Top 10 Mid level customer quality support representative Jobs in Columbus

Business Analyst
Ohio Police and Fire Pension Fund —Columbus, OH
- $79,000 - $89,640 a year
- Full-time
- Word processing
- Mid-level
- Office
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Sr. Dispatcher
Shentel —Columbus, OH
- $33,000 - $45,000 a year
- Online Application
- Microsoft Word
- Mid-level
- High school diploma or GED
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10d
AM- Restaurant Line Cook
Hyatt Regency Columbus —Columbus, OH
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Free parking
- Commuter assistance
Core App Developer II
Northwest Bank —Columbus, OH
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Bakeshop Banquet Cook - AM
Hyatt Regency Columbus —Columbus, OH
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Bakery
- Commuter assistance
Advanced Technology Executive (Ohio)
Zones —Columbus, OH
- $110,000 - $120,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Travel
- Disability insurance
- Health insurance
Quick Apply
Commercial Roofing Safety Technician
TeamCraft Roofing —Columbus, OH
- $30,000 - $50,000 a year
- Full-time
- Hybrid work
- Construction site
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Control Systems Project Engineer I
Thermo Systems LLC —Pataskala, OH
- $90,500 - $123,000 a year
- Full-time
- Up to 50% travel
- Analysis skills
- Travel
- Travel reimbursement
- Health insurance
Quick Apply
Industrial Engineer II
ODW Logistics Inc —Columbus, OH
- Engineering
- System design
- Mid-level
Quick Apply

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Sr. Dispatcher
Shentel —Columbus, OH
Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.
$33,000 - $45,000 a year
Quick Apply
10d

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Business Analyst
Ohio Police and Fire Pension Fund —Columbus, OH
The Business Analyst is or supports the project manager for multi-disciplinary project development teams, including end-users, coordinating existing process…
$79,000 - $89,640 a year
Quick Apply
Sr. Dispatcher
Shentel —Chillicothe, OH
Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.
$33,000 - $45,000 a year
Quick Apply
10d

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mid level customer quality support representative jobs near columbus

Business Analyst

Ohio Police and Fire Pension Fund -
Columbus, OH

Quick Apply

Job Details

Full-time
$79,000 - $89,640 a year

Qualifications

Optimizing workflow processes
Stakeholder engagement
Word processing
Spreadsheets
Process improvement
Algebra
Productivity software
Cross-functional communication
Stakeholder management

Full Job Description

Job Title: Business Analyst
Department: Information Technology
Reports To: Information Technology Director
FLSA Status: Exempt
Grade: H
Req ID: IT-052601BA
Grade Range: $79,000 (min) $89,640 (mid)
Resume Deadline: Until Filled

MISSION CONTRIBUTION: Work performed supports the mission of "securing the future for Ohio's police and firefighters" by ensuring the performance of OP&F's systems and information infrastructure. As a result, information and systems used to process police and fire members' benefits and to run OP&F operations are guarded for confidentiality, integrity, and availability.

SUMMARY: The Business Analyst (BA) is the primary interface and interpreter between software developers, management, and end-users, collecting and analyzing data for business process improvements. The Business Analyst is or supports the project manager for multi-disciplinary project development teams, including end-users, coordinating existing process analysis and application improvements, translating user needs into system requirements, and coordinating and tracking approved projects through design, implementation, testing and acceptance. The Business Analyst documents project progress, tracks change requests and maintains procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
• Collect, analyze, and organize data and information into application requirements.

Interpret and translate end-user business requirements into application requirements.
Identify gap analyses between existing applications and end-user requests.
Recommend additional improvements and business processes.
Coordinate, prioritize, and track change requests.
Coordinate acceptance testing.
Maintain procedures and training documentation.
Maintain proficiency in all software required for the position.
Comply with policies and procedures and recommend changes for approval as needed.
Work with all OP&F staff, departments, and divisions to deliver high quality service.
Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

ESSENTIAL BEHAVIORAL COMPETENCIES: The Business Analyst position requires effective communication with technical and non-technical business partners at all levels, including good listening and documentation skills. Requires analytical and big picture thinking, an efficiency-oriented mindset, and the ability to prioritize effectively. Must understand business processes and business systems. Approachable, self-motivated, organized, results oriented, flexible, and resourceful.

Customer Focus

Balances Stakeholders
Resourcefulness
Optimizes Work Processes
Collaborates
Communicates Effectively
Instills Trust
Situational Adaptability

REQUIRED QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience:
Bachelors degree (B.A.) from four-year college or university with a minimum of
4 years related work experience desired.

Certificates, Licenses, Registration:
International Institute of Business Analysis (IIBA) certification preferred

Language Skills:
Ability to listen and communicate clearly and to respectfully and concisely present complex information to individuals and groups. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write routine reports, correspondence, and procedures.

Office Software Skills:
Ability to use word processing software, basic features of spreadsheet software, and presentation software in work products.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra.

Reasoning Ability:
Ability to solve practical problems and correctly deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to talk; hear; reach with hands and arms; use hands; work with a computer, monitor, and peripherals, sit/stand/walk; climb stairs; stoop; and lift and/or move up to 10 pounds.

WORK ENVIRONMENT:
OP&F is a conventional office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Quick Apply

Refine Your Search

mid level customer quality support representative jobs in columbus

Business Analyst

Sr. Dispatcher

AM- Restaurant Line Cook

Core App Developer II

Bakeshop Banquet Cook - AM

Advanced Technology Executive (Ohio)

Commercial Roofing Safety Technician

Control Systems Project Engineer I

Industrial Engineer II

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