Top 78 It service desk operations manager Jobs in Columbus

Manager of Technology
Yardmaster, Inc. —Blacklick, OH
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Dental insurance
- 401(k)
Quick Apply
Field Geologist / Geotechnical Drilling
Resource International Inc. —Columbus, OH
- $23 - $30 an hour
- Extended hours
- Clean driving record
- Construction site
- Engineering
- Travel reimbursement
- Health savings account
Quick Apply
Operations Coordinator - 2nd Shift Weekdays
The Marzetti Company —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d
Community Manager
Woda Cooper —Columbus, OH
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Area Manager
Story Cannabis —Dublin, OH
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
14d
IT Service Desk Manager
VoxTel Pro —Columbus, OH
- $52,750 - $56,000 a year
- Full-time
- Computer literacy
- DevOps
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
AVP, Infrastructure & Operations
Safelite Group —Columbus, OH
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Project Coordinator
Loeb Electric —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
Senior Manager of Infrastructure, Security & Operations
Wallick —New Albany, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Paid parental leave
- Health insurance
Quick Apply
2d
Operations and Support Assistant - P&M
Ohio Education Association —Columbus, OH
- $40,000 - $45,000 a year
- Full-time
- Office
- Residential
- High school diploma or GED
- Free parking
- Dental insurance
Quick Apply
Area Manager
Story Companies —Columbus, OH
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Commuter assistance
- Paid holidays
14d
Project Coordinator - National Accounts
Loeb Electric —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
Executive Assistant
McKinsey & Company —Columbus, OH
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Medical Support Assistant (Advanced)
US Veterans Health Administration —Columbus, OH
- $51,747 - $67,271 a year
- Online Application
- Background check
- High school
- Pass drug screening
- Paid parental leave
- Paid holidays
8d
Customer Service / Fulfilment Specialist
James and James Fulfilment Ltd. —Columbus, OH
- $21.54 an hour
- Full-time
- English
- Office
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Office
- Analysis skills
- Warehouse
- Health insurance
- Paid time off
Quick Apply
14d
Practice Manager
AbsoluteCare —Columbus, OH
- 5 years
- Mid-level
- Team management
Quick Apply
Security Specialist (Senior to Staff Level)
AEP Service Corporation —Columbus, OH
- $87,633 - $177,503 a year
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
- Tuition reimbursement
20h
Medical Support Assistant
US Veterans Health Administration —Columbus, OH
- $36,962 - $60,349 a year
- Online Application
- Hybrid work
- Background check
- High school
- Pass drug screening
5d

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it service desk operations manager jobs near columbus

Manager of Technology

Yardmaster, Inc. -
Blacklick, OH

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Retirement plan

Qualifications

Vendor relationship building
Teamwork
ERP systems
Computer hardware
SharePoint
Information Technology

Full Job Description

About Yardmaster

Yardmaster is a leading Midwest landscaping platform headquartered in Columbus, OH. With branch offices across Ohio, Pennsylvania, and Michigan, and an accounting office in Painesville, OH, we are growing aggressively through organic expansion and strategic acquisitions. We plan to complete four to six acquisitions annually over the next several years.

Position Summary

As the Manager of Technology, you will be the internal owner of Yardmaster’s technology environment. This hands-on role blends systems and application administration, end-user support, security oversight, and vendor management. Your primary focus will be coordinating our IT Managed Services Provider (MSP) and integrating newly acquired companies into a single, standardized Yardmaster technology stack. You will partner closely with Finance, HR, Operations, and branch leadership to translate business needs into practical, well-supported technology solutions.

What You'll Do (Essential Duties)Systems & Application Administration (30%)

Field Service Management: Serve as the internal administrator and business owner for our FSM platform, supporting the company-wide rollout of Aspire, workflow configuration, and reporting.
Finance Systems: Administer and support integrations with our Acumatica ERP system, partnering with Finance on workflows and data accuracy.
Integrations: Build, monitor, and maintain data integrations between core systems (FSM, ERP, CRM, payroll) using iPaaS tools like MindCloud to minimize manual entry.
Productivity & Collaboration: Administer Microsoft 365 (Exchange, Teams, SharePoint/OneDrive) and lead the consolidation of legacy tools onto company standards.
Web & Hosted Solutions: Oversee public websites and hosting providers (AWS, Unstack, WordPress/Pantheon, Cloudflare) to ensure uptime and performance.

