Top 24 lead software engineer genesys cloud, ivr Jobs in columbus

Onboarding SME - Telephony
Eltropy Inc. —Columbus, OH
- $100,000 - $120,000 a year
- Remote
- Spanish
- English
- Mid-level
Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
- $124,800 - $156,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Travel
Amazon Connect Technical Lead, Contact Center
TELUS Digital —Columbus, OH
- $152,618 - $179,550 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Manager, Delivery - CX AI
TELUS Digital —Columbus, OH
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Continuous improvement
14d
Genesys Tech Lead
Tata Consultancy Services —Columbus, OH
- $90,000 - $110,000 a year
- Mentoring
- Senior level
- Leadership
Google Cloud Executive Delivery Architect
Accenture —Columbus, OH
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- 3 years
- Paid holidays
- Disability insurance
Amazon Connect Consultant, Technical Transformation
Deloitte —Columbus, OH
- $82,600 - $162,800 a year
- Full-time
- Computer science
- Oracle
- Computer Science
8d
Sr Analyst, Technology Analyst (Contact Center Technology)
Nationwide —Columbus, OH
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
3d
Contact Center Operations Generalist, Business Transformation Architecture
Deloitte —Columbus, OH
- $171,500 - $307,500 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
8h
Amazon Connect Senior Consultant, Technical Transformation
Deloitte —Columbus, OH
- $110,700 - $218,300 a year
- Full-time
- Computer science
- 6 years
- Oracle
8d
Salesforce & Telephony System Adminsitrator
Lower —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
12h
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Salesforce Omnistudio Technical Architect
Deloitte —Columbus, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
2d
CSC Strategy and Execution - Operations Optimization and Insights Director
Huntington Bank —Columbus, OH
- Full-time
- 7 years
- Analysis skills
- Project management
Program Manager
TRA'BIAN ENTERPRISES —Columbus, OH
- Full-time
- Writing skills
- Senior level
- Communication skills
2d
Senior Level – Voice Phone Cloud Contact Center Architect
TRA'BIAN ENTERPRISES —Columbus, OH
- Hybrid work
- Microsoft Excel
- Azure
- Maintenance
2d
State of Ohio Department of Administrative – DAS OB: (763814) Sr. Program Manager
TRA'BIAN ENTERPRISES —Columbus, OH
- Full-time
- Writing skills
- Ob/Gyn
- Senior level
2d
Junior Solutions Engineer - Contact Center
CBE Companies, Inc. —United States
- $54,000 - $60,000 a year
- Full-time
- Remote
- Background check
- Computer Science
- HIPAA
- Health insurance
- Dental insurance
Quick Apply

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Onboarding SME - Telephony
Eltropy Inc. —Columbus, OH
Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live…
$100,000 - $120,000 a year
Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely…
$124,800 - $156,000 a year

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lead software engineer genesys cloud, ivr jobs near columbus

Onboarding SME - Telephony

Eltropy Inc.
Columbus, OH

Apply Now

Job Details

$100,000 - $120,000 a year

Qualifications

Telecommunications network troubleshooting
Call center experience
Network infrastructure
VLAN
Firewall
IVR
Bank experience
Technical customer support solution
Networking equipment (troubleshooting support)
Credit union experience
Voice over internet protocol (VoIP) configuration
Video conferences (communication methods)

Full Job Description

Location: USA, Remote
Compensation: $100,000-$120,000 (Base)

Eltropy is looking for an experienced customer facing Onboarding SME, Telephony to join our Onboarding Team. In this role, you will be the primary technical resource for designing, deploying, and supporting cloud-based telephony and unified communications solutions for our credit union and financial institution clients. You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure.

Role & Responsibilities

Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments
Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms
Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support
Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments
Document client telephony configurations, escalation paths, and network topology in internal systems
Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements
Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence
Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides
Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions

Required Responsibilities

4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms
Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions
Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing
Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers
Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal
Ability to read and interpret network diagrams and collaborate with client IT/network teams
Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss
Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders

Preferred Qualifications

Experience integrating AI-powered voicebots or conversational IVR systems into existing telephony platforms
Familiarity with JSON/YAML configuration formats and reading API or webhook logs
Knowledge of credit union core systems (e.g., Symitar, DNA, MeridianLink) and how they relate to telephony or member authentication flows
Experience supporting multi-language (English/Spanish) telephony deployments
Relevant certifications such as CCNA Voice, Genesys Certified Professional, Cisco CCNP Collaboration, or equivalent
Background in SaaS implementation, professional services, or client-facing technical support roles

What Success Looks Like
In your first 90 days, you will have completed technical onboarding for at least two credit union clients, built strong working relationships with internal onboarding managers, and demonstrated expertise in diagnosing and resolving telephony configuration issues. Long-term, you will be a trusted technical authority for the AI Implementations team and a valued partner to our credit union clients.

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values

Customers are our North Star
No Fear – Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply Now

Refine Your Search

lead software engineer genesys cloud, ivr jobs in columbus

Onboarding SME - Telephony

Program Manager, Delivery - CCaaS

Amazon Connect Technical Lead, Contact Center

Manager, Delivery - CX AI

Genesys Tech Lead

Google Cloud Executive Delivery Architect

Amazon Connect Consultant, Technical Transformation

Sr Analyst, Technology Analyst (Contact Center Technology)

Contact Center Operations Generalist, Business Transformation Architecture

Amazon Connect Senior Consultant, Technical Transformation

Salesforce & Telephony System Adminsitrator

Customer Experience & Service Transformation Advisory Manager

Salesforce Omnistudio Technical Architect

CSC Strategy and Execution - Operations Optimization and Insights Director

Program Manager

Senior Level – Voice Phone Cloud Contact Center Architect

State of Ohio Department of Administrative – DAS OB: (763814) Sr. Program Manager

Junior Solutions Engineer - Contact Center

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