Top 7 Junior it user support specialist Jobs in Columbus

IT Support Specialist
Delta Gamma Fraternity —Upper Arlington, OH
- $23.07 - $25.64 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
10d
Transaction Specialist IV
JPMorganChase —Westerville, OH
- Full-time
- Mid-level
- High school diploma or GED
- Conflict management
- Health insurance
- Tuition reimbursement
9d
Faculty - Center for Innate Immunity and Inflammation, OSU Comprehensive Cancer Center (Open Rank/Track)
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Medicine
- Pass drug screening
- Health insurance
- Dental insurance
Visual Design Associate Manager
Accenture —Columbus, OH
- $68,300 - $218,800 a year
- Full-time
- 5 years
- Bachelor's degree
- Team management
- Paid holidays
- Disability insurance
Cloud Migration - MUST Be US Citizen with US Secret Clearance!
MaKa Systems —Columbus, OH
- Azure
- Bachelor of Science
- DevOps
Quick Apply
Financial Systems and Stakeholder Governance Manager
Deloitte —Columbus, OH
- $97,600 - $179,900 a year
- Full-time
- Microsoft Excel
- 6 years
- Finance
Oracle Utilities WACS Manager
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Oracle
- Team management
- Mentoring
- Paid holidays
- Disability insurance

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IT Support Specialist
Delta Gamma Fraternity —Upper Arlington, OH
Attends standing vendor meetings and calls pertaining to Delta Gamma technology platforms. Excellent verbal and written communication skills, including the…
$23.07 - $25.64 an hour
Quick Apply
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IT Support Specialist

Delta Gamma Fraternity -
Upper Arlington, OH

Quick Apply

Job Details

Full-time
$23.07 - $25.64 an hour
10 days ago

Qualifications

Confidential information handling
Microsoft Excel
Microsoft Outlook
Communication platforms
Collaborative technology platforms
Microsoft Teams
SharePoint
Cross-functional collaboration

Full Job Description

Description:

The IT support specialist plays a key role in Delta Gamma’s Shared Services team, serving as the primary point of contact for day-to-day technology support across Executive Offices. This role ensures staff and volunteers can effectively use Delta Gamma’s technology platforms, with a particular emphasis on helpdesk support, iMIS EMS administration, and the Billhighway financial platform rollout—including associated reporting integrations with Salesforce and iMIS.

This is a junior-level position suited to a detail-oriented, collaborative professional who is comfortable working across departments, thrives in a constantly evolving nonprofit environment, and is eager to grow their technical expertise in support of an international volunteer base.

This position is eligible for our full benefits package on the first day of employment.

Job Title: IT support specialist

Department: Shared Services

Reports to: director of IT

FLSA Status: non-exempt; full-time (37.5 hours per week)

Location: Columbus, Ohio preferred

Submit applications at https://bit.ly/deltagammacareers

Submit applications by July 31, 2026

Starting wage $23.07 to $25.64

Job Summary:

To assist with helpdesk support for all Delta Gamma users, as assigned.
To support Executive Offices staff and members in successfully utilizing Delta Gamma technology platforms.
To build and maintain a strong working relationship with the Executive Offices staff and Delta Gamma Leadership.
To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.

Essential Functions

Helpdesk & End-User Support

Serves as the primary responsible party for Helpdesk support., responding to assigned tickets and requests for technical assistance in a timely and professional manner
Supports Executive Offices staff and Delta Gamma volunteers in successfully utilizing Delta Gamma technology platforms.
Assists with the creation and troubleshooting of Anchorbase forms and workflows.
Supports annual document review process related to technology enhancements or revisions.
Stays current on technology trends, both inside and outside the fraternity/sorority community and identifies user needs.

IMIS EMS Administration

Assists with maintaining iMIS EMS database and RiSE pages.
Creates and troubleshoots data queries (IQAs) and assists staff with editing and reporting.
Creates and maintains iMIS Form Builder forms and develops processes to review and act on collected data.
Assists with the creation of process automation tasks and collaborates with our database vendor partner (CSI), as needed.
Supports inquiries related to Form Builder, Process Automation, RiSE pages, and the Commerce and Events modules from staff, volunteers, working groups, and committees.
Supports the RiSE hosted document library and provides technical and structural support to managing department (Marketing and Communications) as requested.
Champions the expanded use of iMIS EMS and its integrated technologies to minimize reliance on external vendors and standalone platforms.

Billhighway & Salesforce

Serves as the primary point of contact for Billhighway platform rollout, including technical support, user questions, and coordination with the vendor.
Supports the development and maintenance of Billhighway – to – Salesforce and Billhighway—to – iMIS reporting integrations.
Creates and maintains Salesforce reports and dashboards in support of cross-departmental data and reporting needs.
Assists in identifying and resolving data discrepancies across integrated platforms.

Cross-Departmental Collaboration & Data Stewardship

Collaborates with all departments to centralize data collection and tracking within iMIS, reducing dependence on external processes and platforms.
Collaborates with Fraternity and Foundation marketing and communications staff to support the Higher Logic (Informz) integration and platform.
Collaborates with the Training, Development and Member Experience department to support the learning management system (LMS) platform.
Collaborates with Finance department on events involving registration fees and the Commerce module in iMIS.
Attends standing vendor meetings and calls pertaining to Delta Gamma technology platforms.
Develops and maintains end-user documentation and process guides to support staff adoption of technology platforms.
Additional responsibilities as determined by the director of IT

Requirements:

Required

Demonstrated commitment to creating inclusive environments where belonging is valued
Bachelor’s degree, or equivalent combination of education and relevant work experience
Proficiency with Microsoft 365 suite (Outlook, Teams, SharePoint, Excel)
Excellent verbal and written communication skills, including the ability to translate between technical and non-technical audiences
Strong attention to detail with the ability to manage multiple priorities and meet deadlines
Demonstrated ability to collaborate across teams and adapt to fast-paced environment
Ability to handle confidential and proprietary systems with discretion

Preferred

Experience with iMIS EMS, including IQAs, Form Builder, RiSE, and/or Process Automation
Experience with Salesforce, including report and dashboard creation
Experience with Billhighway or similar financial/chapter management platforms
Experience with Higher Logic (informz) or other email/community platforms
Familiarity with learning management systems (LMS)
Experience in a nonprofit, association, or fraternity/sorority organization; Delta Gamma membership a plus
Experience with training, facilitation, or end-user documentation

Quick Apply

Refine Your Search

junior it user support specialist jobs in columbus

IT Support Specialist

Transaction Specialist IV

Faculty - Center for Innate Immunity and Inflammation, OSU Comprehensive Cancer Center (Open Rank/Track)

Visual Design Associate Manager

Cloud Migration - MUST Be US Citizen with US Secret Clearance!

Financial Systems and Stakeholder Governance Manager

Oracle Utilities WACS Manager

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