Top 27 It service desk tier Jobs in Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
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IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
11d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
IT Systems Engineer
HBD Industries —Dublin, OH
- Full-time
- Microsoft Outlook
- Customer service
- System design
Entry-Level IT Support Associate
Expedient —Dublin, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
Help Desk Engineer for MSP - Strong Tier 2 (Columbus Metro Area)
Sequentur —Columbus, OH
- $60,000 - $70,000 a year
- On call
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
5d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $48.93 an hour
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Entry-Level IT Support Associate Overnight (B)
Expedient —Upper Arlington, OH
- $32,000 - $37,000 a year
- Overnight shift
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
2h
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
Guest Experience Associate
TOCA Football —Columbus, OH
- Part-time
- Communication skills
- Entry level
- Employee assistance program
- Employee discount
Quick Apply
IT Operations Engineer
Telhio Credit Union —Columbus, OH
- On call
- 7 years
- Engineering
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Financial Analyst II, Arsenal-1
Anduril Industries —Ashville, OH
- $67,000 - $88,000 a year
- Email
- Mid-level
- Office
- 3 years
Quick Apply
13d
IT Service Desk Specialist (Third Shift)
Abercrombie & Fitch Co. —New Albany, OH
- Overnight shift
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Store discount
- Paid parental leave
Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
Strong ability to translate technical information into easy-to-understand language for non-technical users. U.S. Urology Partners is one of the nation’s largest…

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
Strong ability to translate technical information into easy-to-understand language for non-technical users. U.S. Urology Partners is one of the nation’s largest…

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it service desk tier jobs near columbus

Help Desk Technician - Tier 2

Proteam Solutions
Columbus, OH

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Job Details

Contract

Qualifications

Customer communication
Mobile device support
Enterprise software
Laptop (troubleshooting support)
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
macOS
Online educational platform experience
Technical support via email
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Join a dynamic team at one of the best educational institutions in the country. IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution.

**This is a remote contract opportunity. Candidates MUST reside in OH with the ability to pick up work equipment on-site in Columbus, OH before starting**

**2 Month Contract Assignment**

RESPONSIBILITIES

Evaluates issues and escalates as needed to higher-tier and specialized staff.
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and deployment.
Performs continued monitoring of escalations of customer issues and requests. Communicates, tracks and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

REQUIRED SKILLS

2+ years of IT Helpdesk Experience in mid-sized to large-scale environments
Experience with enterprise ticketing systems such as ServiceNow
Experience supporting Tier 2 issues related to User Access, Passwords, Email, etc.
Outstanding troubleshooting skills with a track record of First Call Resolution
Must demonstrate exceptional communication skills with the ability to quickly understand and troubleshoot user issues
Strong customer service skills are a must
Proven ability to work effectively in team settings

Technology - Windows OS, MAC OS, Laptop applications, Desktop applications, Mobile device applications, 3rd Party systems
Issues: User Accessibility, Password Issues

PREFERRED SKILLS

4+ years of IT Help Desk experience
Experience with ServiceNow
Experience supporting Educational software like Canvas
Technical certifications such as CompTIA A+, Network+, ITIL. etc.

EDUCATION
Highschool Diploma Required
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required

#PSI2
#LI-JU1

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Refine Your Search

it service desk tier jobs in columbus

Help Desk Technician - Tier 2

IT Service Desk Tier 2

IT Service Desk Tier 2

IT Support Desk Operator

IT Help Desk Technician

IT Support Specialist II

IS Customer Service Analyst II - RIS

IT Systems Engineer

Entry-Level IT Support Associate

Help Desk Engineer for MSP - Strong Tier 2 (Columbus Metro Area)

POS Support Agent

Information Technology Supervisor 3 (PN 20079216)

Entry-Level IT Support Associate Overnight (B)

Customer Support Specialist

Guest Experience Associate

IT Operations Engineer

Financial Analyst II, Arsenal-1

IT Service Desk Specialist (Third Shift)

Analyst, Enterprise Service Desk

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