Top 170 Of learning and development Jobs in Columbus

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Instructional Designer I - REMOTE
Ryder System —Columbus, OH
- $65,000 - $75,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Disability insurance
- Health insurance
HR Generalist - Learning and Development
Rogue Fitness —Columbus, OH
- Full-time
- Mid-level
- Office
- 3 years
Learning and Development Specialist
Ice Miller LLP —Columbus, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply
Human Resources Manager
Alene Candles Midwest LLC —New Albany, OH
- Hybrid work
- Ability to lift 50 pounds
- Bachelor's degree
- Mentoring
Quick Apply
Social Emotional Learning Teacher
ACCEL Schools —Columbus, OH
- $40,000 - $49,500 a year
- Classroom
- Teaching Certification
- Mid-level
- AD&D insurance
- Disability insurance
5d
Vice President, Learning and Development
Victoria's Secret —Reynoldsburg, OH
- $230,000 - $326,025 a year
- Full-time
- 11+ years
- Continuous improvement
- Fair chance
7d
HR Generalist
Ohio Gastroenterology Group, Inc. —Columbus, OH
- Overtime
- Hybrid work
- Ability to walk for extended periods
- Computer literacy
- HIPAA
Quick Apply
Director of STEAM Learning & Workforce Development Experiences
COSI - Center of Science and Industry —Columbus, OH
- Weekends as needed
- 3 years
- 21 years or older
- Education
Quick Apply
1d
Certified Teacher Intervention Specialist Emotional Disturbance, Specialized Learning Center (1-Year Replacement Contract)- Olentangy High
Olentangy Local School District —Lewis Center, OH
- Online Application
- Classroom
- Teaching Certification
- Mid-level
6d
Advanced Training and Field Development Manager
Zoll Medical Corporation —Columbus, OH
- $140,000 - $175,000 a year
- Anatomy knowledge
- 3 years
- Bachelor's degree
7d
Training Officer, HR
Franklin County Ohio Department of Human Resources —Columbus, OH
- $27.76 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Editing
- Wellness program
- Paid holidays
8d
Training Officer
Franklin County Ohio Department of Human Resources —Columbus, OH
- $27.76 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Editing
- Wellness program
- Paid holidays
8d
Sem Lecturer – Dept of Teaching and Learning / TLTED
The Ohio State University —Columbus, OH
- Part-time
- Background check
- Classroom
- Pass drug screening
2d
HR Business Partner
Gifthealth Inc —Columbus, OH
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- Mid-level
Quick Apply
Training Admin
Event Risk Inc —Powell, OH
- $60,000 a year
- Extended hours
- System design
- Mid-level
- Office
- Paid time off
Quick Apply
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Columbus, OH
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
7d
Certified Teacher Intervention Specialist Emotional Disturbance, Specialized Learning Center- Olentangy High
Olentangy Local School District —Lewis Center, OH
- Online Application
- Classroom
- Teaching Certification
- Mid-level
6d
Vice President of Learning and Belonging
National Church Residences —Dublin, OH
- Full-time
- Office
- Finance
- Bachelor's degree
Quick Apply

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Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

of learning and development jobs in columbus

Customer Service and Tech Support - Customer Support for Learning and Development

Enrollment Administrator - Customer Support for Learning and Development

Instructional Designer I - REMOTE

HR Generalist - Learning and Development

Learning and Development Specialist

Human Resources Manager

Social Emotional Learning Teacher

Vice President, Learning and Development

HR Generalist

Director of STEAM Learning & Workforce Development Experiences

Certified Teacher Intervention Specialist Emotional Disturbance, Specialized Learning Center (1-Year Replacement Contract)- Olentangy High

Advanced Training and Field Development Manager

Training Officer, HR

Training Officer

Sem Lecturer – Dept of Teaching and Learning / TLTED

HR Business Partner

Training Admin

Senior Manager, Operations Training

Certified Teacher Intervention Specialist Emotional Disturbance, Specialized Learning Center- Olentangy High

Vice President of Learning and Belonging

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