Top 40 Loan operations loan servicing Jobs in Columbus

Servicing Travel Advisor III - Chase Travel (Hybrid - Westerville, OH)
JPMorganChase —Westerville, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Tuition reimbursement
Transaction Specialist IV
JPMorganChase —Westerville, OH
- Full-time
- Mid-level
- High school diploma or GED
- Conflict management
- Health insurance
- Tuition reimbursement
Client Relationship Officer - Commercial Admin Total Bank
WesBanco Bank, Inc. —Columbus, OH
- Remote
- Computer literacy
- Research
- Mid-level
Product Manager
JPMorganChase —Columbus, OH
- Full-time
- 5 years
- Office
- Product management
- Health insurance
- Tuition reimbursement
Home Lending Escrow Operations Vice President
JPMorganChase —Columbus, OH
- Full-time
- Office
- Recruiting
- Senior level
- Health insurance
- Tuition reimbursement
2d
FCBank, Commercial Relationship Manager
CNB Financial Corporation —Worthington, OH
- Full-time
- Office
- Business development
- Math
- Wellness program
- Paid holidays
Quick Apply
CRE Loan Closing Specialist - Senior
Huntington Bank —Columbus, OH
- $70,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Wellness program
- Paid holidays
8d
Business Analyst Sr.
Huntington Bank —Columbus, OH
- $57,000 - $113,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Wellness program
- Paid holidays
2d
Client Service Advisor
Western Alliance Bank —Columbus, OH
- Full-time
- Word processing
- Writing skills
- Research
- Wellness program
- Health insurance
Machine Learning Intelligent Operations Team - Quant Analytics Senior Associate
JPMorganChase —Columbus, OH
- Full-time
- Office
- Master's degree
- SQL
- Health insurance
- Tuition reimbursement
13d
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
8d
Healthcare Banking Program Manager
Civista Bank —Dublin, OH
- Extended hours
- Construction site
- Office
- Finance
- Dental insurance
Quick Apply
5d
Business Banking Data Owner Senior Associate - Insurance
JPMorganChase —Columbus, OH
- $92,150 - $140,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Tuition reimbursement
12d
AVP, Collections and Special Assets
Telhio Credit Union —Columbus, OH
- Office
- 3 years
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Specialist
defi AUTO LLC —Columbus, OH
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
Senior Small Business Administration Servicing Specialist
Northwest Bank —Columbus, OH
- Full-time
- Research
- Office
- High school diploma or GED
Quick Apply
1d
Retail Lending Administrative Assistant
Northwest Bank —Columbus, OH
- Full-time
- Marketing
- Word processing
- Research
Quick Apply
Debit Product Management - Product Manager, Vice President
JPMorganChase —Westerville, OH
- Full-time
- 5 years
- Continuous improvement
- Product management
- Health insurance
- Tuition reimbursement
12d
Vice President-One Chase Hub Strategy and Activation
JPMorganChase —Columbus, OH
- $133,000 - $190,000 a year
- Full-time
- 7 years
- Marketing
- Office
- Health insurance
- Tuition reimbursement
Personal Banker Associate I - Westerville Area
Fifth Third Bank —Westerville, OH
- Full-time
- Office
- Math
- Travel

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Servicing Travel Advisor III - Chase Travel (Hybrid - Westerville, OH)

JPMorganChase -
Westerville, OH

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Customer communication
Research
High school diploma or GED
Technical Proficiency

Full Job Description

JOB DESCRIPTION

Job description:
You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!

As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem, with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and minimize costs in a timely manner, while ensuring a seamless customer experience.

Job responsibilities:

Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics.
Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy.
Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites.
Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers.
Maintain high levels of call quality based on outlined criteria; maintain an appropriate level of confidentiality regarding information shared and observed. Keep your immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary, or provide suggestions for alternative courses of action.
Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications; coach Advisors on best practices for servicing all customers; monitor and manage agent errors, escalations, and customer exceptions; and update tracking information in a database.
Provide a professional level of energy and enthusiasm, as well as strong working relationships, when partnering with internal and external customers and all departments to increase quality and customer service levels.

Required qualifications, capabilities, and skills:

High school diploma or equivalent.
Two or more years of experience in the travel industry, including intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms, including self-booking tools.
Demonstrated effective communication and interpersonal skills to manage internal and external customer issues.
Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook; ability to quickly learn technical concepts.
Excellent time management and multitasking ability, including advanced knowledge/proficiency using multiple screens in an online environment.
Ability to work independently, while also functioning as a team member.

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at the time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Shift / Schedule information:
Work schedules will vary. Candidates must be willing to work during our operating hours, which include evenings and weekends. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. Training hours may not coincide with your regularly scheduled hours.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

loan operations loan servicing jobs in columbus

Servicing Travel Advisor III - Chase Travel (Hybrid - Westerville, OH)

Transaction Specialist IV

Client Relationship Officer - Commercial Admin Total Bank

Product Manager

Home Lending Escrow Operations Vice President

FCBank, Commercial Relationship Manager

CRE Loan Closing Specialist - Senior

Business Analyst Sr.

Client Service Advisor

Machine Learning Intelligent Operations Team - Quant Analytics Senior Associate

Client Support Desk Analyst

Healthcare Banking Program Manager

Business Banking Data Owner Senior Associate - Insurance

AVP, Collections and Special Assets

Customer Service Specialist

Senior Small Business Administration Servicing Specialist

Retail Lending Administrative Assistant

Debit Product Management - Product Manager, Vice President

Vice President-One Chase Hub Strategy and Activation

Personal Banker Associate I - Westerville Area

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