Top 43 Inbound call center account Jobs in Columbus

Fraud Account Specialist I
JPMorganChase —Columbus, OH
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
- Health insurance
- Tuition reimbursement
Branch Office Administrator
Edward Jones —Westerville, OH
- Full-time
- Computer literacy
- Office
- Communication skills
- Profit sharing
- Health savings account
Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
Care Team Representative
Sedgwick —New Albany, OH
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Columbus, OH
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Renewal Specialist
IQVentures —Dublin, OH
- From $17 an hour
- Full-time
- Background check
- Spanish
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Retention & Customer Care Agent
IQVentures —Dublin, OH
- $16.50 - $18.00 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
- Paid training
- Health insurance
Quick Apply
3d
Customer Service Rep
BrightStar Propane & Fuels —Westerville, OH
- $20 an hour
- No high school diploma
- Office
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
6d
Customer Experience Specialist, Home Lending
Upstart Network, Inc. —Columbus, OH
- $25.48 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Travel
- Health savings account
- Employee stock purchase plan
6d
Customer Service Representative
LAZ Parking —Columbus, OH
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Advocate
Safelite Group —Grove City, OH
- From $19.75 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Travel
- Paid training
- Paid holidays
Service Center Representative
Sedgwick —Dublin, OH
- Full-time
- Computer literacy
- Writing skills
- High school diploma or GED
- Health savings account
- Disability insurance
2d
Midnight Account Manager (NJUS)
NetJets —Columbus, OH
- Day shift
- Mid-level
- High school diploma or GED
- Quality control
- Health savings account
- Disability insurance
BestDrive Accounting Administrative Assistant
Continental —Grove City, OH
- Online Application
- 18 years or older
- Military
- Mid-level
- Disability insurance
- Paid time off
Inside Sales Representative
Keurig Dr Pepper —Columbus, OH
- From $21 an hour
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health insurance
14d
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
Specialty Pharmacy Technician
Optum —Columbus, OH
- $17.74 - $31.63 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
Quick Apply
12d
Enrollment Specialist
BoldAge PACE —Columbus, OH
- Full-time
- OSHA
- Marketing
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
9d
AI Account Executive
Expedient —Columbus, OH
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
Quick Apply
Front Desk Receptionist/Call Center
Professional VisionCare, LLC —Johnstown, OH
- $17 an hour
- Full-time
- Background check
- Private practice
- Ability to climb stairs
- Paid training
- Health savings account
Quick Apply
12d

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Fraud Account Specialist I

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Computer operation
Phone communication
High school diploma or GED
Managing clients in a customer support role
Cultural competency
Customer engagement
Customer support
Technical Proficiency
Client interaction via phone calls

Full Job Description

JOB DESCRIPTION

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
Utilizes customer service expertise to interpret needs and deliver continuous insights
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
Excels both independently and collaboratively, driving team success and achieving goals
Follows all regulatory and departmental practices and procedures diligently
Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

Communication, information gathering, and decision-making skills
Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
Ability to manage complex customer interactions using empathy, composure, and sound judgment
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
Ability to solve problems and effectively present and explain solutions
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
High school diploma or GED required

Preferred qualifications, capabilities, and skills

Developing ability to use data to understand issues and opportunities
Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

inbound call center account jobs in columbus

Fraud Account Specialist I

Branch Office Administrator

Inbound Answering Service Operator

Care Team Representative

Inbound Sales Representative (Remote/Eastern Time)

Renewal Specialist

Retention & Customer Care Agent

Customer Service Rep

Customer Experience Specialist, Home Lending

Customer Service Representative

Customer Advocate

Service Center Representative

Midnight Account Manager (NJUS)

BestDrive Accounting Administrative Assistant

Inside Sales Representative

Customer Support Specialist

Specialty Pharmacy Technician

Enrollment Specialist

AI Account Executive

Front Desk Receptionist/Call Center

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