Top 11 It support associate ii, ots Jobs in Columbus

IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
- $38.01 - $55.80 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
1d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
7d
Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
3d
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
IT Service Support Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid parental leave
- Disability insurance
9d
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Support Technician Tier 2
Kimball Midwest —Columbus, OH
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid parental leave
- Health savings account
Quick Apply

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IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. This position will be tasked with troubleshooting…
$38.01 - $55.80 an hour
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IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
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IT Support Specialist (Infrastructure Specialist 2)

State of Ohio - Medicaid -
Columbus, OH

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Job Details

Full-time
$38.01 - $55.80 an hour
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Loan forgiveness
Life insurance

Qualifications

Data integrity assurance
Technical support via phone
Computer Science
Phone communication
Associate's degree in computer science
Automation software
Hardware maintenance
Information Systems
Mid-level
Incident Escalation
Printer (troubleshooting support)
Driver's License
Associate's degree in Information Systems
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Computer Information Systems
1 year
Hardware diagnostics
Escalation handling
Communication skills
Peripheral hardware support
Ticketing system technical support
Client interaction via phone calls

Full Job Description

What You Will Do at ODM:

Office: Information & Technology Services

Bureau: Operations & Business Intelligence

Classification: Infrastructure Specialist 2 (PN 20102794)

Primary Technology: Endpoint Customer Support

Secondary Technology: System Scheduling

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking an IT Support Specialist to provide first-level technical support to end-users. This position will be tasked with troubleshooting hardware and software issues, assisting with file transfers and job scheduling, and managing incoming support calls. As an IT Support Specialist, your responsibilities will include:

File Transfers:
- Assists users with transferring files, ensuring data integrity and security during transfers.
- Assists with file transfer automation and scheduling.
Hardware Support:
- Diagnoses and resolves hardware issues (e.g. computers, printers, peripherals).
- Performs hardware installations, upgrades, and replacements.
- Maintains inventory of hardware components and manage warranties.
Software Support:
- Troubleshoots software-related problems and provides solutions.
Phone Support:
- Answers incoming support calls and provides first-level assistance.
- Logs and tracks support requests in a ticketing system.
- Escalates complex issues to higher-level support teams when necessary.
General Responsibilities:
- Provides excellent customer service and maintains a professional demeanor.
- Strong communication and interpersonal abilities.
- Problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Technical Skills: Operational Support

Professional Skills: Problem Solving, Customer Focus

Supplemental Information

On call 24 hours a day, 7 days a week. Required to carry a cellular phone as assigned. Required to work occasional overtime as assigned.

Job duty, knowledge, skill & ability statements at lower level are understood to be able to be performed at any higher level.

Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.

Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

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it support associate ii, ots jobs in columbus

IT Support Specialist (Infrastructure Specialist 2)

IT Help Desk Technician II

Desktop Support Technician II

IT Support Specialist II

IT Support Specialist II

IT Service Support Technician 2

IT Services Specialist II, Service Desk

Help Desk Support Technician Tier 2

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