Top 12 Help desk manager Jobs in Columbus

IT Manager - Infrastructure & Cybersecurity
MW Components —Columbus, OH
- 8 years
- AWS
- Analysis skills
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3d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
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Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $48.93 an hour
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
IT Service Desk Manager
VoxTel Pro —Columbus, OH
- $52,750 - $56,000 a year
- Full-time
- Computer literacy
- DevOps
- Mid-level
- Health insurance
- Dental insurance
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13d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
Software Support Specialist I
Vargo Integrated Systems —Dublin, OH
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Yardi Technical Analyst Hybrid
National Church Residences —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
3d

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IT Manager - Infrastructure & Cybersecurity
MW Components —Columbus, OH
Establish and maintain robust cybersecurity tools and processes (endpoint protection, firewall management, vulnerability management, backup/recovery, incident…
Quick Apply
3d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

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help desk manager jobs near columbus

IT Manager - Infrastructure & Cybersecurity

MW Components -
Columbus, OH

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Job Details

3 days ago

Qualifications

Asset management
Vendor relationship building
Endpoint Security
CMMC
Communication with suppliers
Implementing network security protocols
Project development phase management
Wireless networking
IT asset management
IT system monitoring
Regulatory compliance
AWS Certification
Server backup and recovery
Operating system updates
Managing IT teams
Public Cloud
IT compliance audits
Incident Escalation
Security compliance frameworks implementation
Server updates
8 years
System maintenance
Virtualization tools
AWS
Analysis skills
Patch management
Team management
NIST standards
Incident management operations support
Remote access software

Full Job Description

REPORTING TO

VP of IT

ESSENTIAL JOB FUNCTIONS

Oversee all aspects of network infrastructure across all 8 MW Springs locations, inclusive of WAN, LAN, wireless, and the security of each
Manage server infrastructure, including on-premises and cloud-hosted (AWS) systems, ensuring availability, performance, and disaster recovery readiness
Maintain monitoring and alerting to proactively identify and resolve outages and issues
Work with application and ERP teams on project implementations and problem resolution
Maintain patch management of network infrastructure, servers, and end-user systems to ensure systems are secure and up to date while minimizing business impact
Manage cybersecurity, infrastructure, and related IT projects across all locations; evaluate and prioritize projects, ensuring timely, successful completion within approved budgets
Manage network and server infrastructure life-cycle; maintain asset management of all hardware
Document and maintain vendor relationships, contracts, and licensing
Oversee requests, incidents, and problems escalated from the Service Desk; coordinate urgent and complex support issues
Establish and maintain robust cybersecurity tools and processes (endpoint protection, firewall management, vulnerability management, backup/recovery, incident response) to ensure the safety and security of the company
Own and maintain compliance with applicable regulatory and contractual security requirements, including CMMC, and lead readiness efforts, documentation, and audits related to these requirements
Serve as a point of escalation and technical mentor to Service Desk and site IT staff

SKILLS AND ABILITIES

5+ years leading IT infrastructure and/or cybersecurity functions, ideally across a multi-site environment
8+ years of IT experience as a systems/network engineer or infrastructure administrator
Experience with IT security, WAN/SD-WAN, routing, switching, cloud services (AWS preferred), and server administration
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server environments)
Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g., NIST 800-171) strongly preferred
Strong communication skills and the ability to work effectively across all levels of the organization
Technical certifications from key vendors such as Microsoft, AWS, or Cisco, as well as familiarity with ITIL practices, are a plus
Strong analytical, problem-solving, and critical-thinking skills
Ability to manage multiple projects and competing priorities in a lean team environment
Organized, detail-oriented, and execution-focused

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

help desk manager jobs in columbus

IT Manager - Infrastructure & Cybersecurity

IT Help Desk Technician

Information Technology Supervisor 3 (PN 20079216)

IT Service Desk Manager

Technology Solution Center Analyst Lead

Software Support Specialist I

POS Support Agent

Yardi Technical Analyst Hybrid

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