Top 19 Hotel front desk supervisor Jobs in Columbus

Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
- $44,000 - $46,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
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Front Desk Supervisor
Crescent Hotels & Resorts LLC —Columbus, OH
- Weekends as needed
- Mid-level
- Hotel
- Time management
- 401(k) matching
- Employee discount
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Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
- $45,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
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Guest Service Supervisor
Drury Hotels Company LLC —Columbus, OH
- Up to $3,200 a year
- Urgently hiring
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
13d
Hotel Front Desk Agent
TownePlace Suites by Marriott Columbus Dublin —Dublin, OH
- $15 - $16 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Employee discount
- Opportunities for advancement
Quick Apply
General Manager
Courtyard - Columbus Airport —Columbus, OH
- $75,000 - $90,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Representative
Hotel LeVeque, Autograph Collection —Columbus, OH
- $16 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Commuter assistance
- Paid holidays
Quick Apply
1d
Hotel Assistant General Manager - Hampton Inn Polaris
Hampton Inn and Suites - Polaris, Columbus, Ohio —Columbus, OH
- Sales
- Hotel
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
4d
Front Desk Clerk
Hampton Inn and Suites Columbus Downtown —Columbus, OH
- $16 an hour
- Full-time
- English
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
MCR Hotels —Dublin, OH
- $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
PT Night Auditor
Dreamscape Hospitality —Columbus, OH
- Part-time
- Inventory management
- Ability to walk for extended periods
- Hotel
Quick Apply
FT Night Auditor
Dreamscape Hospitality —Columbus, OH
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Hotel
Quick Apply
Night Auditor
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Night Auditor
Home2 Suites By Hilton Dublin Ohio —Dublin, OH
- $14 - $18 an hour
- Full-time
- Ability to walk for extended periods
- English
- Hotel
- Paid time off
- Employee discount
Quick Apply
4d

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Full-Time Front Desk Associate
SpringHill Suites, Columbus OSU —Columbus, OH
Responsibilities include the checking in and checking out of hotel guests, taking reservations, cash handling, responding to guest and staff requests, answering…
$16.50 - $18.00 an hour
Quick Apply
7d
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Columbus, OH
Welcome guests with friendly greeting and smile while performing all guest related services. Handle reservations request; check guests in/out; handle guest…
$15.00 - $15.50 an hour
4d

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Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges,…
$44,000 - $46,000 a year
Quick Apply
Front Desk Supervisor
Crescent Hotels & Resorts LLC —Columbus, OH
You feel comfortable addressing conflicts when they arise and making it right for our guests every time. You have a keen eye for detail, and understand the…
Quick Apply

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hotel front desk supervisor jobs near columbus

Guest Services Manager

Fairfield Inn & Suites Columbus Airport -
Columbus, OH

Quick Apply

Job Details

Full-time
$44,000 - $46,000 a year

Benefits

Paid holidays
401(k)
Paid time off
Employee discount
Benefits from day one

Qualifications

High school diploma or GED

Full Job Description

Lead the Way as a Guest Services Manager with Day 1 Benefits & Travel Discounts

Perks

Travel discounts, 401k and PTO from Day 1!

What's in it for you…

Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!

About this job…

The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

What you’ll be doing…

Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.

Success factors…

Experience & Education:

2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required

Communication:

Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
Physical:
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal Opportunity Employer.

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hotel front desk supervisor jobs in columbus

Guest Services Manager

Front Desk Supervisor

Assistant General Manager

Guest Service Supervisor

Hotel Front Desk Agent

General Manager

Front Desk Representative

Hotel Assistant General Manager - Hampton Inn Polaris

Front Desk Clerk

Front Desk Agent

Night Auditor

PT Night Auditor

FT Night Auditor

Night Auditor

Night Auditor

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Lead the Way as a Guest Services Manager with Day 1 Benefits & Travel Discounts

Perks

What's in it for you…

About this job…

What you’ll be doing…

Success factors…

Experience & Education:

Communication:

About First Hospitality…

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