Top 4 Home builder warranty Jobs in Columbus

Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Outside Sales Consultant - 250k+
Kitchen Saver —Columbus, OH
- $100,000 - $250,000 a year
- Background check
- Pass drug screening
- Residential
- Disability insurance
- Health insurance
Quick Apply
Warranty Technician - HVAC Quality Assurance Tech
Airtron Heating & Air Conditioning - Columbus —Columbus, OH
- $22 - $30 an hour
- Overtime
- Construction site
- Computer literacy
- English
- 401(k) matching
Quick Apply
13d
Superintendent - Westerville, OH
D.R. Horton —Westerville, OH
- 8 hour shift
- Construction site
- Ability to walk for extended periods
- Microsoft Office
- Employee stock purchase plan
- Disability insurance
3d

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Customer Care Manager
Arbor Homes —Worthington, OH
Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request. Respond to homeowner service calls as assigned by the…
Outside Sales Consultant - 250k+
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Customer Care Manager

Arbor Homes -
Worthington, OH

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Job Details

Full-time

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Residential construction experience
High school diploma or GED

Full Job Description

About The Role:

Arbor Homes, a Berkshire Hathaway Company, is seeking a Customer Care Manager to join our Warranty Team located in Columbus, OH. This position will report directly to our Division President. We are seeking customer service professionals who can collaborate with and assist our Customer Care Coordinator and/or Area Manager.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We are looking for a team member with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart from new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It for You?

Base salary + bonus opportunities
Advancement opportunities
Exposure to executive leadership
Opportunity to work with the largest new home builders in Indianapolis.
Team outings and company-sponsored volunteer events
4 weeks of Paid Time Off!
Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

This job is a 80/20 split between field work and office administration tasks.
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager
Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Open and close Web Requests, Service Requests and Work orders, as needed
Completes minor home repairs; obtains customer’s approval/signature for completed service requests
Monitors status reports for accuracy
Expedites emergency repairs
Assists in maintaining community standards
Participates in rotation of After Hour on Call
Receive and process homeowner inquiries in a timely manner per established policies
If required, maintain customer care work authorizations and back charges
Get supervisor approval on all customer care work authorizations and invoices
Obtain and distribute trade partner list for each community for use by Customer Care Representative
Collect up-to-date service ticket status information, input to computer and distribute weekly/monthly service reports as directed
Develop and/or maintain a filing system for special projects and individual homesites that permits quick access to all previous correspondence, and related data
Maintain inventory of customer care forms
Order office supplies for the Customer Care Department and Customer Care Representatives
Assist Customer Care Representatives with scheduling of trade partners and homeowner appointments, when necessary
Update and distribute after hours on call personnel/assignments
Support customer care and/or construction staff as needed
Perform all other duties as assigned

What Will You Bring?

Minimum High School or GED required
Minimum of 2 years related business experience or preferred 2-3 years customer service experience in handling home service repair items for Residential Homebuilder
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Able to analyze problems, determine solutions, and produce desired outcome, both independently and within team atmosphere
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
Valid Driver’s License and good driving record
Able to accept direction from others

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Arbor Homes participates in E-Verify

Business Unit -

Arbor Homes

Apply Now

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home builder warranty jobs in columbus

Customer Care Manager

Outside Sales Consultant - 250k+

Warranty Technician - HVAC Quality Assurance Tech

Superintendent - Westerville, OH

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