MSP & Vendor Management (25%)

Serve as the primary internal contact and escalation manager for our IT MSP, holding them accountable to SLAs for uptime and resolution.
Manage the ticketing/help-desk relationship to ensure employee requests are triaged and resolved efficiently.
Coordinate device lifecycle management with the MSP, from standardized laptop builds to secure decommissioning.
Manage relationships with telecom, software, and hardware vendors (including Verizon for mobile).
Partner with the MSP on multi-year IT roadmaps, budget planning, and regular business reviews.

Security & Compliance (20%)

Own day-to-day information security oversight (endpoint protection, patching, firewall config, IAM) and set the standards for the MSP's daily work.
Maintain web and DNS security hygiene across all domains (TLS/HTTPS enforcement, cert management, remediation of misconfigured records).
Coordinate semiannual phishing and security-awareness training for all employees.
Support and test backup, disaster-recovery, and incident-response planning.

Acquisition Integration (15%)

Partner with deal and integration teams to assess the technology environment of acquired companies.
Coordinate the migration of email, domains, DNS, file sharing, and CRM/FSM tools to Yardmaster standards.
Document acquired environments and maintain platform-wide inventories of licenses and credentials.

Internal Support & Administration (10%)

Provide responsive first-tier support to employees across all locations, escalating to the MSP as needed.
Support HR-driven onboarding/offboarding automation and new hire equipment provisioning.
Maintain IT asset records, license tracking, and participate in budgeting.

What We Are Looking For (Qualifications)Experience & Education:

Minimum of 5 years of progressive experience in IT systems/applications administration, technology management, or a closely related role.
Experience working in a multi-site, high-growth, or acquisitive environment is highly preferred.
Experience coordinating or managing an external MSP or IT services partner is strongly preferred.
A degree or formal studies in Information Technology, Computer Science, or a related field is preferred. (Equivalent, demonstrated professional experience in vendor integration and tech solutions is an acceptable substitute).

Knowledge, Skills & Abilities:

FSM Platforms: Working knowledge of Field Service Management systems; familiarity with Aspire is strongly preferred.
ERP Systems: Familiarity with cloud-based ERP/finance systems; experience with Acumatica is a plus.
iPaaS Tools: Experience using integration platforms like MindCloud (or similar) to connect business applications.
Web Security: Solid understanding of DNS, TLS/SSL, hosting platforms, and common web infrastructure (AWS, Cloudflare, WordPress).
Microsoft 365: Proficiency administering M365 and core cloud collaboration tools.
Vendor Management: Strong skills holding external service providers accountable to strict service level agreements.
Travel: Ability to travel periodically to branch and accounting offices across OH, PA, and MI.

Core Competencies

Acts with Integrity: Demonstrates sound work ethics, builds trust, and exercises extreme care when handling sensitive data and credentials.
Adaptability: Thrives and manages competing demands effectively in a fast-growing, rapidly changing environment.
Communication: Ability to seamlessly translate complex technical topics for non-technical business leaders and branch employees.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Retirement plan
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

it service desk operations manager jobs in columbus

Manager of Technology

Field Geologist / Geotechnical Drilling

Operations Coordinator - 2nd Shift Weekdays

Community Manager

IT Support Specialist II

Area Manager

IT Service Desk Manager

AVP, Infrastructure & Operations

Project Coordinator

Senior Manager of Infrastructure, Security & Operations

Operations and Support Assistant - P&M

Area Manager

Project Coordinator - National Accounts

Executive Assistant

Medical Support Assistant (Advanced)

Customer Service / Fulfilment Specialist

Customer Service Manager

Practice Manager

Security Specialist (Senior to Staff Level)

Medical Support Assistant

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