Top 9 Help desk analyst 1 Jobs in Columbus

Specialist, IT Restaurant Support
Chipotle —Columbus, OH
- $22.59 - $28.37 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Service Desk Analyst(Local to Columbus, OH)
absiusa —Columbus, OH
- $1 an hour
- Microsoft Office
- Communication skills
- Entry level
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Contractor - IT Store Support Analyst
Community Choice Financial Family of Brands —Dublin, OH
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
9d
NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
EHR System Analyst
Integrated Services for Behavioral Health —Delaware, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
FCBank, Treasury Management Analyst
CNB Financial Corporation —Worthington, OH
- Full-time
- Background check
- Computer literacy
- Basic math
- Wellness program
- Paid holidays
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Software Developer - Salesforce
Alesig Consulting, LLC —United States
- $90,000 - $120,000 a year
- Full-time
- Remote
- Computer Science
- Salesforce
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
10d

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Service Desk Analyst(Local to Columbus, OH)
absiusa —Columbus, OH
Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (…
$1 an hour
Quick Apply

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Specialist, IT Restaurant Support
Chipotle —Columbus, OH
Associate or bachelor’s degree in information technology or a related field is preferred. Respond to and resolve incoming Tier 2 technical support tickets…
$22.59 - $28.37 an hour
Service Desk Analyst(Local to Columbus, OH)
absiusa —Columbus, OH
Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (…
$1 an hour
Quick Apply

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help desk analyst 1 jobs near columbus

Specialist, IT Restaurant Support

Chipotle -
Columbus, OH

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Job Details

$22.59 - $28.37 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Windows
High school diploma or GED

Full Job Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Specialist, IT Restaurant Support, you will support the Restaurant Crew experience by investigating and resolving Tier 2 technical issues related to restaurant level devices and systems that are escalated from the internal Tier 1 team. You will be responsible for ensuring minimal disruption to restaurant operations through prompt and thorough investigation and remediation of escalated technical issues.

WHAT YOU’LL DO

Respond to and resolve incoming Tier 2 technical support tickets related to restaurant devices and systems.
Leverage deep and broad technical knowledge, troubleshoot unique and complex restaurant technology issues.
Provide proactive support to restaurant users based on monitoring and alerting.
Provide pilot support to complex new solutions.
Leverage internal defined processes and documentation to troubleshoot and resolve technical issues, communicating and validating solutions with end users.
Provide consistent status updates to stakeholders regarding investigation status, root cause and solutions.
Escalate complex issues to the Analyst and Senior Analyst when necessary, ensuring clear documentation and communication.
Collaborate with internal and external partners as needed to ensure timely and efficient resolution to escalations.
Assist in maintaining support documentation and knowledge base articles for Tier 1 and Tier 2 teams.
Follow up with Tier 1 team to communicate issue resolution and education as needed.
Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements
Identify and communicate trends to team Analysts as basis of recommendations to enhance the restaurant experience and minimize support requirements.
Create and decommission user accounts for software applications inside of team scope by validating and completing Access Request Tasks.
Other duties as assigned.

WHAT YOU’LL BRING TO THE TABLE

High School Diploma or GED required.
Associate or bachelor’s degree in information technology or a related field is preferred.
1+ years of experience in a help desk, technical support, or IT customer service role, preferably in the retail or restaurant industry.
Aloha Software and/or A+ certifications preferred.
Basic working knowledge of NCR POS systems and software/hardware support or administration.
Experience with structured ticketing systems such as ServiceNow.
Ability to analyze and troubleshoot technical issues related to internal devices and systems such as POS computer hardware components and interfaces, escalating to appropriate partners as needed.
Strong Customer Service skills with a demonstrated ability to provide clear and concise written and verbal communication and documentation.
Experience with Windows required; experience with Linux, Kubernetes, and Docker preferred.
Experience with Splunk and SPL preferred.
Ability to multi-task, prioritize, and maintain organization, managing multiple cases simultaneously with pace and efficiency.
Ability to communicate technical issues and solutions clearly to a diverse customer base via multiple communication channels.
Must be able to work a flexible shift, including evenings, weekends, and holidays.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $22.59–$28.37. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

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Refine Your Search

help desk analyst 1 jobs in columbus

Specialist, IT Restaurant Support

Service Desk Analyst(Local to Columbus, OH)

Contractor - IT Store Support Analyst

NextGen System Analyst

EHR System Analyst

FCBank, Treasury Management Analyst

POS Support Agent

Software Developer - Salesforce

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