Top 45 Global client service & operations analyst Jobs in Columbus

SAP Business Analyst (PP, MM, Quote-to-Cash)
Wright Technical Services —Columbus, OH
- Multiple hires
- Mid-level
- Office
- Bachelor's degree
Quick Apply
FX Operations Analyst
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
2d
Programme Manager, Business Intelligence (GCM)
DSV —Columbus, OH
- $99,300 - $148,900 a year
- Email
- 7 years
- Computer Science
- Computer literacy
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Investment Information Writer Senior - 20189181
Capital Group Companies —London, OH
- Full-time
- 5 years
- Analysis skills
- Mentoring
- Benefits from day one
- Retirement plan
Core Ops - Account Enablement Analyst
Capital Group Companies —London, OH
- Full-time
- Mid-level
- Analysis skills
- Financial services
- Benefits from day one
- Retirement plan
11d
Commercial Analyst
ABACUS —Columbus, OH
- Contract
- Hybrid work
- System design
- Office
- Finance
Quick Apply
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Workday Senior HRIS Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health insurance
5d
Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
Manager, Product
TELUS Digital —Columbus, OH
- $135,000 - $167,000 a year
- Full-time
- Hybrid work
- 7 years
- Research
- Office
Director Fraud Strategy
Bread Financial —Columbus, OH
- $134,400 - $319,900 a year
- Full-time
- 5 years
- Research
- Office
- Paid parental leave
- Paid holidays
Guidewire PolicyCenter Business Analyst
LTM —Columbus, OH
- $130,000 - $140,000 a year
- Microsoft Excel
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
4d
Manager, Product - CCaaS
TELUS Digital —Columbus, OH
- $106,000 - $150,000 a year
- Full-time
- Hybrid work
- Databases
- Mentoring
- APIs
Credit Support Analyst
JPMorganChase —Columbus, OH
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Commercial Real Estate Credit Analyst II
Stifel —Dublin, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Oracle Field Service Functional Senior Consultant
Deloitte —Columbus, OH
- $113,800 - $208,300 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Product Delivery Associate - Portfolio Strategy and Automation
JPMorganChase —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Industrials Strategy Manager
Accenture —Columbus, OH
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Cybersecurity Policy Analyst
AGE Solutions —Columbus, OH
- From $90,000 a year
- Classroom
- 7 years
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply

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global client service & operations analyst jobs near columbus

SAP Business Analyst (PP, MM, Quote-to-Cash)

Wright Technical Services
Columbus, OH

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Job Details

Full-time

Qualifications

Export management
Customs regulations compliance
Pricing strategies
Requirements specification
Requirements design
Practicing in a supply chain operations role
Bachelor's degree
Requirements analysis
Requirements management
International corporation experience
International trade regulations

Full Job Description

Title: Business Analyst (2 Positions) Quote to Cash and Manufacturing & Supply Chain
Job Type: Fulltime/Perm
Location: Grandview Heights, OH 43212
Onsite/Travel Requirements: 4 Days Onsite
Eligibility: This role is not open to current or future sponsorship, or C2C partnerships

Job Description

Wright Technical Services is proud to represent a Performance Materials global leader in the plastics industry for this position.

The Business Analyst (BA) – Manufacturing & Supply Chain is an individual contributor role serving as the primary IT partner to plant operations and supply chain functions. This role supports manufacturing, planning, procurement, quality, EHS, plant maintenance, and OT adjacent processes while bridging business needs to IT delivery teams.

The Business Analyst (BA) – Quote-to-Cash is an individual contributor role responsible for partnering with commercial stakeholders to support the full customer lifecycle, from quoting through billing and trade compliance. This role spans Salesforce.com and SAP Sales & Distribution (SD) and serves as the bridge between business teams and IT delivery partners.

Currently operates on SAP ECC and will transition to SAP S/4HANA within the next year.

The Manufacturing & Supply Chain BA role will support current-state ECC operations while playing an active role in the design, testing, and deployment of future-state S/4HANA manufacturing and supply chain capabilities. The position operates within a hosted environment and works closely with MSPs and third party system integrators.

The Quote -to-Cash BA role will support current ECC and Salesforce operations while actively contributing to the design and delivery of future-state S/4HANA quote-to-cash capabilities. The role operates in a hosted environment and collaborates closely with MSPs and third party vendors.

