Top 6 Guest service rep Jobs in Columbus

Guest Service Rep
Dreamscape Hospitality —Columbus, OH
- $15.00 - $16.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Call Center-Guest Recovery Representative
City Barbeque, LLC —Dublin, OH
- $16.00 - $16.50 an hour
- Part-time
- Serving
- Word processing
- In-person
Quick Apply
Guest Services Rep Part Time-104020
ESA Management, LLC —Columbus, OH
- $14 - $15 an hour
- Part-time
- Basic math
- English
- Hotel
- Employee assistance program
- Vision insurance
Quick Apply
6d
Call Center-Lead Guest Recovery Rep
City Barbeque, LLC —Dublin, OH
- $16.50 an hour
- Full-time
- Word processing
- Mid-level
Quick Apply
Customer Service Rep Second Shift
Planet Fitness - Duo Fit, LLC —Gahanna, OH
- $13 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
Quick Apply

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Guest Service Rep
Dreamscape Hospitality —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
Quick Apply
Call Center-Guest Recovery Representative
City Barbeque, LLC —Dublin, OH
This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering…
$16.00 - $16.50 an hour
Quick Apply

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Guest Service Rep

Dreamscape Hospitality
Columbus, OH

Quick Apply

Job Details

Full-time
$15.00 - $16.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Life insurance

Qualifications

Computer operation
Customer communication
High school diploma or GED
Computer skills

Full Job Description

Description:

Job Summary:

The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

Key Responsibilities

Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
Handle guest check-outs, ensuring accurate billing and payment processing.
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
Make, modify, and cancel guest reservations as needed.
Provide concierge services, such as recommending local attractions, restaurants, and activities.
Maintain a tidy and organized front desk area.
Assist with luggage handling and other guest services as required.
Uphold the hotel’s standards of quality and hospitality at all times.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Physical Requirements

Ability to stand, walk, and remain on feet for extended periods.
Ability to lift and carry up to 25 pounds occasionally (consider adjustments based on specific needs).
Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment

This job operates in a professional hotel environment.
The role routinely uses standard office equipment such as computers, phones, and photocopiers.
The noise level in the work environment is usually moderate.

The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.

Dreamscape Hospitality also offers Competitive Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
STD/LTD
Life Insurance
401K
FSA

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Reasonable Accommodations:

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.

Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.

Requirements:

Qualifications

High school diploma or equivalent required; some college or hospitality training preferred.
Previous experience in customer service, hospitality, or related field preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic computer skills; experience with hotel reservation software is a plus.
Must be able to work flexible hours, including evenings, weekends, and holidays.

Quick Apply

Refine Your Search

guest service rep jobs in columbus

Guest Service Rep

Call Center-Guest Recovery Representative

Guest Services Rep Part Time-104020

Call Center-Lead Guest Recovery Rep

Customer Service Rep Second Shift

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