BASIC PURPOSE:
Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner.
ESSENTIAL FUNCTIONS:
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Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (30%)
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Train and monitor housekeepers on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are understood and followed. (20%)
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Update housekeeping management on the progress and status of each area of responsibility; complete required forms and reports (i.e., room status, discrepancy, late check outs, etc.) (15%)
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Report safety hazards, theft of room items and items requiring repair to housekeeping management. (10%)
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Teach and monitor proper handling of guest and stairwells for cleanliness - daily. (5%)
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Inspect vending areas, storerooms and stairwells for cleanliness - daily. (5%)
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Notify laundry of linen requirements necessary to clean the early check-out rooms. (5%)
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Respond and comply with all guest requests, issues and problems to ensure customer satisfaction. (5%)
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Assist with daily cleaning of rooms during peak periods or in the absence of the regular housekeepers. (5%)
NON-ESSENTIAL FUNCTIONS:
Knowledge and Skills:
Education: High school education or equivalent experience.
Experience: Six months section housekeeper experience in hotel or related service industry. Customer relation skills.
Skills and Abilities:
- Must have organizational skills to maintain linen closets and carts.
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Ability to read, write and verbally communicate in language understood by subordinates, guests and management.
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Must be able to verbally communicate problems to subordinate and direct resolution of problems. Must possess skill to follow through for positiveresults.
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Must understand and monitor housekeeping room cleanliness standards.
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Ability to teach others.
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Must comprehend directions and assignments from management.
No. Of employees supervised: Act as a lead worker in providing advice, counsel, training and assistance to a supervisor for 5 to 50 employees.
Travel Required: None
Hours Required: Eight hour shift; scheduled days and times may vary based on need.
ENVIRONMENT
Physical Job Requirements
(for essential functions only)
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Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Lifting irons and boards (5-10 lbs.), pushing a cart (50-75 lbs.), carrying guest supplies (2-10 lbs.) Daily
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Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Bending to pick up items on the floor, kneeling to inspect rooms and public areas. Daily.
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Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Work on feet for 8 hour shift - 95% of shift.
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Continuous Standing Describe the reasons to include time period and frequency.
Will be a feet (walking) for 8 hour shift.
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Climbing Stairs: Up to approx. 20 steps 45% of 8 hours
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Driving Describe type of vehicle, distances, % of time involved and frequency.
__X__No Driving Required.
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Work Environment Inside: 100% of 8 hour day
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Hearing: Critical
Explain: Must be able to understand guest/management concerns.
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Vision: Critical
Explain: Must be able to point out concern areas when inspecting.
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Speech: Critical
Explain: Must be able to speak with guests/management/co-workers.
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Literacy: Moderate
Explain: Will write room status report, room discrepancy report.
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Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Mildew stain remover, air freshener.
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Protective Clothing: Type: Safety Shoes
Approx. 100% of 8 hour day
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Equipment Operation List type of equipment and frequency of use.
Telephone
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