Top 9 lead customer service representative Jobs in columbus

Customer Service Representative Lead
ODW Logistics Inc —Lockbourne, OH
- $21.25 an hour
- Research
- Mid-level
- High school diploma or GED
Quick Apply
8d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
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Team Lead, Concierge - LiveEasy
AppFolio —Columbus, OH
- $58,400 - $73,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
Lead Retail Customer Service Associate
FedEx Office —Columbus, OH
- $17.75 - $20.85 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Dental insurance
- Tuition reimbursement
7d
Lead CSR/Teller- Columbus, OH - Full-Time
Fifth Third Bank —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d
Client Service Lead - Third Shift
Crane Worldwide Logistics LLC —Lockbourne, OH
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Lead Customer Service Advisor
Pep Boys - Manny, Moe & Jack of Delaware, LLC —Columbus, OH
- $11 - $18 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
Strong understanding of Personal Lines coverages and service processes. A collaborative mindset with a passion for helping others succeed.
Quick Apply
Customer Service Representative Lead
ODW Logistics Inc —Lockbourne, OH
Proficiency in Microsoft Office tools, data entry and internet application experience preferred. Manage customer information using Warehouse Management System…
$21.25 an hour
Quick Apply
8d

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Customer Service Representative Lead
ODW Logistics Inc —Lockbourne, OH
Proficiency in Microsoft Office tools, data entry and internet application experience preferred. Manage customer information using Warehouse Management System…
$21.25 an hour
Quick Apply
8d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
Strong understanding of Personal Lines coverages and service processes. A collaborative mindset with a passion for helping others succeed.
Quick Apply

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Customer Service Representative Lead

ODW Logistics Inc -
Lockbourne, OH

Quick Apply

Job Details

$21.25 an hour
8 days ago

Qualifications

Customer relationship building
Shipping and receiving discrepancy reporting
Freight documentation management
Phone communication
Logistics customer service
In-person customer service
Workplace dispute resolution
Data reporting
Research
Mid-level
High school diploma or GED
Order fulfillment receiving
Shipping and receiving inventory management
AS400
Damaged goods handling
Productivity software
Order issue resolution
Cross-functional collaboration
Communication skills
Technical Proficiency
Transportation documentation for distribution operations
Stakeholder relationship building
Time management
Client interaction via phone calls
Customer data entry

Full Job Description

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

POSITION SUMMARY

The Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

ESSENTIAL RESPONSIBILITIES

Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
Manage customer information using Warehouse Management System and Microsoft Office tools
Monitor damaged and/or on-hold product, notify vendors and work with OFRs
Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
Research, resolve and communicate customer, inventory, order and inbounds discrepancies
Complete daily and/or monthly customer reporting documentation
All other duties as assigned

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

1 – 2+ years of customer service or related experience preferred
High School diploma or equivalent education/work experience preferred
Proficiency in Microsoft Office tools, data entry and internet application experience preferred
Previous experience with Warehouse Management System (AS400) preferred

Capabilities

Ability to work in a fast-paced, team-oriented environment
Excellent verbal and written communication skills
Patience and adaptability
Conflict resolution and technical proficiency
Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

Hear, read and comprehend, write and communicate
Continuously sit, type and perform repetitive wrist motion
Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

INDHR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

lead customer service representative jobs in columbus

Customer Service Representative Lead

Personal Lines Service Team Lead

Team Lead, Concierge - LiveEasy

Lead Retail Customer Service Associate

Lead CSR/Teller- Columbus, OH - Full-Time

Client Service Lead - Third Shift

Lead Customer Service Advisor

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