Top 18 Online research Jobs in Columbus

Research Clerk I
Cass Information Systems Inc. —Columbus, OH
- Overtime
- Remote
- Computer literacy
- Research
- Office
4d
Sr Consultant, Voice of Customer Management
Nationwide —Columbus, OH
- 8 hour shift
- Remote
- Office
- 8 years
- Project management
- Paid holidays
- Disability insurance
Principal Data Scientist - AI Trainer
DataAnnotation —Columbus, OH
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- 3 years
- Flexible schedule
Quick Apply
Senior Data Scientist - AI Trainer
DataAnnotation —Ohio
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- 3 years
- Flexible schedule
Quick Apply
AI Engineer
Kobie Marketing —Columbus, OH
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
Quick Apply
Senior Local Trial Manager (Sponsor Dedicated, Multiple Therapeutics)
IQVIA —Columbus, OH
- $93,100 - $232,800 a year
- Full-time
- Remote
- Bachelor of Science
- Writing skills
- 3 years
- Work from home
Research and Writing Attorney
Parnall Law —Columbus, OH
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
5d
OT R&D Cybersecurity Engineer
Zantech —Columbus, OH
- Full-time
- Remote
- 5 years
- System design
- Senior level
Quick Apply
9d
Senior Structural Engineer – Modular Building Systems R&D
SpaceTime3D —United States
- $92,020.13 - $110,819.93 a year
- Contract
- Remote
- Residential
- Doctor of Philosophy
- Senior level
Quick Apply
Senior Tax Research Specialist
CSC (Corporation Service Company) —United States
- Full-time
- Remote
- Computer science
- Azure
- CPA
Principal Data Scientist - AI Trainer
DataAnnotation —United States
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- Writing skills
- English
- Flexible schedule
Quick Apply
9d

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Research Clerk I
Cass Information Systems Inc. —Columbus, OH
Responds to calls received via the hotline. Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by…
4d
Sr Consultant, Voice of Customer Management
Nationwide —Columbus, OH
Knowledge, Abilities and Skills: Maintain a high level of expertise on external trends and practices related to customer experience measurement and standard…

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Research Clerk I

Cass Information Systems Inc. -
Columbus, OH

Apply Now

Job Details

4 days ago

Qualifications

Phone communication
Copy machines
Research
High school diploma or GED
Fax machines
Productivity software
Faxing
Client interaction via phone calls

Full Job Description

Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as deemed necessary to avoid client shut off of utility service. Responsible for the removal of client’s late fees. Responds to calls received via the hotline.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, account posting, and status of check clearing to determine whether further action is required on notices according to department procedures.
Contacts utility vendors via telephone to determine reason and amount of balance due. Verifies address and that payment have been applied to proper account.
With guidance, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account.
Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility. Request replacement bills from vendor as needed.
Processes payment research items such as misapplied and stop payments, reissue checks, and pay now. Responsible for working closely with internal staff and vendors to minimize and correct errors, answers inquires, and resolves bill and account discrepancies.
With some supervision, operates the termination research, missing bill, and late fee databases. Organizes daily work within the termination research, missing bill, and late fee databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.
Review and contact vendors listed on various late fee reports monthly. Determine which vendor’s late fees should be targeted and contact vendor to request removal charges based on established departmental procedures. Document the results and status of the phone call in the late fee database.
Answer vendor hotline and assist vendors with questions on a timely basis, within 2 hours of receipt of call or message.
Contact vendors who bill summary and round up/donation invoices and have the clients removed from those specific billing formats. Follow up on outstanding requests to ensure they have been removed.
Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures.
Works overtime as required by management.
Other duties as assigned by management.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

Ability to effectively communicate both verbally and written and maintain a positive composure.
Possess good interpersonal skills.
Possess organizational skills in order to handle multiple tasks simultaneously and prioritize work.
Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.
Ability to perform basic functions in the Microsoft Office suite.
Good analytical and problem-solving skills.
High school diploma or equivalent required.
6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
General knowledge of the principles and practices of the utility billing process.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers (https://www.cassinfo.com/careers). Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com (http://www.cassinfo.com).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

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online research jobs in columbus

Research Clerk I

Sr Consultant, Voice of Customer Management

Principal Data Scientist - AI Trainer

Senior Data Scientist - AI Trainer

AI Engineer

Senior Local Trial Manager (Sponsor Dedicated, Multiple Therapeutics)

Research and Writing Attorney

OT R&D Cybersecurity Engineer

Senior Structural Engineer – Modular Building Systems R&D

Senior Tax Research Specialist

Principal Data Scientist - AI Trainer

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