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IT Intern – Managed Service Provider (MSP)

Kloud9 IT, Inc. -
Columbus, OH

Quick Apply

Job Details

Part-time
$15 - $17 an hour

Qualifications

Computer operation
Windows
Computer hardware
Desktop applications
Productivity software
Peripheral hardware support

Full Job Description

Help Desk Analyst Intern

Job Description

Position Title

Help Desk Analyst Intern

Department

Service Desk / Technical Support

Reports To

Service Delivery Manager or Technical Lead

Employment Type

Internship / Hourly

Hourly Range

$15.00-$17.00 per hour

Benefits

Not eligible for company benefits

Position Summary

The Help Desk Analyst Intern provides entry-level technical support while gaining hands-on experience in a Managed Services Provider environment. This role is intended for individuals pursuing a career in information technology and does not require prior professional IT experience.

Key Responsibilities

Client & Internal Support

Assist with client support requests under supervision.
Support password resets, account unlocks, and basic user support tasks.
Assist with Microsoft 365 end-user issues.
Troubleshoot common workstation, software, printer, and peripheral issues under guidance.

Ticket Management

Document assigned work in the ticketing system.
Update tickets with troubleshooting steps and resolution notes.
Escalate issues appropriately when assistance is required.
Follow established support procedures and service standards.

Learning & Development

Shadow Tier 1, Tier 2, and Tier 3 technicians.
Participate in technical training and coaching.
Assist with inventory, workstation setup, and basic project tasks.
Gain exposure to cybersecurity, compliance, networking, cloud, and MSP service delivery.

Required Skills

Basic understanding of Windows operating systems
Basic understanding of Microsoft Office applications
Familiarity with computers, printers, and common technology devices
Ability to learn technology quickly
Strong attention to detail
Strong customer service mindset
Good verbal and written communication
Positive attitude and willingness to learn

Preferred Skills

Basic knowledge of Microsoft 365
Basic knowledge of Active Directory
Basic networking concepts
Computer hardware knowledge
Participation in technology projects, labs, certifications, or personal learning

Qualifications

No professional IT experience required.
Some college coursework in Information Technology, Computer Science, Cybersecurity, Networking, or a related field preferred.
Enrollment in a vocational, technical, or workforce development program related to technology preferred.
High school diploma, GED, or equivalent education path preferred.

Performance Expectations

Reliable attendance and punctuality.
Willingness to learn and follow instructions.
Accurate basic documentation and timely updates.
Professional communication with clients and team members.
Positive attitude, teamwork, and accountability for assigned tasks.

Benefits

This internship position is not eligible for company benefits.

Note: This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Employment remains subject to company policies and applicable law.

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IT Intern – Managed Service Provider (MSP)

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Position Summary

Key Responsibilities

Client & Internal Support

Ticket Management

Learning & Development

Required Skills

Preferred Skills

Qualifications

Performance Expectations

Benefits

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