $35 an hour
- Construction site
- Customer service
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
8d
Sr. Consultant, Environment of Care & Safety
OhioHealth —Columbus, OH
- Full-time
- Hospital
- Bachelor of Science
- Bachelor's degree
Facility Manager
Ace Hardware —West Jefferson, OH
- $105,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Disability insurance
Project Coordinator, Facilities - SS
Nationwide —Columbus, OH
- 8 hour shift
- 8 years
- Mentoring
- Senior level
- Paid holidays
- Disability insurance
Tool & Logistics Specialist
Gutridge —Hilliard, OH
- $20 - $30 an hour
- Full-time
- Clean driving record
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Housekeeper
Columbus Springs Dublin —Dublin, OH
- Full-time
- Hospital
- High school diploma or GED
- Construction experience
- Disability insurance
- Health insurance
Quick Apply
Tool & Logistics Specialist
KE Gutridge LLC —Hilliard, OH
- $20 - $30 an hour
- Clean driving record
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Construction Manager - Data Center Design, Engineering and Construction
Meta —New Albany, OH
- $150,000 - $209,000 a year
- Civil engineering
- Construction site
- Engineering
Facility Maintenance Specialist
Watts Regulator Company —Groveport, OH
- Full-time
- English
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Fire Sprinkler Service Technician
KE Gutridge LLC —Hilliard, OH
- Up to $40 an hour
- On call
- Clean driving record
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
8d
Field Service Technician
Airgas —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid jury duty
- Commuter assistance
Construction Manager - Quality Control
Legacy Professional Services —New Albany, OH
- Full-time
- Construction site
- 5 years
- Senior level
- Opportunities for advancement
Quick Apply
13d
Group Manager - Mechanical, Electrical & Plumbing
T&M Associates —Columbus, OH
- $140,000 - $175,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Appointment and Field Service Scheduler

Silco Fire & Security -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Customer records maintenance
Email customer support
Phone communication
Service scheduling
Customer satisfaction tracking
Team scheduling
Mid-level
High school diploma or GED
Managing clients in a customer support role
Records management
Continuous improvement
Task prioritization
Customer engagement
Dispatch software communication
Management reporting
Dispatch record maintenance
Customer satisfaction improvement
Customer information system software
Cross-functional collaboration
Communication skills
Account opening
Cross-functional communication
Office phone management
Customer data entry

Full Job Description

Job Title: Appointment and Field Service Scheduler

Location: Columbus, OH

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

Position Overview:

Silco Fire & Security is seeking a proactive and customer-focused individual to join our team as an Appointment and Field Service Scheduler. In this role, you will be responsible for managing the scheduling and coordination of service appointments, ensuring exceptional customer satisfaction through efficient and timely resolution of inquiries and requests. This role will serve as the liaison between customers, field technicians, and internal teams, using critical thinking and problem-solving skills to balance priorities, adapt to real-time changes, and improve overall service delivery.

Responsibilities:

Scheduling & Dispatching

Efficiently manage incoming service requests via phone, email, and digital platforms.
Schedule and dispatch technicians based on skills, availability, location, and customer needs.
Proactively adjust schedules and dispatch technicians to respond to urgent requests, last-minute changes, or service delays.
Coordinate with field technicians to optimize scheduling and minimize travel time.

Customer Communication

Serve as the primary point of contact for scheduling inquiries, updates, and changes.
Provide clear, timely updates regarding appointment details, technician arrival times, and service expectations.
Proactively notify customers of any delays and propose solutions to maintain trust and satisfaction.

Data Management & Reporting

Maintain accurate records of service appointments and customer interactions in the scheduling system.
Leverage new systems and software to streamline scheduling, dispatching, and communication processes.

Generate reports and analyze scheduling data to identify trends and opportunities for process improvement.
Monitor service schedules and prioritize appointments and customer interactions in the scheduling system

Customer Experience

Strive to exceed customer expectations by delivering outstanding service and support throughout the scheduling process.
Gather and track customer feedback on the scheduling and service experience and identify areas for improvement.
Collaborate with cross-functional teams to address customer concerns and resolve issues promptly.

Administrative & Team Support

Assist with administrative tasks such as new account entry, frontline phone coverage, and system updates.
Support the development of customer service policies, scheduling procedures, and best practices.

Qualifications:

Prior scheduling or dispatching experience highly preferred; experience in service-based industries preferred.
High School Diploma or equivalent
Strong problem-solving skills with the ability to think critically in fast-paced situations.
Comfort using and learning new scheduling, CRM, or field service management software. Excellent communication skills, both verbal and written, with a customer-first mindset.
Highly organized with the ability to prioritize tasks, manage multiple requests, and adapt quickly to changes.
Team player with the ability to work independently and collaboratively.

Benefits:

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

Quick Apply

Refine Your Search

fire protection program improvement support jobs in columbus

Appointment and Field Service Scheduler

Plant EHS Manager (OHSE)

Fire Sprinkler Service Technician

MEP Manager - Large High-Profile Projects

Journeyman Plumber

Mechanical Pipefitter

Electrical Apprentice

Electrical Apprentice

Sr. Consultant, Environment of Care & Safety

Facility Manager

Project Coordinator, Facilities - SS

Tool & Logistics Specialist

Housekeeper

Tool & Logistics Specialist

Construction Manager - Data Center Design, Engineering and Construction

Facility Maintenance Specialist

Fire Sprinkler Service Technician

Field Service Technician

Construction Manager - Quality Control

Group Manager - Mechanical, Electrical & Plumbing

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