Top 3 Msp help desk Jobs in Columbus

IT Systems Engineer
HBD Industries —Dublin, OH
- Full-time
- Microsoft Outlook
- Customer service
- System design
Virtual Technology Executive
ABACUS —Columbus, OH
- Hybrid work
- Writing skills
- Office
- Windows
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Virtual Technology Executive
ABACUS —Columbus, OH
Bachelor's degree in information technology or related field is preferred. Obtain and maintain CHPSE certification. Ensure appropriate client stack adoption.
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IT Systems Engineer
HBD Industries —Dublin, OH
Strong customer service mindset with the ability to translate technical concepts for non‑technical users. This role is designed for an individual transitioning…
Virtual Technology Executive
ABACUS —Columbus, OH
Bachelor's degree in information technology or related field is preferred. Obtain and maintain CHPSE certification. Ensure appropriate client stack adoption.
Quick Apply

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IT Systems Engineer

HBD Industries -
Dublin, OH

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Job Details

Full-time

Qualifications

Non-technical user support
Content creation for technical audiences
Microsoft Outlook
IT user and group management
Customer service
Technical documentation
Technical writing experience within manufacturing
Windows
Email configuration (technical support)
Desktop (troubleshooting support)
Microsoft Teams
SharePoint
IP networking
Desktop administration
Technical Proficiency

Full Job Description

Position Summary

The IT Systems Engineer (Associate) supports the design, maintenance, and reliability of HBD’s enterprise IT systems across manufacturing and corporate environments. This role is designed for an individual transitioning from IT Support into systems engineering and will focus on building foundational infrastructure, cloud, and security skills under senior engineer guidance.

The Systems Engineer will assist with server administration, Microsoft 365, endpoint management, identity services, and documentation while developing deeper engineering capabilities aligned with HBD’s cybersecurity, compliance, and operational reliability requirements.

Principle Duties and Responsibilities

Serve as main point of contact (POC) between HBD IT and MSP

Assist senior engineers with:

System maintenance, upgrades, and troubleshooting
Microsoft 365 and identity related administration tasks

Perform system checks and basic remediation following documented procedures
Support endpoint and user lifecycle activities (onboarding/offboarding)
Participate in incident response and root cause analysis under supervision
Create and maintain technical documentation and SOPs
Learn and apply HBD cybersecurity, CUI, and NIST aligned controls

Technical Skills

Troubleshooting system‑level issues beyond the desktop tier
Assisting with server, application, and infrastructure changes
Monitoring system health and escalating when necessary
Supporting system documentation, diagrams, and runbooks
Following standardized change and security processes

Behavioral & Professional Capabilities

Analytical problem‑solving with a systems‑thinking mindset
Strong written documentation and verbal communication
Ability to learn new platforms quickly and apply feedback
Comfort working in manufacturing environments with operational constraints
Willingness to follow and enforce security and compliance requirements

Experience and Education Required

Bachelor’s Degree in IT, MIS or equivalent work experience
2–4 years of experience in IT Support, Help Desk, or Technical Support roles with exposure to enterprise environments

Demonstrated experience supporting:

Windows workstations and basic Windows Server concepts
Active Directory users, groups, and permissions
Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint fundamentals)

Familiarity with basic networking concepts (DNS, DHCP, TCP/IP)
Experience documenting procedures, troubleshooting steps, and system changes
Strong customer service mindset with the ability to translate technical concepts for non‑technical users

HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

HBD NOTICE OF COLLECTION - CALIFORNIA – December 2022

Please click on this link to view the notice.

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