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Field Communications Specialist-HYBRID

DSW Shoe Warehouse, Inc. -
Columbus, OH

Apply Now

Job Details

Benefits

Health insurance
401(k) matching

Qualifications

Public Relations
Bachelor's degree in communications
Branding consistency
Employee engagement strategy
Bachelor's degree in public relations
Mid-level
3 years
Brand voice
Meeting scheduling
Bachelor's degree
Task prioritization
Retail store experience
Communications
Strategic communications
Employee engagement
Cross-functional collaboration
Content strategy alignment
Team motivation (leadership skill)
Communication skills
Editing
Logistics planning
Cross-functional communication
Event logistics coordination

Full Job Description

At Designer Brands, we are the proud parent company of DSW Designer Shoe Warehouse, The Shoe Company, and Rubino, operating nearly 675 stores across North America and a billion-dollar digital commerce business. We lead the footwear industry with a diverse portfolio of iconic brands, including Topo Athletic, Keds, Vince Camuto, Kelly & Katie, Jessica Simpson, Lucky Brand, Mix No. 6, Crown Vintage, and others. With expertise in design, production, and sourcing, we create on-trend footwear and accessories, delivered through a robust omni-channel infrastructure and national wholesale distribution. At Designer Brands, we are committed to fostering a culture of collaboration, innovation, and inclusivity, where each employee's unique perspective contributes to our success. Anchored by our core values of “We Love What We Do,” “We Own What We Do,” “We Do What's Right,” and “We Belong,” we continuously drive forward together, building a future where everyone can put their best foot forward.

Field Communications Specialist

The Opportunity

Connects store teams to what matters most—clearly, quickly, and with purpose. As a Field Communications Specialist, you'll be at the center of how information flows across 650+ DSW and The Shoe Company stores in the U.S. and Canada. You'll shape messaging that helps teams execute with confidence, supports operational priorities, and keeps the customer experience front and center.

Brings clarity to complexity in a fast-moving retail environment. In this role, you'll partner across Store Operations and cross-functional teams to ensure the right message reaches the right audience at the right time. Your work will directly impact how store teams stay informed, engaged, and empowered to deliver results.

Supports connection and engagement beyond day-to-day communications. From key initiatives to meetings and events, you'll help create moments that strengthen how teams connect to the business and each other.

What You'll Be Doing

Drive Field Communication Strategy & Execution

Manage and coordinate store-level communications across 650+ locations in the U.S. and Canada
Maintain and optimize the store communication calendar to ensure clarity, timing, and alignment
Adapt messaging quickly to meet evolving business needs across multiple channels

Create Clear, Purposeful Messaging

Write and edit communications with clear intent for diverse audiences of up to 12,000 associates
Draft operational directives in partnership with Store Operations to ensure clarity and actionability
Maintain a consistent and authentic brand voice across all communications

Enable Two-Way Communication

Manage the store issue-resolution inbox to support timely responses and feedback loops
Gather input from store teams and cross-functional partners to refine messaging and priorities

Collaborate Across the Business

Partner with subject matter experts to develop communications supporting company initiatives
Align messaging with key operational priorities and business goals

Support Engagement & Events

Contribute to internal associate engagement initiatives that help motivate and inspire store teams
Assist with planning and logistics for leadership meetings and events

What You'll Need

Experience & Education

3+ years of experience in an internal communications role
Retail store experience preferred
Bachelor's degree in Communications, Public Relations, or equivalent work experience

Core Skills & Strengths

Strong written communication skills with the ability to tailor messaging across multiple channels
Ability to organize and prioritize work aligned to business goals
Comfort communicating with all levels of leadership in a clear and professional manner
Ability to manage multiple priorities in a fast-paced environment
Flexibility to adapt as business needs evolve

Ways of Working

Demonstrates initiative and ownership from concept through execution
Shows accountability for decisions and outcomes
Brings curiosity and a willingness to learn and apply new ideas

Work Environment

Ability to work on-site at the Columbus, OH Home Office as needed

Perks and Benefits You'll Enjoy!

Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. Explore our offerings at https://mymobilewalletcard.com/dbi.
Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired—wherever you do your best work.
Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives.
We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you'll enjoy 30% off at DSW & com, plus discounts across our family of brands.

Pay Transparency Company complies with Pay Transparency rules.

Apply Now

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