Position Summary
The Director of Casualty Auto and Litigation Claims is responsible for leading all Auto and General Liability claims within the Claims Department, including litigation. The Director of Casualty Auto and Litigation Claims will oversee and manage the Casualty Supervisor, who is responsible for the team for auto physical damage claims, as well as a team of Claims Bodily Injury and Liability Adjusters of the Casualty Injury & Complex Claims Unit (ICCU).
Primary Responsibilities
- Exceed customer service expectations on claims handling with our policyholders and our agents.
- Develop great working relationships with Wayne’s Independent Agents on claims issues.
- Oversee the Casualty Supervisor on the management of the Casualty Auto Team, which handles auto physical damage on Auto claims as well as liability investigations and 1st party Medical Payment claims.
- Lead the Casualty Injury & Complex Claims Unit (ICCU) in the handling of liability claims on Auto and General Liability type claims.
- Continually update and improve claim processes within the teams.
- Continually update and improve the strategy to control litigated and non-litigation expenses.
- Manage and maintain an external defense counsel panel as well as develop strong relations with defense counsel.
- Convey complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, including management while maintaining a professional demeanor in all situations.
- Continually develop and improve training for claim handlers to improve claims knowledge and skill as well as claim confidence.
- Optimize subrogation and salvage recoveries on claim files.
- Collaborate with attorneys and adjusters on valuing difficult claims.
- Collaborate with other departments on claim issues.
- Stay current on insurance topics, technologies, and trends.
- Provide timely management reports.
- Other duties as assigned.
Minimum Qualifications
- Highly customer service focused
- Four-year undergraduate degree or equivalent insurance-related experience
- Seven or more years of prior management experience
- Ten or more years of auto and/or liability claims handling experience
- Five or more years of litigation handling
- Construction defect claims litigation knowledge a plus
- Extensive attorney-represented and non-attorney represented injury claims handling experience
- Excellent interpersonal and leadership skills
- Strong problem solving and decision-making skills
- Strong PC skills including Microsoft Office
- High level of organizational, reasoning and listening skills
- Ability to manage time effectively and work independently with little supervision
- Multi-task and detail oriented
- Ability to work individually and in a team environment
- Ability to create positive and collaborative working relationships
- Excellent written and verbal communication skills
- Willing and able to travel, work after normal business hours and adjust schedule as may be required by circumstances
- Reliable
Working conditions
This position may be performed at the company headquarters in a traditional office environment full-time, at employee’s remote office full-time, or a hybrid schedule of part-time at the company headquarters and part-time at employee’s remote office. This position routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
Physical requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. This position will frequently be required to sit, stand, walk, stoop, kneel, crouch, use hand to finger, handle or feel, and reach with hands and arms. This position also requires the ability to lift up to 25 lbs. occasionally. Specific vision abilities required by this position include close vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Direct reports
Casualty Supervisor, Claims Bodily Injury and Liability Adjuster
Note
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety to themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity Statement
Wayne Mutual Insurance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Application Question(s):
- What are your salary requirements?
Education:
Experience:
- property and casualty insurance : 5 years (Preferred)
- Leadership: 5 years (Preferred)
- auto claims handling: 6 years (Preferred)
- litigation handling: 4 years (Preferred)
Location:
Work Location: Remote
