Top 14 Help desk tech level ii or iii Jobs in Columbus

IT Help Desk Technician I
Ace Electric —Plain City, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Dental insurance
- Vision insurance
Quick Apply
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Overtime
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
Asset Protection Associate
Wayfair —Columbus, OH
- $17 - $19 an hour
- Weekends as needed
- Writing skills
- Ability to lift 50 pounds
- 1 year
- Health insurance
- Dental insurance
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
- $59,000 - $69,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
Storage Architect
AGE Solutions —Columbus, OH
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
Quick Apply
Cloud Storage Engineer
AGE Solutions —Columbus, OH
- From $100,000 a year
- Full-time
- System design
- Office
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Columbus, OH
- $22 - $36 an hour
- Full-time
- Sales
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Pool Service Technician
NEAT PARTNERS INCORPORATED —Columbus, OH
- $20 - $30 an hour
- Overtime
- Mid-level
- Residential
- Ability to lift 50 pounds
Quick Apply
Lead Technician
ER Autocare —Plain City, OH
- $40 - $55 an hour
- Full-time
- 7 years
- Customer service
- Writing skills
- Disability insurance
- Dental insurance
Quick Apply
Sr. Engineer - Service Desk N 4B
Genpact LLC —Alexandria, OH
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Outlook
- No experience needed
- English
Quick Apply
8d

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IT Help Desk Technician I
Ace Electric —Plain City, OH
License: Valid state driver's license as required by job conditions or by the company. The IT Help Desk Technician I will serve as the first point of contact…
Quick Apply
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
Maintains highest level of technical skill in field of expertise. Communicates with customers via phone calls and emails, in order to turn them around in a…

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IT Help Desk Technician I

Ace Electric -
Plain City, OH

Quick Apply

Job Details

Full-time

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

High school diploma or GED
Driver's License
IT department experience

Full Job Description

Our Mission is to Identify, Hire, Train and Retain the very best people! Could that be you?

Join the Ace Electric team for opportunities to work with the best team and build your career with Ace University!

Since our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: commercial, mission critical, education, healthcare, institutional, industrial, correctional facilities, hospitality, military bases, retail and others. In the past 15 years, locations have been added in Macon, GA, Atlanta, GA, Jackson, TN, Statesboro, GA, Sanford, NC and Plain City, OH. Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work. We have the resources, professional staff and project management team to handle almost any type of electrical project. Our history of safety and quality has been established through years of successful projects and satisfied customers. Ace Electric is growing bigger in business each year and has no signs of slowing down!

Benefits:

Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances
401k with Match

General Summary:

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking pertinent questions. The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA.

Preferred Job Skills:

Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Knowledge of the following: Windows Server, Microsoft 365 Business, Active Directory, Backup methodologies.
Strong analytical and problem-solving skills.
Ability to work with minimal supervision, exercise discretion, and use independent judgment.
Able to demonstrate advanced computer and keyboard skills to include MS Office Suite.
Acute attention to detail.
Ability to maintain required levels of confidentiality when entrusted with sensitive business, customer or employee related information.
Able to maintain high levels of productivity, meeting deadlines while maintaining accuracy.
Effective and professional communicator, both written and verbal.
Able to maintain a pleasant customer service attitude while under pressure.
High level of professional business acumen.

Mandatory Hiring Requirements:

References, Background Check, Drug Screen Testing, Valid Driver’s License.

Responsibilities:

Order, distribute, track, set up, troubleshoot and disable mobile devices for the Company.
Distribution and troubleshooting of office hardware.
Serve as the first point of contact for customers seeking technical assistance over the phone, email or help desk ticket system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.

Position Requirements:

License: Valid state driver's license as required by job conditions or by the company.
Education: High School Graduate/GED required. Bachelor’s Degree preferred.
Experience: Minimum of 1 year of experience in Information Technology or equivalent combination of education and experience.

Working Conditions:

Work in a climate-controlled office setting with varying degrees of stress and time pressure.
Considerable amount of time making repetitive motions.
Considerable amount of time sitting.
Considerable amount of time using telephone and computer.
Sounds, noise levels may be distracting or uncomfortable.
15% Travel may be required.

Required Physical/Mental Functions:

Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
Read and interpret instructional manuals and written instructions.

Must hear and see well (either natural or with correction).
Must be able to bend, stoop, squat, kneel, push, pull and reach overhead.
Able to lift objects weighing up to 30 pounds, with frequent lifting and carrying of objects weighing up to 20 pounds.
Tolerant to prolonged sitting.
Repetitive use of arms, hands, and fingers.

AAP/EEO Statement:

Ace Electric, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, disability status, protected veteran status, or any other category protected by federal, state, or local law.

Quick Apply

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help desk tech level ii or iii jobs in columbus

IT Help Desk Technician I

Workplace Solutions - Customer Service Analyst

Technology Solution Center Analyst Lead

Asset Protection Associate

Service Desk Analyst

Tech Support Lead

Storage Architect

Cloud Storage Engineer

Service Technician, HVAC Repair

Pool Service Technician

Lead Technician

Sr. Engineer - Service Desk N 4B

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