Qualifications

Manufacturing & Supply Chain BA Position:

Bachelor’s degree in Information Technology, Business, or related field
Experience supporting SAP ECC and/or SAP S/4HANA in manufacturing and supply chain domains.
Experience with MES ecosystems and shop-floor/OT adjacent processes.
Participation in multiple end-to-end SAP projects.
Experience working with global teams, onshore/offshore resources, and MSPs.
Strong ability to translate business requirements & business processes into technical deliverables and influence without authority.

Quote-to-Cash BA Position:

Bachelor’s degree in Information Technology, Business, or related field
Experience supporting Salesforce.com and SAP SD in ECC and/or S/4HANA landscapes.
Experience with pricing and global trade processes.
Participation in multiple end-to-end SAP and/or Salesforce projects.
Experience working with MSPs, offshore teams, and global stakeholders.
Strong ability to translate business requirements & business processes into technical deliverables and influence without authority.

Key Responsibilities

The responsibilities for the Manufacturing & Supply Chain BA position include, but are not limited to, the following:

Serve as the primary IT interface for manufacturing plants and supply chain stakeholders.
Build strong relationships with plant leadership through regular engagement and operational understanding.
Translate operational priorities (throughput, service, quality, safety, cost, uptime) into structured IT demand and roadmaps.
Lead discovery and documentation of current and future-state manufacturing and supply chain processes.
Develop functional requirements, process flows, and acceptance criteria for SAP and integrated manufacturing systems.
Translate shop-floor and supply chain requirements into clear deliverables for onshore, offshore, and MSP teams.
Provide functional leadership across:

o Manufacturing Execution Systems (MES) concepts and ERP integration

o Planning & MRP concepts

o Procurement and supplier interaction concepts

o Quality Management concepts

o EHS reporting and compliance concepts

o Plant Maintenance and asset management concepts

o OT / shop-floor integration considerations

Coordinate closely with Finance, Sales, and Logistics counterparts on end-to-end process impacts.
Support ECC enhancements and operational stability while contributing to S/4HANA transformation activities, including process harmonization, testing, and deployment readiness.
Participate in UAT planning and execution for plant-facing capabilities.
Support cutover activities and hypercare in coordination with project teams and MSP partners.
Work closely with third-party providers on solution delivery, incident management, and continuous improvement.
Ensure clear accountability, requirement clarity, and alignment to SLAs.

The responsibilities of the Quote-to-Cash BA position include, but are not limited to, the following:

Act as the primary IT partner for Sales, Customer Service, and Commercial Operations.
Translate commercial strategy into executable IT demand, roadmaps, and backlogs.
Facilitate workshops to align on process improvements, standardization, and system enhancements.
Elicit and document business requirements across the quote-to-cash lifecycle.
Translate requirements into clear functional specifications and user stories for Salesforce and SAP teams.
Partner with architects and technical leads to define integration and data flows across CRM, ERP, and downstream systems.
Functional Ownership – Salesforce & SAP SD
Provide functional leadership across:

o Salesforce.com: accounts, opportunities, quoting/CPQ concepts, workflows, reporting

o SAP SD: order management, deliveries, billing, returns

o Pricing: pricing conditions, discounting, agreements, margin visibility

o Global Trade: compliance, export controls, cross-border requirements

Coordinate closely with Finance, Supply Chain, and master data teams.
Support ECC-based quote-to-cash processes while contributing to S/4HANA transformation activities, including process redesign, testing, and cutover readiness.
Lead UAT efforts and support hypercare post-deployment.
Partner with third-party providers for delivery, incident resolution, and continuous improvement.
Ensure requirements clarity, delivery quality, and alignment with service expectations.

Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Refine Your Search

global client service & operations analyst jobs in columbus

SAP Business Analyst (PP, MM, Quote-to-Cash)

FX Operations Analyst

Programme Manager, Business Intelligence (GCM)

Workplace Solutions - Customer Service Analyst

Investment Information Writer Senior - 20189181

Core Ops - Account Enablement Analyst

Commercial Analyst

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Workday Senior HRIS Analyst

Senior Product Delivery Associate - Branch Workplace Technology

Manager, Product

Director Fraud Strategy

Guidewire PolicyCenter Business Analyst

Manager, Product - CCaaS

Credit Support Analyst

Commercial Real Estate Credit Analyst II

Oracle Field Service Functional Senior Consultant

Product Delivery Associate - Portfolio Strategy and Automation

Industrials Strategy Manager

Cybersecurity Policy Analyst

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