Top 2 Help desk technician (hybrid) Jobs in Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
- $22 - $27 an hour
- Full-time
- Hybrid work
- Background check
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
Astute Technology Management —Columbus, OH
- $19 - $24 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Help Desk Support Technician
Manifest Solutions Corp —Upper Arlington, OH
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
$22 - $26 an hour
Quick Apply
12h
Helpdesk Technician
EasyIT —Dublin, OH
Provide basic technical support at the network level: LAN and WAN. Communicate with customers as required: keeping them informed of incident progress, notifying…
$40,000 - $55,000 a year
Quick Apply
3d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
2d
Help Desk Technician
Astute Technology Management —Columbus, OH
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
$19 - $24 an hour
Quick Apply

I want to receive the latest job alert for help desk technician (hybrid) in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician (hybrid) jobs near columbus

Helpdesk Technician jobs in Columbus, OH

Service Technician jobs in Minnesota

Environmental Technician jobs in Buffalo, NY

Service Technician jobs in Salt Lake City, UT

Service Technician jobs in Rochester, NY

Er Technician jobs in Ucla, CA

Patient Service Representative jobs in Cincinnati, OH

Service Technician jobs in Green Bay, WI

Answering Service Remote jobs in New York, NY

Helpdesk Technician jobs in Sterling, VA

Helpdesk Technician jobs in Palm Beach Gardens, FL

Helpdesk Technician jobs in Fairfax, VA

Entry Level Laboratory Technician jobs in San Antonio, TX

Remote Helpdesk jobs in Jacksonville, FL

It Helpdesk jobs in Portland, OR

Maternity Patient Care Technician jobs in Dayton, OH

Helpdesk Technician jobs in Manchester, NH

Tier 1 Service Technician

Data Path Inc -
Dublin, OH

Quick Apply

Job Details

Full-time
$22 - $27 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Windows
Printer (troubleshooting support)
Attention to detail
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Mobile device management
Technical customer support for office equipment
Desktop administration
Peripheral hardware support
Intune

Full Job Description

About the Role

We're looking for a motivated Tier 1 Technician to join our Service Delivery team. This is the first point of contact for our clients, you'll resolve everyday technical issues, keep tickets moving, and make sure every client interaction reflects our commitment to excellent service.

This is a hybrid role: most work is handled remotely, but you'll be expected to travel to client sites as needed for onsite support, new equipment setups, and issues that can't be resolved remotely. The ideal candidate is reliable, communicates clearly, and is comfortable switching between remote troubleshooting and in-person client visits.

What You'll Do

Ticket Resolution

Serve as the first point of resolution for common end-user issues, including account access, email, connectivity, and printing
Review and respond to assigned tickets throughout the shift, keeping status and notes current
Communicate with clients by phone first, then email, following our standard contact protocol
Document all troubleshooting steps and client communication clearly on the ticket
Escalate issues you can't resolve to Tier 2, with your Team Lead's input, along with full documentation

Onsite & Hybrid Support

Travel to client locations as requested for hands-on support, new equipment setup, or troubleshooting that can't be completed remotely
Coordinate scheduling of onsite visits with your Team Lead and Dispatch
Update the ticket and move it to the Dispatch board before heading onsite
Represent Datapath professionally during all in-person client interactions

Monitoring & Documentation

Review alerts on the Managed Service Alerts Board (MSAB) and coordinate resolution
Keep client documentation in ITGlue current and accurate
Contribute to and help maintain internal knowledge base articles

Customer Experience

Our technicians are expected to provide exceptional customer service by:

Communicating clearly with both technical and non-technical users
Setting expectations and providing timely updates
Taking ownership of assigned tickets until they're resolved or properly escalated
Building trust through consistent, professional follow-through

Required Qualifications

1+ years of experience in an IT support or help desk role
Reliable transportation and ability to travel to client sites as needed
Working knowledge of Windows desktop environments and Microsoft 365
Basic troubleshooting experience with networking, printers, and end-user hardware
Comfortable working independently in a remote-first environment
Strong written and verbal communication skills

Preferred Experience

Experience with one or more of the following is a plus:

ConnectWise Manage or a similar PSA/ticketing platform
Remote monitoring and management (RMM) tools
Microsoft Intune or other MDM platforms
Basic Active Directory or Entra ID administration

What We're Looking For

Someone who:

Takes ownership of tickets without being asked
Communicates clearly and calmly, even under pressure
Is comfortable both on the phone and in front of a client in person
Is organized and detail-oriented
Works well independently and as part of a team
Values accountability and continuous improvement

Equal Employment Opportunity at Datapath
At Datapath, we believe that a diverse and inclusive team makes us more real, competent, collaborative, and better equipped to serve our clients with excellence. As a company committed to delivering tech-enabled solutions with grit and ownership, we know that fostering a workplace where everyone feels respected and valued is key to our continued success.
Datapath is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Dublin, OH 43017

Quick Apply

Refine Your Search

help desk technician (hybrid) jobs in columbus

Tier 1 Service Technician

Help Desk Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician (hybrid) in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected