Top 5 Intake assessment representative patient Jobs in Columbus

Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Gahanna, OH
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
Clinician (Counselor) - Franklinton
Basecamp Recovery Center —Columbus, OH
- $26 - $38 an hour
- Weekends as needed
- LMFT
- Spanish
- CPR Certification
- Paid holidays
- Loan repayment program
Quick Apply
Clinician - Franklinton
BASECAMP RECOVERY LLC —Columbus, OH
- $24 an hour
- Weekends as needed
- LMFT
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
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14d

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Clinician (Counselor) - Franklinton
Basecamp Recovery Center —Columbus, OH
Valid Ohio driver's license with acceptable driving record and current auto insurance. All positions require successful completion of criminal background checks…
$26 - $38 an hour
Quick Apply
Clinician - Franklinton
BASECAMP RECOVERY LLC —Columbus, OH
Valid Ohio driver's license with acceptable driving record and current auto insurance. All positions require successful completion of criminal background checks…
$24 an hour
Quick Apply
14d

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Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Gahanna, OH
Valid driver’s license in state of residence with a clean driving record (when applicable for the position). Provide technical assistance and support for walk-…
Quick Apply
Clinician (Counselor) - Franklinton
Basecamp Recovery Center —Columbus, OH
Valid Ohio driver's license with acceptable driving record and current auto insurance. All positions require successful completion of criminal background checks…
$26 - $38 an hour
Quick Apply

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Medical Equipment Customer Service Representative

Rotech Healthcare Inc. -
Gahanna, OH

Quick Apply

Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

Customer communication
High school diploma or GED
Driver's License

Full Job Description

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Customer Service Representative – Home Healthcare Intake & Insurance Verification

Job Summary

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Ability to work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
Predictable and regular attendance (arrive to work on time).
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Performs other duties as assigned.

Why Join Rotech?

Be part of a mission-driven team improving lives through home-based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

One year of related work experience, preferred
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.

Skills and Competencies

Ability to interpret and respond to various forms of communication (verbal, written, visual)
Capable of working independently and collaboratively within a team
Demonstrated problem-solving, time management, and organizational skills
Excellent verbal and written communication skills in English
Maintain confidentiality and handle sensitive information with discretion
Strong attention to detail and ability to multi-task effectively

Machines, Equipment and Technical Abilities

Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Ability to lift and carry office and patient equipment (minimum 35 lbs)
May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
Must be able to sit, stand, walk, talk, and listen for extended periods
Regular contact with patients and equipment may involve exposure to contagious pathogens
Requires close vision for reading small print on screens and paperwork

Quick Apply

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intake assessment representative patient jobs in columbus

Medical Equipment Customer Service Representative

Clinician (Counselor) - Franklinton

Clinician - Franklinton

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