Top 4 Front desk rep Jobs in Columbus

Customer Service Rep - Impound
Guardian Fleet Services —Columbus, OH
- $18 - $21 an hour
- Spanish
- Computer literacy
- English
- AD&D insurance
- Paid holidays
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Guest Service Rep
Dreamscape Hospitality —Columbus, OH
- $15.00 - $16.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
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Customer Service Rep Second Shift
Planet Fitness - Duo Fit, LLC —Gahanna, OH
- $13 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
Quick Apply

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Customer Service Rep - Impound
Guardian Fleet Services —Columbus, OH
Answer incoming calls, respond to inquiries, and provide accurate information regarding impounded vehicles. Follow all state and local regulations related to…
$18 - $21 an hour
Quick Apply
Guest Service Rep
Dreamscape Hospitality —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
Quick Apply

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Customer Service Rep - Impound

Guardian Fleet Services -
Columbus, OH

Quick Apply

Job Details

$18 - $21 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Referral program

Qualifications

Computer operation
Customer communication
Financial transaction processing
Computer literacy
English

Full Job Description

Pay Range: $18-21 Hourly

What it means to be a Customer Sales Rep with Guardian Fleet Services

Being in this role for Guardian Fleet Services means serving as one of the most important customer‑facing roles in the organization. You are often the first person people speak to during a stressful, confusing, or emotional moment. Your presence, tone, and professionalism set the stage for the entire customer experience.

Impound clerks are the steady center of a fast‑moving environment. You balance policy, procedure, and compassion—often all in the same conversation. Every interaction requires exceptional patience, clear communication, and the ability to remain calm even when customers are not. People skills aren’t just helpful in this role; they are essential. You guide customers through a process they may not understand, helping them feel heard, respected, and supported while ensuring all legal and operational requirements are met.

This role demands a unique blend of firmness and empathy. You uphold company standards, protect property, maintain accurate records, and ensure compliance, all while treating each customer with dignity. Your professionalism reflects directly on the company’s reputation, and your ability to de‑escalate, explain, and assist makes you a vital part of the customer journey. The Customer Service Rep will be organized, patient, confident, and compassionate—someone who can turn a difficult moment into a manageable one through excellent service and steady leadership.

Key Responsibilities

Customer Service & Front‑Desk Support

Greet customers professionally and provide clear, courteous assistance throughout the impound release process. Explain fees, procedures, and required documentation in a calm, patient, and empathetic manner.
Handle difficult or upset customers with composure, de‑escalation skills, and respect.
Answer incoming calls, respond to inquiries, and provide accurate information regarding impounded vehicles.

Administrative & Documentation Duties

Verify customer identification and required paperwork for vehicle release.
Process payments, issue receipts, and maintain accurate financial records.
Complete all impound documentation, logs, and reports with precision and attention to detail.
Maintain organized records in accordance with company policies and legal requirements.

Operational Coordination

Communicate with drivers, dispatchers, law enforcement, and management to ensure smooth impound operations.
Track vehicle status, inventory, and lot organization using company systems.
Assist with data entry, filing, and other administrative tasks as needed.

Compliance & Security

Follow all state and local regulations related to impound procedures.
Protect confidential customer information and company records.
Ensure proper release protocols are followed to prevent unauthorized vehicle retrieval.

Required Skills & Qualifications

Strong customer service skills with the ability to remain patient, calm, and professional.
Excellent verbal communication and interpersonal abilities.
High attention to detail and accuracy in documentation and financial transactions.
Ability to multitask in a fast‑paced, sometimes high‑stress environment.
Basic computer proficiency and comfort with administrative software.
Experience in customer service, administrative support, or preferred similar role.
Must be able to communicate fluently in English. Bilingual is a plus (Spanish).

Personal Attributes

Patience: Able to handle emotional or frustrated customers with empathy and composure.
Professionalism: Represents the company with integrity and respect at all times.
People Skills: Builds rapport, communicates clearly, and maintains a positive attitude.
Reliability: Dependable, punctual, and consistent in following procedures.
Problem‑Solving: Able to think clearly and make sound decisions under pressure.

Physical Requirements

The job requires sitting, lifting, crawling, pulling, constant use of hands, significant bending and reaching. Ability to lift and pull at least 15 lbs. good hearing and vision are required. Good hearing and vision are required

Benefits Offered:

Paid Holidays
Two medical plans
Two dental plans
Vision
$15K Employer paid Life and AD&D
Voluntary Insurance plans
401(k) Plan
Short Term Disability
Long Term Disability
Hospital Indemnity
Cancer plan
Accident
PTO
Employee Assistance Program
Employee Referral Bonus

EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.

We encourage all qualified applicants to apply. www.guardianfleetservice.com

Quick Apply

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front desk rep jobs in columbus

Customer Service Rep - Impound

Guest Service Rep

Customer Service Rep Second Shift

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