Top 1508 Implementation support specialist Jobs in Columbus

Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
5d
Customer Support Specialist
Carnivore Snax LLC —Lewis Center, OH
- From $20 an hour
- Communication skills
- Entry level
2d
Safety Specialist
Aqua America, Inc. —Westerville, OH
- From $70,000 a year
- Full-time
- Up to 50% travel
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Regional Support Specialist - Upper Arlington, OH
Anywhere Real Estate —Upper Arlington, OH
- Full-time
- Computer literacy
- Mid-level
- Office
- Wellness program
- Paid parental leave
Specialist, Safety
Mobis Parts America, LLC. —Groveport, OH
- $62,000 - $87,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Product Support Specialist
Mettler Toledo —Columbus, OH
- Mid-level
- Databases
- Product management
- Disability insurance
- Health insurance
Implementation Support Specialist
NFI Industries —Columbus, OH
- $51,838.80 - $69,118.40 a year
- Extended hours
- Spanish
- Customer service
- Ability to walk for extended periods
- Wellness program
- Paid parental leave
Quick Apply
5d
Health Care Support Specialist
OPERS —Columbus, OH
- $62,296.00 - $77,833.60 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Free parking
- Paid holidays
Quick Apply
Health Care Support Specialist
Ohio Public Employees Retirement System —Columbus, OH
- $62,296.00 - $77,833.60 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Free parking
- Paid holidays
Program Support Specialist 1 - Columbus, OH
M.C. Dean, Inc —Columbus, OH
- $58,720 - $88,080 a year
- Full-time
- 6 years
- Word processing
- Writing skills
- Paid parental leave
- Disability insurance
Support Center Specialist
White Castle —Columbus, OH
- From $22.58 an hour
- Extended hours
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
- Free parking
- Profit sharing
9d
Legal Support Specialist
State of Ohio - Attorney General —Columbus, OH
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Office
- Paid holidays
- Health insurance
6d
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
- $38.01 - $55.80 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
3d
BHI Support Specialist (Remote)
MTC Care —Columbus, OH
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Support Specialist
PrimaryOne Health —Columbus, OH
- Bilingual
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
MyChart Technical Support Specialist
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Disability insurance
11d
Desktop Support Specialist
TechMagnetics LLC —Columbus, OH
- $18 - $25 an hour
- Contract
- Customer service
- US work authorization
- In-person
Quick Apply
D365FO ERP Support Specialist
Gfs Chemicals Inc —Powell, OH
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- SQL
- Profit sharing
- Health savings account
Quick Apply
DOCUMENT SCANNING SPECIALIST - INFORMATION TECHNOLOGY
EMH&T —Columbus, OH
- Full-time
- High school diploma or GED
- Entry level
- Time management
- Paid parental leave
- Health insurance
Quick Apply

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Product Specialist

Health Care Logistics -
Grove City, OH

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Customer communication
Requirements design
Managing clients in a customer support role
Customer support ticket management
System requirements definition
Analysis (software development lifecycle)
Ticketing system technical support

Full Job Description

The Product Specialist is a key contributor within Health Care Logistics' technology product team, supporting an assigned product within the technology portfolio. Working under the guidance of the Senior Product Specialist, this role serves as the front line of customer support and product operations — owning the support pipeline, executing QA test plans, handling standard system configurations, and documenting customer feedback. This is a learning-and-doing role — the Product Specialist builds deep product knowledge through hands-on customer engagement and develops the skills needed to grow into a Senior Product Specialist or Product Owner over time. Success is measured by quality of customer support, responsiveness, reliability in follow-through, and growing product expertise.

2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a structured internship or associate-level position.
Familiarity with gathering customer requirements and documenting them in structured formats such as configuration plans, issue tickets, or workflow descriptions.
Hands-on experience performing functional testing or QA on software, or a demonstrated aptitude for learning structured testing processes.
Experience managing customer issues using a ticketing or issue tracking system, with the ability to categorize, prioritize, and follow through to resolution.
Working proficiency with productivity and collaboration tools — for example, an issue tracker (such as Jira), a knowledge base or wiki (such as Confluence), and a modern office suite.

