JOB DESCRIPTION
Join our dynamic team as an Event Management Associate and become the driving force behind exceptional meetings and events at our Conference Center. In this high-impact role, you'll serve as the primary point of contact for clients, orchestrating seamless event experiences through proactive collaboration with catering, audio-visual, and facilities partners. You'll thrive in a fast-paced environment, leveraging your organizational skills, client focus, and problem-solving abilities to deliver outstanding service and memorable events. If you're passionate about hospitality, excel under pressure, and want to make a meaningful impact, this is your opportunity to shine and grow your career with JPMorganChase.
As an Event Management Associate in the Conference Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.
Job responsibilities
- Proactively oversee meetings and events within the designated center, collaborating with internal partners to exceed client expectations and provide personalized, high-touch customer service by meeting and greeting each client daily.
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Effectively handle day-to-day challenges presented by clients, driving towards solutions while maintaining a positive client experience.
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Consistently maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.
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Regularly participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
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Thoroughly execute pre-conference and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
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Promptly manage space issues and escalate unresolved matters to the lead planner or manager as needed.
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Reliably cover essential reception desk functions, including answering telephone calls, returning emails promptly, and greeting/escorting clients to their meeting rooms.
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Expertly master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.
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Clearly serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing outstanding customer service.
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Diligently prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.
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Consistently ensure customers are contacted in a timely manner, updated regarding the status of their requests, and offered available options as needed.
Required qualifications ,capabilities and skills
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Bachelors Degree Required
- Four plus years' experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
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Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
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Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
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Highly organized, with the ability to multitask and prioritize tasks effectively
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Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential
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Flexibility to thrive in a fast-paced and diverse environment
Willingness to work flexible shifts to cover conference center hours and locations
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Perferred qualifications, capabilities and skills
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Knowledge of the EMS booking system is a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
