Top 10 It infrastructure supervisor/expert Jobs in Columbus

Lead Commercial Technical Operations
WOW! —Columbus, OH
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
Field Supervisor
E2 Optics —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Dental insurance
SUE Field Supervisor
AECOM —Columbus, OH
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- CPR Certification
- Microsoft Excel
- AD&D insurance
- Employee stock purchase plan
Travel Splicing Supervisor, Data Center
ADB Companies Inc —New Albany, OH
- $65,000 - $120,000 a year
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Senior Site Director
Cart.com, Inc. —Groveport, OH
- Extended hours
- PMP
- 3 years
- Ability to lift 50 pounds
Quick Apply
9d
Fiber Optical Supervisor
EOS —New Albany, OH
- Overtime
- Schematics
- Travel
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
12d
Survey Technician
SME —Hilliard, OH
- Microsoft Outlook
- Customer service
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Sr. ICT Engineer, Colo Regional Engineering - AMER
Amazon Data Services, Inc. —Columbus, OH
- $136,600 - $184,800 a year
- Full-time
- 5 years
- Engineering
- Travel
- AD&D insurance
- Health insurance
Site Lead, Busbar
Vertiv —Columbus, OH
- Microsoft Word
- Background check
- 6 years
23h
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Columbus, OH
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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Lead Commercial Technical Operations

WOW! -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

The Opportunity

We're seeking a highly skilled Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business customers across SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center environments.

In this role, you'll provide technical leadership, mentor Tier 2 team members, coordinate real-time operational activities, and serve as the primary technical escalation point before Supervisor engagement. You'll play a critical role in strengthening Tier 2 capabilities through coaching, knowledge sharing, and hands-on leadership while helping ensure exceptional service delivery for our commercial customers.

This is an outstanding opportunity for a technical leader who enjoys mentoring others, solving complex networking challenges, and driving operational excellence in a fast-paced Network Operations environment.

What You'll Do

Technical Leadership & Shift Operations

Serve as the senior technical resource and operational leader during your assigned shift.

Responsibilities include:

Serving as the shift and floor lead by providing:
- Real-time queue oversight
- Workload balancing
- Coverage recommendations
Acting as the first internal escalation point for Tier 2 agents before Supervisor engagement, formalizing the Tier 2 Tier 3 Engineering escalation path
Representing the team during Priority 1 (P1) and Priority 2 (P2) incidents, including:
- Bridge participation
- Communication leadership
- Coordination with Engineering teams
Reinforcing Supervisor-established standards related to:
- Schedule adherence
- Ticket quality
- Documentation standards

Coaching, Mentorship & Team Development

Help elevate the technical capabilities of the team through continuous coaching and knowledge sharing.

Responsibilities include:

Delivering:
- Side-by-side coaching
- Ticket reviews
- Call reviews
- Targeted skill-gap remediation
Leading:
- Shift huddles
- Technical training sessions
- Readiness initiatives for new products, features, and process updates
Owning team-facing knowledge management, including:
- Runbooks
- Knowledge Base articles
- Technical tips
- Post-incident lessons learned
Providing performance feedback to Supervisors regarding:
- Coaching opportunities
- Individual readiness
- Career advancement recommendations

Advanced Technical Support

Serve as the team's Subject Matter Expert (SME) across the WOW! Business portfolio.

Responsibilities include:

Supporting all WOW! Business:
- Voice services
- Video services
- Data products
Handling the most complex customer trouble tickets
Modeling effective troubleshooting techniques while actively transferring knowledge to teammates
Providing advanced OSI model-based diagnosis, troubleshooting, consulting, and coordination for customer-impacting issues
Coordinating issue resolution among:
- Customers
- Network Administrators
- Vendors
- Field Technicians
- Service Providers
- Internal WOW! teams

Data Center Operations

Support mission-critical Data Center operations by:

Monitoring critical infrastructure systems, including:
- Physical Security
- Power
- HVAC
Providing Hands and Feet support when required
Maintaining documentation and security for customer equipment and packages received and shipped through Data Centers
Following all Ticket Management and Data Center operational policies and procedures

Product Support & Documentation

Responsibilities include:

Documenting technical issues and resolutions within company ticketing and billing systems
Assisting with the testing, certification, implementation, and support of new WOW! Business products
Performing additional duties as assigned

What You'll Bring

Minimum Education & Experience

High School Diploma or equivalent required
Associate's degree or higher in:
- Information Technology
- Computer Science
- Telecommunications
- Related technical field preferred
Four years of telecommunications or related technical support experience within:
- Network Operations Centers
- Systems Administration
- IT Operations

Skills & Abilities for Success

Technical Leadership

Demonstrated experience mentoring, coaching, or serving in an informal technical leadership role
Proven ability to lead through influence without formal supervisory authority

Certifications

One or more industry-recognized certifications required at hire or within 12 months of entering the role, including:

Network+
CCENT
CCNA
SIP School

—or equivalent training in:

IPv4 / IPv6
VoIP
SIP technologies

Networking & Telecommunications Expertise

Strong understanding of:

Internet protocols
Networking fundamentals
Routers
Switches
IP subnetting

Working knowledge of:

WAN
LAN
VLAN
VPN troubleshooting

Preferred experience with:

RF Signals
HFC Networks

Familiarity with:

Local, long-distance, and toll-free telephony
LNP Porting
LIBD
PAC
VoIP
Customer Premise Equipment (CPE)
Telephony features

Technical Skills

Strong analytical and troubleshooting abilities
Excellent organizational skills
Ability to utilize CLI across networking platforms to investigate service-impacting events
Proficiency with:
- Microsoft Office applications
- Internet software
- Email systems
Ability to quickly learn billing platforms and online support tools

Communication & Collaboration

Excellent verbal communication and active listening skills
Ability to effectively guide customers and teammates through complex troubleshooting scenarios
Comfortable collaborating across multiple technical disciplines during critical service events

Work Environment

Ability to multitask and perform effectively in a fast-paced operations environment
Ability to work scheduled shifts within a 24/7 operational environment
Ability to participate in on-call rotations as designated by management

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Regularly required to talk and hear
Required to use hands for typing, handling objects, and paperwork
Required to use close vision and maintain focus
Required to occasionally carry equipment and climb ladders
Required to sit, stand, bend at the knees and waist, and walk

Why Join Us?

As the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply Now

Refine Your Search

it infrastructure supervisor/expert jobs in columbus

Lead Commercial Technical Operations

Field Supervisor

SUE Field Supervisor

Travel Splicing Supervisor, Data Center

Senior Site Director

Fiber Optical Supervisor

Survey Technician

Sr. ICT Engineer, Colo Regional Engineering - AMER

Site Lead, Busbar

HV Training and Technical Support Specialist (Remote)

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