Preferred

Experience supporting connected hardware products (sensors, scanners, RFID, IoT devices) in a customer-facing role
Familiarity with healthcare, pharmacy, or regulated supply chain environments.
Background in technical writing, customer enablement, or developer-adjacent product roles.
Interest in growing toward product strategy, Agile product ownership, or team leadership over time.

Core Competencies

Competency

Description

Technical Aptitude

The ability to quickly learn, understand, and apply new technologies, tools, and technical concepts relevant to the role.

Attention to Detail

The practice of consistently producing accurate, thorough, and high-quality work by catching errors and ensuring completeness.

Cross-Functional Collaboration

The ability to work effectively with people from different departments, disciplines, or functional areas toward shared goals.

Accountability

The practice of taking full ownership of one's responsibilities, commitments, and outcomes — including mistakes — without deflecting blame.

Continuous Learning

A sustained commitment to acquiring new knowledge, skills, and perspectives — both formally and through self-directed effort.

Documentation

The ability to create clear, organized, and maintainable written records of processes, decisions, configurations, and procedures.

Competencies are drawn from the Core Competency Library.

In addition to the competencies listed above, this role requires foundational proficiency in verbal and written communication, time management, and customer service.

Working Conditions & Physical Requirement

Primarily office-based with hybrid flexibility; occasional travel to customer sites or HCL satellite locations as needed for implementations and product reviews.
May require flexibility outside standard business hours to support customer go-lives, release windows, and urgent customer issues.
Extended periods of sitting and computer use.

Customer Support & Issue Management

Serve as the primary point of contact for customer support inquiries, owning issues from intake through resolution and escalating complex problems to the Senior Product Specialist.
Maintain and manage the customer issue tracker, ensuring all support requests are logged, categorized, prioritized, and resolved or escalated within established response time expectations.
Track and report on support volume, resolution times, issue categories, and customer satisfaction trends, providing visibility to the product team on where the product is succeeding and where it's falling short.

Customer Implementation & Configuration

Participate in requirements gathering sessions with new customers alongside the Senior Product Specialist, documenting workflows, constraints, and configuration decisions.
Perform standard system configuration and account setup for new customer deployments, following established playbooks and templates.
Produce and maintain customer-specific configuration documentation that supports go-live, ongoing support, and future changes.
Support the implementation team on installation activities — including hardware staging, network coordination, and on-site or remote cutover assistance — under the direction of the Senior Product Specialist.

Product Development Support

Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with the Senior Product Specialist to refine and finalize.
Execute quality assurance test plans on bug fixes and new features prior to release, following regression procedures defined by the Senior Product Specialist and flagging issues for review.
Triage and document suspected product defects from both QA testing and customer-reported issues, providing the development team with clear reproduction steps and contextual information to support efficient resolution.

Customer Enablement & Documentation

Author and maintain end-user documentation, quick reference guides, and operational SOPs that reduce dependence on direct support.
Use insights from support interactions to identify gaps in customer training or documentation, recommending updates that address common user confusion or workflow errors.

Quick Apply

Refine Your Search

implementation support specialist jobs in columbus

Product Specialist

Customer Support Specialist

Safety Specialist

Regional Support Specialist - Upper Arlington, OH

Specialist, Safety

Product Support Specialist

Implementation Support Specialist

Health Care Support Specialist

Health Care Support Specialist

Program Support Specialist 1 - Columbus, OH

Support Center Specialist

Legal Support Specialist

IT Support Specialist (Infrastructure Specialist 2)

BHI Support Specialist (Remote)

Patient Support Specialist

Help Desk Support Specialist

MyChart Technical Support Specialist

Desktop Support Specialist

D365FO ERP Support Specialist

DOCUMENT SCANNING SPECIALIST - INFORMATION TECHNOLOGY

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