Salary Range: $24.00 per hour + uncapped bonus
Compensation Note: While the posted pay rate reflects the anticipated range for this role, the final compensation, including base pay and any bonus or commission potential, may vary based on relevant experience, transferable skills, tenure, and demonstrated performance.
Home Improvement Sales Professional
Job Title:
Home Improvement Professional
Department:
Retail Engagement (Internal Title: Retail Engagement Associate)
Job Type:
Full-Time (FT), Hourly (L0/L1)
As a Home Improvement Professional at Wayfair, you are the store's most trusted renovation expert and project consultant. More than a salesperson, you serve as the go-to resource for customers undertaking projects of every size—from replacing a single vanity to coordinating a full-home renovation.
You combine deep technical knowledge across every home improvement category with exceptional consultative selling skills to help customers confidently plan, design, and execute their projects. Whether assisting with flooring, cabinetry, lighting, plumbing fixtures, doors, windows, hardware, storage solutions, paint coordination, or complete room renovations, you understand how every decision impacts the finished result.
You think like a contractor, project manager, designer, and trusted advisor. You understand sequencing, product compatibility, installation considerations, budgeting, timelines, building materials, and the practical challenges customers encounter during renovations. Your expertise enables you to anticipate obstacles before they arise and guide customers toward solutions that are both functional and inspiring.
You recognize that successful home improvement projects require more than selecting individual products—they require planning, coordination, and confidence. Through thoughtful consultation, cross-category expertise, and practical guidance, you help customers transform complex renovation goals into achievable project plans.
You leverage Wayfair's digital tools, endless aisle capabilities, and extensive product assortment to build complete project solutions that extend well beyond what is available on the showroom floor. Your ability to connect products, educate customers, and simplify technical decisions establishes Wayfair as the destination for comprehensive home improvement solutions.
Wayfair's retail business is entering an exciting phase of growth as we redefine the home improvement shopping experience. As a Home Improvement Pro, you help establish a new standard for consultative retail by combining hands-on expertise with outstanding customer service. This role is ideal for individuals who have extensive renovation experience—whether through the skilled trades, construction, project management, remodeling, or years of hands-on home improvement—and who are passionate about helping others successfully bring their projects to life.
I have broad, real-world knowledge of home improvement and renovations across multiple trades and product categories. Whether my experience comes from construction, remodeling, project management, contracting, or completing projects myself, I understand how successful home improvement projects come together.
I naturally think beyond individual products. I understand how flooring impacts cabinetry, how lighting influences room design, how plumbing fixtures coordinate with vanities, and how dozens of decisions work together to create a finished space.
I enjoy solving problems. Customers trust me because I can simplify complicated renovation decisions into practical, achievable next steps.
I understand installation considerations, building materials, measurements, sequencing, compatibility, durability, and project planning—not just product features.
I ask thoughtful questions to uncover a customer's goals, budget, timeline, skill level, and project challenges before recommending solutions.
I confidently explain the advantages, limitations, and trade-offs between products so customers can make informed decisions that fit both their vision and budget.
I thrive on helping customers tackle ambitious projects that may feel overwhelming at first, and I genuinely enjoy seeing those projects come together successfully.
I take pride in becoming the person customers ask for by name because they know they will receive knowledgeable, honest, and practical advice.
Key Metric per Role
Key Goal / Result
Act as the primary resource for customers undertaking renovation, remodeling, repair, and improvement projects by providing expert guidance across every home improvement category.
Help customers plan projects from concept through completion by identifying project goals, sequencing purchases, coordinating categories, and recommending complete solutions.
Build trust through meaningful conversations that uncover customer needs, lifestyle considerations, project complexity, budget, timelines, and installation requirements.
Identify potential issues before they become problems by advising customers on compatibility, measurements, material selection, installation requirements, maintenance, and long-term performance.
Provide expert guidance across flooring, kitchen, bath, cabinetry, countertops, lighting, plumbing fixtures, hardware, storage, organization, windows, doors, trim, wall treatments, outdoor living, and complementary décor.
Leverage hands-on renovation, construction, remodeling, or project management experience to provide real-world advice customers can trust.
Translate technical specifications, installation requirements, product standards, materials, and construction terminology into clear, practical recommendations.
Confidently engage with experienced DIYers, contractors, tradespeople, designers, and homeowners by understanding the language and practical realities of renovation work.
Create comprehensive project estimates, compare alternatives, recommend substitutions, and coordinate purchases across multiple categories.
Assist with merchandising, inventory, replenishment, carry-outs, curbside pickup, returns, and operational responsibilities while maintaining exceptional customer service.
This job description is intended to outline the general responsibilities and qualifications of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation.
Below sets out the minimum requirements required to perform the essential functions listed above, with or without reasonable accommodation.
Requirement
Yes/No/Maximum/Size
Frequency
Supervisory Requirements
Supervisory Requirements
Supervisory Requirements
Supervisory Responsibility
No
N/A
Work Environment
Work Environment
Work Environment
Work near moving mechanical parts
No
Minimal
Work in high, precarious places
No
Minimal
Physical/Mental Requirements
Physical/Mental Requirements
Physical/Mental Requirements
Standing
Full Day (Frequent standing, walking)
Regular Basis
Lifting
up to 50 lbs (Ability to lift independently)
Regular Basis
Educational/Qualification Requirements
Educational/Qualification Requirements
Educational/Qualification Requirements
Experience
1+ year of experience in retail sales or customer-facing roles
Plus,
5+ years of experience working with Home Improvement products across all categories. Preferably as a project consultant.
Open Availability
Need to work nights, weekends, and holidays
Language Skill Requirements
Language Skill Requirements
Language Skill Requirements
Can read and understand english
Strong communication and relationship-building skills
Reasoning Skill Requirements
Reasoning Skill Requirements
Reasoning Skill Requirements
Time management and multitasking ability
Technical proficiency (mobile devices, POS systems)
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
