Top 228 Focus improvement associate manager Jobs in Columbus

Associate Manager, Customer Experience
OhioHealth —Columbus, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
Facility Manager
Ace Hardware Corporation —West Jefferson, OH
- $105,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Disability insurance
Survey Technician - Columbus, OH
Blew & Associates, P.A. —Columbus, OH
- $70,000 - $95,000 a year
- Overtime
- Construction site
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
7d
Account Manager - Sales
TS Tech —Reynoldsburg, OH
- Full-time
- Research
- Mid-level
- Office
4d
Senior Controls Engineer
ENGIE —Columbus, OH
- $102,000 - $156,000 a year
- Full-time
- 8 years
- Driver's License
- University
- Employee stock purchase plan
- Paid holidays
3h
Branch Starter: Field Sales and Service Manager - Columbus, OH
Go-Forth Pest Control —Columbus, OH
- $75,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- Paid training
- Health insurance
Quick Apply
6d
Temporary Associate
Sunbury - Kate Spade —Columbus, OH
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Communication skills
- Commuter assistance
- Paid parental leave
Sales Associate I
Coach —Columbus, OH
- $15.00 - $19.50 an hour
- Weekends as needed
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Sales Associate I
Sunbury - Kate Spade —Columbus, OH
- $15.00 - $19.50 an hour
- Weekends as needed
- English
- Ability to lift 50 pounds
- Communication skills
- Commuter assistance
- Paid parental leave
Sales Associate II
Coach —Columbus, OH
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Sales Support Associate III
Coach —Columbus, OH
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Sales Associate III
Coach —Columbus, OH
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Non CDL Delivery Driver
US Foods, Inc. —Columbus, OH
- $26.53 - $30.24 an hour
- Overtime
- Background check
- Basic math
- DOT physical examination
- Employee stock purchase plan
- Disability insurance
14d
Inventory Planning Manager
Bath & Body Works —Reynoldsburg, OH
- $107,000 - $158,400 a year
- Full-time
- Hybrid work
- Merchandising
- Analysis skills
- Fair chance
- Store discount
- Paid parental leave
4d
Office Manager - Radiation
American Oncology Network, Inc. —Columbus, OH
- $53,040.00 - $93,267.20 a year
- Overtime
- Microsoft Outlook
- English
- Mid-level
Quick Apply
Training Supervisor
SupplyHouse.com —Columbus, OH
- $65,000 - $81,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Associate Manager, Human Resources
Shiseido Americas Corporation —Groveport, OH
- Mid-level
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Production Manager
Cencora —Columbus, OH
- Weekends as needed
- Writing skills
- English
- Mid-level
- Paid parental leave
- Health insurance
13d
Assistant Store Leader
Sunbury - Kate Spade —Columbus, OH
- $18.50 - $31.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Scheduling Coordinator
OhioHealth —Columbus, OH
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
12h

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Associate Manager, Customer Experience

OhioHealth -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Bachelor's degree

Full Job Description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Manager, Customer Experience leads day to day departmental operations to deliver a high quality, consistent customer experience. This role adapts plans to operational challenges, uses analytics to drive performance improvement, and fosters a culture of continuous improvement and accountability.

Responsibilities And Duties:

Lead daily operations of the customer experience department to ensure consistent, high‑quality service delivery.
Manages the adherence of standard work and operational compliance applicable to roles and responsibilities within the department.
Sets daily priorities to ensure service coverage and task completion.
Problem solving guided by policies and procedures; escalates complex issues, when appropriate.
Oversee frontline customer experience operations and shift coverage
Collaborate with cross‑functional partners to address service barriers and support organizational initiatives.
Monitor daily service metrics and patient feedback, maximizing the use of customer service tools and programs for enhanced patient experience.
Support service recovery and resolve routine complaints
Coordinate rounding and visitor management activities
Assists with the implementation of strategies into actionable plans that address operational challenges and emerging customer needs.
Assists to drive improvement in key performance indicators (KPIs) including experience scores, service recovery, and employee engagement.
Uses customer analytics to identify performance trends, recommending improvement plans and implementing changes.
May manage departmental budgets, staffing models, and operational resources.
Coach associates on service excellence behaviors and hospitality standards
Coach and develop team members, promoting a positive, customer‑centric culture.

Mercer Skills & Proficiency Tiers
Service Orientation: Foundational – Consistently models service standards; resolves routine issues.
Operational Execution: Foundational – Executes daily workflows and staffing plans.
Team Supervision: Applied – Provides coaching and performance feedback.
Conflict Resolution: Applied – Manages routine service concerns independently.
Strategic Thinking – Applied
Performance Management – Advanced
Customer Analytics – Applied
Financial Acumen – Applied

Measurable Indicators
Achievement of annual customer experience KPIs.
Improvement in service recovery cycle time.
Employee engagement & retention.
Budget accuracy and operational cost efficiency.
Achievement of annual experience KPIs
Employee engagement and retention metrics
Service recovery turnaround time
Budget adherence and financial performance

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

SPECIALIZED KNOWLEDGE

Strong operational problem‑solving and prioritization skills.
Ability to interpret and communicate data insights.
Excellent communication and interpersonal skills.
Ability to coach frontline staff and build high‑performing teams.
Working knowledge of budgeting and staffing processes.

Work Shift:

Day

Scheduled Weekly Hours :

Department

Customer Experience Office

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Apply Now

Refine Your Search

focus improvement associate manager jobs in columbus

Associate Manager, Customer Experience

Facility Manager

Survey Technician - Columbus, OH

Account Manager - Sales

Senior Controls Engineer

Branch Starter: Field Sales and Service Manager - Columbus, OH

Temporary Associate

Sales Associate I

Sales Associate I

Sales Associate II

Sales Support Associate III

Sales Associate III

Non CDL Delivery Driver

Inventory Planning Manager

Office Manager - Radiation

Training Supervisor

Associate Manager, Human Resources

Production Manager

Assistant Store Leader

Scheduling Coordinator

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