The Manager, Quality Operations provides leadership and oversight to ensure consistent quality standards and data-driven decision making across the Facilities organization. This role leads quality assurance (QA) system design and oversees quality control (QC) monitoring and verification activities. The position delivers internal and client-facing analytics and provides performance feedback to supervisory staff to drive continuous improvement, operational excellence, compliance, and client satisfaction.
PRINCIPAL FUNCTIONS AND DUTIES:
- Establishes strategic quality goals and provides leadership to the Quality team to ensure successful execution and alignment with Facilities organizational objectives.
- Establishes and maintains a quality management framework aligned with business objectives and requirements while ensuring quality strategies are integrated into operational planning and decision making.
- Develops quality assurance plans by identifying critical control points and preventive measures, establishing critical limits, and defining, monitoring, corrective action, and verification procedures; oversees execution and compliance through defined quality control reviews.
- Leads the Corrective and Preventive Action (CAPA) program in partnership with department leaders by establishing standards for root cause analysis, ensuring corrective actions are effective, and verifying sustained resolution to prevent recurrence.
- Oversees the preparation, review, and approval of quality documentation and reports by collecting, analyzing, and summarizing quality data and trends, including failed processes, stability studies, corrective actions, and re-validations.
- Ensures the on-time delivery and continual improvement of both internal and client-facing reporting and analytics, balancing preventive quality insights with performance and compliance findings.
- Provides day-to-day oversight of the department/team, develops appropriate metrics to assess performance, ensures job procedures are documented and followed, and provides continuous feedback to evaluate and address performance.
- Defines and monitors quality key performance indicators (KPIs), including both quality assurance (process capability, prevention, training effectiveness) and quality control (error rates, audit findings, compliance) measures.
- Conducts or oversees independent quality reviews, audits, or assessments to validate adherence to established standards and escalate systemic risks or non-compliance as appropriate.
- Serves as the primary quality point of contact for internal leaders and clients, balancing collaboration and partnership with objective quality oversight and enforcement of standards.
- Provides strategic oversite and vision for the department and ensures plans and goals are in place and properly communicated regarding the budget and functional processes.
- Applies Six Sigma principles to design and support process improvement initiatives.
- Stays current with trends and developments in quality management and analytics by participating in professional development activities and professional organizations.
- Other duties as needed or assigned.
SKILLS AND ABILITIES REQUIRED:
- Self-motivation to proactively complete work with minimal guidance.
- Ability to lead and develop teams in a fast-paced, high-demand environment.
- Strong accountability to deadlines and quality of work.
- Demonstrated ability to analyze data and trends to drive quality and performance improvements.
- Able to exercise independent quality judgment while maintaining positive stakeholder relationships.
- Strong collaboration skills and enthusiasm for building cross-functional partnerships.
- Ability to communicate professionally and effectively, both orally and in writing, at all organizational levels.
- Proven organizational, time management, and prioritization skills.
- Effective presentation skills with the ability to lead meetings and present findings to leadership and clients.
- Well-developed. interpersonal skills and the ability to build strong internal and external relationships.
- Ability to coordinate the work of others and clearly communicate results and expectations.
- Proficient in Microsoft Office Suite.
MINIMUM LEVEL OF PREPARATION AND TRAINING:
- Bachelor’s Degree preferred, or equivalent combination of education and work experience.
- 2-4 years of experience developing and leading team members.
- 2-4 years of experience supporting the oversight of quality standards in a business process with an internal and outsourced team.
- 2+ years Six Sigma experience: Green Belt certification preferred.
- 2+ years of experience managing quality-focused teams preferred.
- Experience conducting or overseeing quality reviews or assessments preferred.
APPLICATION PROCESS:
You can directly apply through Cass's website at https://www.cassinfo.com/careers (http://www.cassinfo.com).Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirements of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com (http://www.cassinfo.com).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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